Xperience Transportation

I was in search of a party bus for my friend’s 30^th birthday and came across this company. I called and left a message and within 30 minutes, I had a call/​text back. Kathleen was absolutely amazing to work with. She responded to my inquiry regarding my needs for a party bus quickly, and she gave me multiple options that accommodated what we wanted. Once I decided on a bus option, she sent me a quote with an awesome price — unbeatable really (I received quotes from a couple other places as well.) The bus included coolers, ice, and water — and she even threw in some promo booze which definitely made the birthday girl happy. Every question I had, she responded to me quickly and took care of every one of my concerns in a friendly and professional manner. She definitely made me feel at ease regarding this event — she set everything up for me and all we had to do was show up.
The bus arrived about 10 minutes early the day of the birthday — it was clean, and had everything on board as Kathleen promised. The bus driver (Shannon) was very friendly and already knew where we wanted to go. She offered to take pictures and humored us as the day and alcohol consumption went on. I suppose the one little irk I would have is that the bus was a little on the small side (we had 14 of us including some big guys and this bus was for 16.) To make space for the stripper pole, the middle seats had to be folded and turned up which kind of made the seating arrangements tight (we are all friends, so it wasn’t a big deal.) Also, the seats, though they could be folded up, couldn’t turn around from facing forward so some people had to sit backwards the whole time to talk to everyone — it would have been nice if the seats could turn to sit against the side wall — but again, this is no one’s fault and we made it work. Once our day was done, the bus was pretty much a mess but Shannon told us not to worry about cleaning. Again, she was very friendly and I am glad she was our driver for the day.
All in all, I would definitely book with Kathleen again — she even checked in with me during the day to make sure everything was going well. Her customer service is excellent and I would recommend this company to anyone looking for party bus accommodations because of her.
Thanks again Kathleen!

Kathleen was absolutely fantastic at accommodating our group. We had some cancelations and had to go back and forth with the number of people. She always responded fast and was very accommodating. The bus was clean and the driver, Ben, showed up on time and gave us a call to let us know he had arrived. I would do business with this company in the future and would highly recommend them to others.

I was not able to ultimately book with Kathleen as my group grew from a small group of 16 to 17 to pax to close to 40 pax. I was very sad this happened as Kathleen was excellent in her reply time, professionalism, customer service and competitive pricing. I felt so very comfortable knowing that she had my group’s best interest at heart and she would make sure our wedding transportation experience would be the very best. I will use her next time when I have a small overall pax number!!!

On time, easy to work with and fulfilled all our needs. I would contract Xperience again.

