White House Black Market

I was headed to a work interview and knew I needed to stop in to get some essentials. I’ve been to previous locations and this location has outdone all of them.
The environment was very clean and the workers warmly greeted me and set up my dressing room. I ended up spending over an hour trying on different options and was helped every step of the way. The sales associate, Jackie, was superb and kept coming to check on me and assist as I tried on various outfits. She not only brought me my sizes and different clothing to try, but also brought accessories and shoes that complimented the look I was going for.
Very high quality product and I’m excited to try out my new purse, matching wallet, and shoes that go perfectly with my outfit.

Came here yesterday to browse and was greeted by a snooty sales clerk that seemed pretty annoyed to be working. The selection wasn’t really great, even less due to it not being very realistic in San Diego to be purchasing big, thick, sweaters/​ponchos when it is 90 degrees in October. I get it, in most places it is chilly right now and boy do I wish San Diego would cool down but you also have to have inventory that is appropriate to weather conditions. Ultimately, I ended up trying on a couple tops (nobody asked me to start a fitting room nor was there anyone attending the fitting area) so when I needed a smaller size I had to yell out for my friend to grab it. Def won’t be revisiting…

If I could give them a negative score, I would. I was here yesterday with my friend, after we went to the gym in this mall. It was 6÷24÷15. Yup, racism still very much alive. Why did the sales lady tail my friend through the entire store?!! I was looking at something in the front and went to see what my friend was looking at in the back, and it was so dang obvious. The employee almost didn’t want to help a customer because she didn’t want to lose track of my friend.
My friend works for the Mayor’s office in town and I work for a large healthcare system here. Never again and we will be telling everyone of our experience with this company.
The hilarious part, the sales lady looked/​dressed like the sales lady in that scene in Pretty Woman. The first store where Julia Roberts was discriminated against and couldn’t buy anything or get any help. There must be a reason that Hollywood depicted the sales lady the way they did, generic look for racist and bigoted sales women in retail. #checkyourwhiteprivilege

Normally I don’t like walking in to WHBM because the store I’m used to back at home, I don’t even get a hello or smile (although, I realize now it might have just been the kind of people that lived in my hometown b/​c they weren’t as cold at Fashion Valley’s either). Now I know why, though: because I never looked like I had money and their service is personal and they will stick with you recommending this or that and well if you don’t have money, then it probably just sucks to help a customer like me. At this store, though, they smile and greet and are welcoming and don’t seem so stuck up. Leslie helped me out and when I finally had the guts to say I have a budget, she still wanted to see what my outfits looked like. If you get her, she’s super sweet and has a great perky personality! She’ll make your fitting room look so nice when she organizes it and has great outfit ideas.

Great customer service experience last night and good selection of sale items. I walked in a few minutes before closing, and I was still treated well and not rushed by the store associates, including in the fitting room when I needed different sizes.
WHBM is my go-​to store for professional work attire, high quality blacks (which always stay looking freshly pressed), and sophisticated night-​time and weekend clothes. It’s the kind of store that you can get a bit of a personal shopper experience, as associates bring you tops and shoes that will pair well with items you have selected to try on.
I ended up buying two sale items: a black and white long-​sleeve wrap dress (which looks very much like Diane von Furstenberg) and a multicolor tunic with a plum accent color from last season. I love getting an extra 5% off, even sale items, as a Black Book Member. All you have to do is reach a total spending of $ 300 and you’re in the club.

I love this store. They are so helpful! I was in there last weekend. The girls were attentive. They kept asking me if I needed smaller sizes and if I wanted to try anything else on. They were really really helpful. They also looked up my coupons on my account and found me the best deal out of the ones I had available. I will be back. This is one of my favorite stores of all time! OH and they had great sales on their summer clothes!

I love WHBM and when I found out they were opening one in UTC, I was beyond ecstatic. This location is a decent size and the selection is pretty good. The ladies who work here have always been helpful and not pushy at all. I always make sure to check out the sale items and always go in with coupons. Sign up to be a Black Book Member and you can get 5% off all purchases once you spend a certain amount and get coupons via email/​mail.
I do like the WHBM closer to my house because I get a more personal touch at that location, but I’m sure if I visited this location as often, I’d get the same service.

I was greeted when I entered the store but the associates became scarce the longer I stayed and shopped. It wasn’t due to holiday shoppers because there were only a handful of people in the store — it seemed they were more concerned about tidying up rather than helping customers. I dug through the racks and stacks of clothes to find my size and then helped myself to the dressing room without any assistance, which is actually fine by me.
What irks me though is when you spend your entire time shopping in peace and not being checked on but just because an associate comes around while you’re in line and asked if everything worked out, the cashier assumes they helped you and gives the sale to that person when they did zilch for you.
I doubt they work on commission but their numbers at the end of the day account for how productive they were. Ie; how much they assisted in a sale. She did not sell me on a penny of my $ 200+ spent here.
Not my favorite White House Black Market. I’ll stick with my Carlsbad location in the Forum shopping center. Much better service across the board.