Wms San Diego Memorial Chapel

My family recently used Williams San Diego Memorial Chapel for provide services for my mother’s funeral. This was our first experience making funeral arrangements for a close family member.
I found Ms. Williams to be aggressive and unprofessional. We were kept waiting 15 to 20 minutes beyond our scheduled appointment each time we came – even though there were no other clients in the chapel at that time. During each meeting, she kept saying that she was «here for us», but during the entire time we were at our scheduled meeting, she was answering phone calls and disengaged from the meeting.
My mother had insurance to cover the expenses. We were told by Wms Staff that there was a 9% ($ 570) fee charged by the insurance company to assign the check to them. I questioned the fee to her staff, and was told that no one works for free.
When we called the insurance company to confirm the fee, we were told that they had absolutely no fees for assignment or any transaction associated with making a claim. We went back to Wms San Diego Memorial Chapel and told staff what the insurance company had told us and we offered to call the company on speaker so they could get confirmation, After receiving confirmation from the insurance company, her staff member agreed to waive the fee. She left the room to get paper work and apparently called Ms. Williams and now the story had changed, Now we were told that there must be a misunderstanding, it wasn’t the insurance company’s fee, but a legally allowed fee she charged to get a loan to cover funeral costs. I was upset, I should have changed mortuaries then.
I chose to pay out of pocket and be reimbursed by insurance instead of paying an extra $ 570. We purchased an over-​priced guest book, which had her advertisements inside – really? (tacky). She passed out fans during the service that her advertisements on them (extra tacky).
We also received comments from funeral guests that she was rude to them at the service. Shop around, service counts just as much as price.

the only reason why they are getting a one star is because i have to give them a star, if it was up to me they would get none!
Mrs. Williams is all about the money! she does not care about the pain people are going through, she is rude and has no consideration for the loss of a loved one. She denied access to everybody when it came time to view my Nana’s body, she said we had to wait until one of her children arrived in order for us to say bye to her (mind you all the family that had came from out of town were already there waiting). We only had a couple of hours and by her doing that it cut or time even shorter.
Not only did that happen, we were told that nana’s head stone would be available in 6 – 8 weeks the eight weeks passed and nothing 3 months later and nothing still. When finally confronted about the head stone she tried to blame it on others and told us it would be another 8 weeks (a total of 4 months before her headstone). This is unacceptable!!!
This lady does not hold her own accountability, blames everybody else and has no compassion for what people are going through.
TAKE YOUR BUSINESS ELSEWHERE!!! SHE’S MEAN AND ALL ABOUT THE MONEY

We lost my father suddenly in the beginning of the month. Ms Williams was truly compassionate and patient with the family. There of course were a lot of tears and she took her time with us to explain everything and guide us through the process.
We opted for the cremation at my fathers wishes with no extras and stated it clearly before we even came down to the chapel. So I cannot comment on previous reviews about the staff trying to up sell.
I will say that this is a business and while we would not want to think that people could take advantage during these hard times we do need to remember that they do need to make money for a living just like any business owner and the only way to do this is by offering more. You can always say no and ask for more time to consider your options. These things take time anyways.
I had to take someone with me who was of sound mind to ensure I didn’t agree to something I couldn’t afford and if you can do this I would recommend it. Don’t be afraid to say no and try asking them to not up sell you or offer anything frivolous. Its amazing how much you can get from people if you just take the time.
I hope this helps anyone who has to go through this sad time in your life.

When my wife died very unexpectedly in April, I had no idea what to do next or how to make arrangements for her funeral. A friend recommended this place to me. So i went and i am very thankful that I came here. They did a great job. It felt like the staff went above and beyond with the service and all the other arrangement’s. Everyone that attended the service had nothing but good things to say about the staff. I cant comment on the price only because I did not compare prices with other mortuaries.

Ms. Williams and staff did a wonderful job on my father’s service. Christopher was so kind and not overbearing. He was able to guide us respectfully through the entire process. The military honor to my father was great! Pastor Johnson who officiated the service said just what was needed to be said and in such a way that everyone got the peace that they needed. We did not want to over do it with the music. Ms. Brown selected the best songs to praise our Lord and Savior. Thank you to the Staff for such a wonderful service to my father and family.

Unfortunately the wonderful woman who wrote the glowing review of this mortuary obviously wasn’t aware of the fact that the current owner was not the owner at the time her son was taken care of so beautifully. There have been many changes since then. Like all things, people and ownerships change. How someone was taken care of years ago doesn’t always hold true for today.

In 1998 our son died of a tragic accident. The staff at Williams was extremely compassionate and did NOT try to upsell us on anything, as we wanted a very simple cremation and burial at sea. The price was the lowest we had found.
Therefore, I cannot disagree more with the first review here. The professionalism and care we received made it a lot easier on us. Since then we have referred many friends and acquaintances to them. They were always satisfied and glad of the referral.
If, or should I say when, we ever need to use funeral services again, we will definitely choose Williams San Diego Memorial Chapel.

Funeral director Ms. Williams tried to isolate my mom from the rest of the family so she could take advantage of my mom’s grief and confusion and try to upsell her on a ton of stuff. The woman was completely rude to us during the planning, and then on the way out grabbed my mom’s hand HARD like they were best friends and gave her ‘advice’. Totally fake. It’s a tough time, but this woman only makes it tougher. Go somewhere else. ANYwhere else.