Where do I begin? As I read these 1 star reviews it seems that we all have the same thing in common. LACK OF CUSTOMER SERVICE. Chris (supposedly the owner) has no business being in customer service what so ever. If you read Stevie’s Unilocal review below, Xperience replies with their side of the story. Instead of calling the customer and making things right, you put this guys business on blast!?! Wow wow wow… Anyways, on to my review:
Every year I do a party bus for my birthday! Like anyone would do, you call around and get the best rates. When my friend said she knew someone who knew someone, I thought great! We will get a great price and things will be smooth with no stress. Kathleen was wonderful. She sometimes would take awhile to text me back but I booked my bus six weeks ahead so there wasn’t much rush! She sent me a contract which included rates, gratuity, and gas. The contract was written up, the $ 150 deposit was taken off my credit card, pictures were sent and approved and on the day of the bus $ 550 would be due (which included gratuity) Awesome. I had friends coming from hours away (Arizona, Bay Area, mammoth). My event is Saturday. On Monday I text Kathleen and confirm, she said we were good to go! Now for the bad Unilocal review And why I’m giving 1 star when I wish I could give 0…
I received a phone call from Chris on Tuesday At 4pm. He was super nice and seemed to have my best interest. He told me a part on the bus broke (I understand no ones fault and things happen so I wasn’t upset) he stated he would call around and keep in touch and TRY to find someone who would get me similar rates with the same benefits (I booked a 30 passenger, ac, bathroom) so as I’m driving home from work and I receive multiple texts from Chris stating he found a company (Alive party bus) who had a cancelation and would take over my party with my $ 150 deposit. I would then have to pay the remaining $ 550 plus 15% for gratuity and gas… It was going to end up being about $ 100-​$ 150 more than Xperience.
Now, I’m no business owner BUT I feel the right thing to do in this situation would go something like this…
I book with Alive party bus. I keep my contract and Chris’ business pays the $ 100-​$ 150 difference! You would think that would have been the professional thing to do. NOOOOO.
I called Chris when I got home from work and he went on and on and on and on and on about how it’s not his job to pay for my party (I’m paying almost 1K, how the heck is HE paying for my party) and he tried saying my contract didn’t include gratuity (I have the contract and texts from Kathleen) and kept rambling on and on and on and on. Finally he just offered to give me my deposit back. It was almost like he didn’t want to deal with me and wanted me out of his hair. The conversation went NO WHERE and just made me upset. He told me to «sleep on it» and when I woke up I would see his point of view… WHAAAAT? I finally ended the conversation and told him I would call around tomorrow, I asked him to please hold my deposit and I would call him the next day with my final answer. After we hung up the phone I did some research with Alive party bus (5 star review on Unilocal by the way)
I called Alive at 10:30pm (website said they are open 24 hours) I was not expecting anyone to answer but someone did and I told the gentleman my situation and he knew exactly who I was. NO HESITATION he matched my price and told me that was the agreement with Xperience. Soooooo, I’m guessing Chris was trying to scam me out $ 100-​$ 150??? That’s what it sounded like to me. He probably didn’t think I would call and speak with someone at Alive.
Horrible horrible horrible «Xperience»
I hope you don’t reply to this comment and turn it around on me like you did with Stevie below! SO UNPROFESSIONAL and it makes you look like awful business owners!

I booked with Xperience Transportation for my husband’s surprise 35^th birthday. This was the first time I had booked a party bus and Kathleen was so awesome to work with the whole time while I had destination changes and an extra house pick-​up. She always got back with me and answered all my questions promptly and really helped me plan my husbands party. Our driver was so nice (I forgot her name) and put up with all of our shenanigans through the night.
Everyone in our party wanted to cruise around San Diego for a little bit before we ended the night instead of trying to make it into another crowded brewery so we ended up going over our time a little bit but the driver had no problem with it at all. She was also very accommodating when our drop off plans changed as well.
I would recommend this company to anyone, not only are they cheaper than all the companies in San Diego, and have the best customer service, the bus was vape friendly, and had a bathroom which was a major plus for our party as well.
Thank you Kathleen for making our first party bus Xperience a great one! We will definitely book again in the future!

I was thinking of a 16^th BDAY party that my daughter would enjoy. Then thought how nice it would be if I didn’t have to entertain a bunch of teenage girls for 4 hours then it dawned on me. Party bus! I began looking for the right company and came across Xperience transportation. They were right on the money and had good reviews so I booked. Good choice! My daughter and 12 of her friends had an amazing time cruising to Coronado, PB, downtown and too the beach. Dancing and enjoying her 16^th birthday on party bus.
Kathleen was easy to work with and very nice she made sure there were balloons and an ice chest full of ice and water for the girls. It was perfect experience for teens looking for fun time. I will be recommending xperience transportation to anyone looking for party idea. Thank you xperience transportation for making my daughters 16^th birthday one for the books. Nichole

I would give this company zero stars if it were possible.
We used Xperience for a birthday party to downtown and had problems from start to finish. I received a call from Kathleen two hours before our pick up time stating that the bus might be up to 30 mins late. No problem up to that point, but when the bus showed up to our pick up location, it had 4 extra riders on it already. The bus driver claimed that he extra passengers were part of my party. When I spoke to the owner, he thought it was my responsibilty to manage who rides on the bus. It was my responsibility to kick these extra passengers even though my whole entire party was waiting in the designated pick up area. During the ride, I was told that my party had to be dropped off at 10:15pm, 30 mins sooner than I wanted to be dropped off in downtown even though I had called and told my party to show up 30 mins later than the pick up time per Kathleen’s earlier call. The company also claimed that they were a transport service and not available to drive my party around downtown all night. I have never heard of a party bus being just a transportation service. Another excuse for poor service. I had to pay $ 50 cash to spend 30 extra mins on the bus. Cash up front. It was extortion, however I paid the $ 50. I was also told that we would be granted free admission to the club upon arrival, however the club promoter did not get that information from Xperience. I had to haggle and negotiate to get our party in without paying. At the end of the night the company was instructed to pick our party up at 1:30am. The bus didnt show up until 2am.
When I called and spoke to the uneducated owner, he made every excuse to try and deny any accountablility. Then told me he would have to call me back to see what time the bus truly picked my party up. He hasn’t called me back still.
Do not trust this company or use their service. It’s a cheap deal from a cheap company. Using them is a sure way to ruin your occassion.

