Avalon San Dimas

I would like to commend Mark and David for responding so quickly to my service requests. On two recent occasions (the latest early this morning), Mark rescued me when I misplaced my garage door opener and couldn’t get my car out of the garage. He responded quickly (before the office opened) and I was able to take my car out of the garage and get on with my day. I lost my garage door opener a couple of months ago and David rescued me then. Yes I need to stop losing my garage door openers I know!!! I appreciate their help and good attitude. While I’m in the mood to pay compliments, a belated kudos to Veronica in the office. She is always very pleasant and responsive!!! I enjoy living in this quiet, well maintained complex in this nice neighborhood.

I have become a resident here since April, 2016. It is no doubt the best community among the areas around. If you are looking for some quiet and newly built apartment, this would be your choice. Not just yet, customer service is great, the whole staff team is just so professional, that I’ve never experienced before at any other community. When you make your request, like repairs and some others, they will try their best to give you the quickest and the most effective response.

I have been a resident with Avalon San Dimas Canyon for a year and a half and want to take a minute to give a KUDOS to the WHOLE TEAM. I must give a lil back ground quicky, my husband and I were hesitant on renting (first time renters) and we ended up at the Eaves San Dimas Canyon which is also affiliated with the Avalons, long story short Yazmin and Mark were manangement there at Eaves and when they left to run the new Avalon San Dimas Canyon we were sad to see them go but we were able to get into the Avalons a short time later and it was because of those 2 and the great team they make and are sensative to every need and concern they make renting here even better. Veronica is great. Helpful, kind always with a smile. and listens. Sensative to all concerns and makes it comfortable to be here. I appreciate the maintnence guys as well. Dave is awesome. very helpful, on top of every ticket I have made (not many just a few) and always asking how things are. I look forward to a long stay here with this team. I HIGLY recommend Avalon San Dimas Canyon a place to live.

My daughters backpack was left in the elevator and after a long weekend we asked David, one the Avalon apartments employees if he seen the backpack and he had kept it safe for us. He is a very honorable man. It has been a great experience with all the staff here at Avalon’s San Dimas. Super on the CUSTOMER SERVICE!

My husband and I moved to Avalon recently.
I love how quiet it is here and how friendly this community has been. Our dog has already made some new doggy friends as well!
The clogged drain and broken dishwasher were fixed promptly, but I did have to take away 1 star because I feel like this should have been checked prior to us moving into the unit.
However, Veronica, Ashley, and David from maintenance have been so helpful with the move in process. Thanks for making us feel welcome. :).

I recently moved into the Avalon Apts in San Dimas and I am very happy here. The apt is great and the service is awesome. I want to give a great big THANK YOU to DAVID for his terrific customer service! I’ve had a couple of minor repairs needed, and David showed up right away, fixed the problem, and even checked back with me later to make sure I was satisfied. He is friendly, professional and personable. Thank you, David!

I would like to acknowledge David Smith the maintenance man for always going the extra mile and always willing to give a helping hand and responding to maintenance issues quickly. Just today David did a routine maintenance check in my apartment, he changed the smoke alarm batteries, vacuumed the air vents, and changed the air filters which was great because my wife is asthmatic, so thank you. Mark and the local team are great, always punctual and courteous and on point. Thanks Guys.

Veronica in the front office is wonderful. She is always helpful and pleasant. The apartments at Avalon are well maintained, and the grounds are always clean and manicured. My only issue is noise, which is why I can’t give 5 stars. But it is an apartment, so I guess noise is to be expected.

Love this place… Mark from maintenance is always so helpful and always has a smile on his face. He actually helped me care my groceries the other day. Can’t say enough good things about the staff. Thank you Mark!

I have been a resident at this apartment for almost a year now. Although it may look nice driving by, it leaves a lot to be desired. For one, the amount you’re paying for just to rent a one bedroom apartment could pay a mortgage for a house. Second, the grounds of the complex has been left unkempt. The security of this complex is horrible because the gate that people walk in is always left open unless people physically close it as they walk in and finally the gate to drive in to the complex is always broken and is always open. So much for security right? Honestly take your money else where because I don’t see this administration doing anything to make any repairs.

I Decided to come to Avalon because it is newer and has all the amenities. Veronica Hecker helped me out from the beginning. She showed me a comparable apartment that I was looking for. She gave me all the information about the apartment complex and how to apply to lease a unit. I put my application in the next day and she was helpful during that process. She kept me informed and let me know that I qualified and got the unit. After moving in she has been very helpful with any concerns or issues I may have. Anytime I need something she is a walk or phone call away. Thank you!

