Wells Fargo Bank

I ask for a withdrawal and a printout of my statement, the teller says I have to wait for a Banker for that. Over 20mins of waiting for a banker, they say the original teller could of done it n i should make an appointment. Only to have me go back to the teller, get a printout of nothing what I asked for and no withdrawal so I have to go to the atm. Definitely won’t use this location again. Bad customer service

HORRIBLE CUSTOMER SERVICE, MIS-​INFORMED «MANAGERS»
Recently I had gotten a money order to send to renew my passport (not from Wells Fargo) unfortunately it was the wrong amount, the agency told me that my bank should have no problem depositing it since it was in my name as the buyer. I went into Wells Fargo and the teller at first said «No problem! Just sign the back and write out that I am no longer using this as intended.»
AFTER she told me do this and AFTER I already signed and wrote it, she then asked her manager if this was correct. (If she wasn’t sure shouldn’t she have asked first, signing the back then makes it invalid to be cashed or corrected elsewhere) The ‘manager’ then told her No that they can’t do this or accept it. That I need to go where I purchased it and they would exchange it. (This is not accurate. The place of purchase cannot replace a money order.) The banker (‘manager’) who assisted the teller helping me then told me to take her card and call her another time. Wtf?
Very frustrated I went home and I called the Wells Fargo branch on El Cajon Blvd and spoke with the manager who was such a sweetheart! She told me to come in immediately and she gladly accepted my money order and returned the money to my account to fix the issue. She did not understand why they did not do this for me at MY bank where I’ve been going for 3 years. I will now be making that 15 minute drive to this branch. I was greeted with warm smiles and talked to like a friend not down upon.

We have been a member of Wells Fargo for nearly 20 years. In my experience, the financial advisor at this branch (J. Tanaka) is untrustworthy.
Here’s why: I met with Mr. Tanaka briefly in July 2014 about opening a retirement account which we ended up not doing.
Next thing you know, without our consent, Mr. Tanaka designates his name as advisor on our pre-​existing Wells Fargo brokerage account.
Then in Sept Tanaka charged a $ 90 annual fee on our fee-​free account. I requested Tanaka to reinstate the $ 90. He said he had to discuss the issue with his secretary and get back to me which he never did.
Would I trust this guy to invest and manage my money?
No, never! Run… fast!
Thanks to WF Client Solutions who is taking care of the fee and made sure Tanaka is off our account and back to them.

Excellent service! I came in to get a money order. The banker, Caleb took his time to show me other options to pay my bills which was totally voluntary. He also waived the $ 5 that I’m supposed to pay for my money order. He was very nice and gave me a lot of information that I needed to know about my account.
I really like this location because the employees are quick to help their customers. They are also very efficient and would go out of their way to help. Lines are short and I got multiple things done within 5 – 10 minutes.

I came to this location to deposit some checks using the ATM. The ATM wouldn’t accept half of my cash nor any of my checks, so I was forced to go inside to make the deposit.
The line was very short and moved pretty quickly. When I finally got up to a teller, she had a difficult time depositing my checks. She continued to ask a few questions about where I got the check (it was a security deposit from a previous rental company) but quickly verified that it was legit. She was pleasant the entire time and I was in an out in about 10 minutes.
I rarely go into a bank, but this definitely wasn’t a bad experience. Quick and easy overall.

I came to this bank because of an emergency situation. I had less than an hour before all the banks in the area closed and I was leaving for Tijuana later that day. And to have a good night in TJ we all know you need cash. Cards aren’t readily accepted and I didn’t feel like bringing them across the border anyway. This Wells Fargo branch was the closest to me at the time.
I forgot the PIN to my debit card. My bank is online. To withdraw cash without using an ATM (due to having forgot my PIN) I can go to any bank and ask for a cash advance using my debit card. No fees on my end. This exact same situation happened before where I needed bills for a spontaneous sojourn in TJ and I went to a Bank of America branch in Downtown. They were glad to help me out unlike Wells Fargo.
A teller/​manager duo at this Wells Fargo branch was a force of passive aggression rivaled by Midwesterners. I told the teller my situation and she of course asked if I had an account with Wells Fargo. I told her my relationship history with the bank: I called W.F. 3 times over the phone to break it off and close my accounts. Apparently the first 2 times a telephone banker was being lazy and couldn’t hit the «Close Account» button on her user interface.
This information must have hurt her poor heart and she went to go talk to a manager. She came back and told me ok, she would do the cash advance for me. She slides my card and what do you know, it doesn’t work. She confirms my biographical information and slides it again. The machine which I just saw her use on the customers prior to me decided to break on me!
Drama was one of my majors in college so I know when people are bluffing. Not wanting to validate this rude girl’s existence any longer I drove a couple minutes down El Cajon to Chase where I was able to get my cash in peace.
And yes, TJ was worth all of this.

I came here stressed out giving everyone an attitude not knowing what to do, I was pretty much being a asshole. Long story short, Johnathan went out of his way, sat me down and helped me with my situation. He was very patient, understanding and attentive. I really appreciate all the help! Definitely the best customer service I’ve had at this branch!
Thanks again, Johnathan Martin!

I needed help with my account and the staff there was very kind. They closely listened to my situation and were able to solve my situation. I was very appreciative that they were very considerate and able to help me. Joe, one of the managers took care of me. He is very professional, helpful and kind. Thanks Joe!!!
I have gone there a few times and I have always been greeted by their friendly staff with a genuine smile.
Thank you! Very impressed by you guys. :))

I went to the El Cajon Blvd branch to get a few free samples… NOT. I don’t bank there myself, but gave a ride to a senior citizen who needed to do some business there. I sat in the lobby and waited patiently, taking in the view.
Impressions: friendly staff, who were outgoing and efficiently seeing to the customers. The facility was dated but well kept, and the parking was reasonable.

I was in line today and this lady that works at the branch asks questions to the people in line. «What can we do for you today?» The customer answers «I’m here to deposit a check» she replies «ok, just wait for the next available teller». I just shook my head.
She gets to me and asks «what can we do for you today? Me– «I’m here to cash a personal check» she replies «ok, the next teller will be able to help with that, you’ll need to show your ID». I shook my head and said in a low voice «no shit Sherlock!»
Why do they have this woman ask these stupid questions?