very great experience working with them especially with Kathleen. She is very patient in answer any type of question you have regarding the party bus. And the boss is very flexible! He refund all my deposit when I cancel my reservation last minute!

My friend helped me get in contact with xperience transportation which I am very thankful and appreciative of. First and for most I would have paid the same with top dog limo because they quoted me the same without all the benefits. I had overpaid and Kathleen made sure to refund me. Thank u for that. It was an extra $ 60 I had accidentally gave the driver. There was a little confusing with the bus driver but the ultimate goal and request was completed. So thank u for the great time and not to mention she also gave us a complimentary hour Voucher. Thank you and I will continue to use them. Oh and not to mention this should count as 2 reviews because our friend said they use them all the time and have never had a problem and enjoy it every time for country concerts.

I would highly recommend this company to anyone looking to have a good time prior to your final destination. I booked the party bus the day before and Kathleen was very helpful and accommodating. The price beat all others in town. It picked us up on time and the bus was very fun. This was for a corporate event to take us to our holiday party in Downtown SD. There was plenty of space for everyone, they had a cooler with ice and a bathroom on board. Everyone had a good time and it really got the party started on a good note. There are lights and you can play your own music, so it felt like we were «up in the club» before we even arrived at our party. We truly had an excellent Xperience.

Levaris was our driver, and a mighty fine driver at that!
Booking the bus was extremely easy, and mostly over email so I was able to do it during work. (hehe)
Unfortunately at one point the radio went out (and well before we were all drunk) so that was a bummer. However, Levaris was able to get everything situated while we were in the bar grabbing cocktails. We planned our stops in advance, (a couple breweries) and we were even able to add an extra stop (Pacers) once we were all good and sauced up! What an adventure!
The Bus wan’t brand spanking new, and looked like it may have been an airport shuttle bus in a past life; but it did the job, got us where we were planning and held a rowdy crowd of drunks as we celebrated my birthday.
For the reasonable price, ease of scheduling, no hidden fees and the fact that Levaris put up with all of our hi-​jinks of the day– If I need another party bus, I would definitely consider Xperience again!

Kathleen is super helpful! And Charles the driver rocks! Thanks guys for making my experience so awesome — Jon T.