Veronica was very helpful during the process of getting my apartment. Also quick to respond to any questions or concerns. The place is very clean and well kept also. You get what you pay for here

My husband and I came here to get some information because our lease in our current apartment is up next month. We went on Tuesday morning, around 10:45am (early enough to beat the crowd, we figured). We were greeted by Veronica who immediately asked if we had scheduled an appointment; no hello, how can I help you? or anything… I said no, and asked if an appointment was necessary. She told me she was «busy» with move-​ins and didn’t have «time» to show an apartment, so in this case yes we should make an appointment. She proceeded to hand me her card, and that was it. No goodbye, No see you soon, No apology… nothing.
There was NOBODY in the office to justify her busy schedule except two guys who were walking out of the building. The phone wasn’t ringing. It was actually pretty quiet and calm in there. While I understand that getting a new unit ready for move in does entail a large process, we were hoping she would have been a bit more accommodating; «I can’t show you anything right this second, but can you come back today at 12, or 1, or 2, or 3, or 4 or 5?» or «If you don’t mind waiting 20 minutes, I’d be happy to help» or «Unfortunately, I am very limited on time today, however I’d love to schedule a time tomorrow to show you around».
«I’m busy» is simply not acceptable in any fashion; nobody wants to hear that especially when they’re trying to give you their money.
Needless to say, we did not schedule an appointment, and will be looking elsewhere to spend our $ 2k rent budget.

I found Avalon San Dimas online after apartment hunting and rented an apartment based on their website and the reviews here. I just moved in this week from Florida and I am very happy I made this choice! VERONICA is AWESOME! She helped with all the paperwork and is very responsive and SO pleasant to work with. The apartments are new, clean, beautiful, and the staff is extremely friendly and helpful. All the residents I’ve met have been very nice too. Close to shopping, very safe, and convenient. Highly recommend!

This review is in regards to Veronica Hecker ONLY. She is such an extremely helpful and sweet person. Anytime I have called or gone into the office for anything, she has always gone above and beyond to help us. Whenever we have had a problem, she is takes control, and it is resolved right away. Every apartment community need someone like her! Thank you for all of your hard work Veronica.

Veronica Hecker went above and beyond expectations today helping me fax some important docunents. Thank You Veronica!
Sincerely,
Eric

At first look these apartments are really beautiful but don’t let the looks fool you. These are not kid friendly in the least. There is no storage space for anything. You are not able to put anything on the patio. No outdoor storage. Gardeners blow dirt all over the place. People throw up in the parking corridors. The floors have grooves that make it really hard to clean. The walls are not easy to clean either. The gates are always breaking. The pipes in the underground parking leak onto cars. They are constantly making «upgrades «breaking the concrete and putting it back. On top of the lease payment you pay all utilities. Needless to say this place is not family oriented. It’s more of a hotel than a home.

It was ok when I first moved in, but slowly it’s become more of an issue and hassle to live here than a positive thing.
First off, I always get email complaints from the front office that are directed toward the community as a «whole» that aren’t even remotely my issue. The elderly neighbors complain a lot.
They charge you for every little thing, and the rent is far too high. They complain about my belongings in My patio.
There’s never any parking for my second car near my apartment, and people leave their broken down cars in the parking spaces when they can park it outside of the complex or away from constant traffic so people who actually use their cars and have a family can park close to home.
This is NOT a kid friendly complex so don’t let the playground fool you.
The maintenance people are always friendly and helpful and respond quickly to all of my issues.

This review is for mark and his job with maintenance. Every time I have put a request. He has come in a quick manner to address and take care of the problem.

BEWARE. According to the community services supervisor and the manager we were approved for affordable housing at the time we submitted our deposit and credit check. Two days later we were suddenly un-​approved for the following reason:
Qualifications for affordable housing are based on calculations from the last two pay stubs NOT your tax return.
I have a per diem position at a hospital and income is not guaranteed. I may have busy months or slow months. I took the average from my year-​to-​date pay and multiplied it over the course of 12 months which came out considerably less than what they figured. They were not willing to consider this and put the blame on the city of San Dimas and the State of California and wouldn’t even submit our application.
We were made to believe we were qualified for affordable housing and suddenly denied. Then, they were adamant about moving us in at market price, which is well beyond our budget. Granted this is a brand new development, prices for a 1 bedroom are outrageously high (1600 – 1800).
Overall my fiancé and I would’ve prefered to have the community supervisor be more forthcoming and honest with us at the time we were ready to submit our deposit. She wasted our time and we’re also out 60 for the credit check. Oh well, not the end of the world.