********THIS IS A VERY SCARY ORGANIZATION PLEASE BEWARE!****
After writing the review below, two «reviewers» (Somer P. & Skye R.) of Xperience travel took screen shots of my Facebook page of my 12-​year-​old daughters birthday party at an ICE RINK and posted them to their review page. Please read below and BEWARE! I have NOTHING to gain in writing this review but to warn others that may get stuck on their special night with an operation like this. It is now obvious that the other 5 star «reviewers» of this scam are employees or friends. Anybody that reads their response to my post can hopefully see that this place is NOT into customer service or satisfaction. Buyer BEWARE!
Have never written a bad review, but felt that I MUST warn anybody who chooses to use this «company»
I booked my daughter’s 12^th birthday with Katherine. The «bus» needed to fit 20 kids. After she sent me a picture of a converted camper van, I told her there would be no way that 20 kids could fit in it! She then pushed me on their“limo” bus that could accommodate up to 28 for an additional $ 150. She sent me a pic of the interior, which was taken in the dark and looked decent enough to move forward. I agreed to a higher price with the promise of a luxury experience with a fantastic kid friendly, entertaining driver.
When the converted rickety school bus pulled up, my hopes began to dwindle. But wait! The door opens and there is our tired, retired, grumpy, grandma at the wheel. Oh boy… It was going to be a long night… I have 18 kids waiting to load up, so I have no choice to move forward. After yelling at our very hyped up, excited kids to «shut up» so she can think, we went on our way. After about 20 minutes with no music, I figured out how to hook up my iPhone to their system, no help from grandma. By the time we got to the first destination and grumpy granny wanted payment on full. This was less than one hour into our evening, i told her that I would pay at the end of our «Xperience». I also told her that I wasn’t too happy about the experience so far and I would like to talk to Kat about it.
After unloading the kids we took her cell # and told her to stay nearby for our next pickup. When we ready for our pickup… No answer … Several times ., texted Kat… iPhone 4 battery dying… She finally shows up and we ramble off to our next stop. By the time we arrive at our next stop, my iPhone is dead. Grumpy asks for payment in full again. I’m fuming… I tell her again that I need to talk to Kat. We still have 4 hours until our «Xperience» ends.
We leave, come back and Kat is on grumpys phone. I give her a full rundown of the many things wrong with this «limo» experience she apologizes profusely and agrees to cut my fee by $ 100 but that she would need to talk to their owner. Our kids load up, and we start home, I tell grumpy that we can cut our «xperience» short by an hour. For the first time, she smiles, and starts driving.
But wait… It’s not over! Shortly after we start out she pulls the bus over on this dark street. We ask what’s going on, but she is in a deep conversation on the phone. She tells me that the owner needs to speak to me. I get out of the bus, and start talking to the owner. Who listens to my complaints, then tells me that my conversation is being recorded and our bus will not go any further until he gets payment in full. Here we are, on the side of a dark street, eighteen 12– year olds, and this guy has basically taken us hostage. Oh, and btw, he would not take payment from the American Express that I originally paid my $ 150 deposit with! What this guy did was beyond belief and most likely criminal. But what could I do at that time? Under complete duress, I found my other MasterCard and gave it to him, just to get my kids safely home.
I am still completely shocked and appalled that any company or individual chooses to do business like this. If there were «negative» stars — Xperience Transportation would have earned them.

As a first party bus attendee for a friends birthday party celebration I was very surprised our bus broke down and they would not say why.
Hindering our plans on waiting an extra hour for another bus to arrive where the one broke down leaves me wondering…
Does this company routinely and thoroughly let alone keep maintenance records on their vehicles? I highly suggest you ask for the records of the vehicle you will be renting, license plate # included.
With no explanation why this happened the company refused to discuss it professionally.
But they got their money!

I hired Xperience for a brew tour yesterday and it was epic!
We had about 14 people on a bus fit for 20, so it was perfect. plenty of room to move around, but cozy at the same time. The lighting and music rocked. The driver Levarris arrive plenty early, and he was very friendly & accommodating throughout the day. We gave Kathleen a list of breweries along with addresses for several house pickups, several days in advance, and didn’t have to worry about it after that. The day was well organized and was executed flawlessly! I’m looking forward to doing it again!

Had the experience of using the services of Xperience Transportation twice. Once for a St. Patty’s day event and once for my wife’s
niece’s prom. both times were great with no complaints. On time, reasonable prices, and friendly driver. I spoke with Kathleen who couldn’t be more sweeter and very professional. I would recommend Xperience Transportations for all your transportation needs.

We had a great time Kathlene was so helpful in helping me with the arrangements of the whole thing I was planning for my love. He was extremely happy and Rudy our driver was so nice and accommodating they had water and ice for us when we got in there and the bus was nice and we were able to play our own music and they definitely made it a fun nite for us we will definitely use then again and I couldn’t be happier with the customer service thank you for everything you did for us to have a great night with our family and friends!

I booked with Katherine for my bachelorette and had a wonderful time Friday! They are prompt and professional in all communications I had. The bus arrived a few minutes early and upgraded at no charge from what we had expected! Which was a great surprise! The bus was great and perfect for our party! The driver was awesome, even checking on us throughout the night to make sure we were all ok. Overall great experience, will definitely recommend this company to all my friends and use them again for future events. Great company, employees, and prices!

I see the comment posted from the business…
in regards to that I never spoke to Skye so I don’t know who you are. I spoke to a Kathleen and she apologized for the miscommunication. I am sorry that name calling is the way you do business instead of rectifying the situation with a potential customer that was already recommending you to friends.