Christian Community Credit Union

Today I walked in here after work around 4:30, it was my first time ever coming here. I got helped by one of the clerks, she was kind and very courteous! I don’t know why they so many bad reviews. I got assisted immediately and every one there was very friendly! They got the job done in an instant and I left feeling satisfied as if I had been going there for-​ever!
Thanks Christian Credit Union, you guys did a great job in customer service today!

I have been a member of this bank for about a year, first signing up with they offered a cash reward for opening a new checking account. I have now opened a certificate savings account with them because of their extremely good rates, and again I was helped by courteous and knowledgable staff. Compared to other credit unions in my banks co-​op network, this particular credit union offers double and even triple the rates! This is not the primary bank I go to, but when I am here, it’s always a great experience. Thank you to Marina Angulo for helping me open my certificate account! You were great at helping me choose the right account for my needs and answered all my questions!

I opened a credit card with this credit union some years ago based on excellent interest rates. Well, while those rates were legit — the credit union service STANK.
Website — not at all user friendly.
Phone — every time I called in (because website didn’t provide answers) I was told that I «did not have a card with them.» Funny, I’m holding it and get a bill every month. This happened on numerous occasions.
Finally I had enough of it and decided to close my account not too long ago. I was, of course, told that I didn’t have an account with them. I insisted that I did, was passed along to numerous people for two days until someone finally told me they could close my account. I was promised an email verification of same.
Never got email verification. I then submitted this request in writing, recounting the ordeal, and asked again for a written confirmation. Nothing.
I guess you get what you pay for.
UPDATE: A day or two after posting this review I did receive and email confirmation that my account was closed. Not sure if that was coincidental or not. It still doesn’t negate all of the past hassle but at least this headache is over for me.

I have not been very impressed with this bank. Anytime I come in, I find the bank tellers to be very rude and unwelcoming. They seem to be put off by having to assist you. Many times I’m treated as if I don’t belong there, I don’t know if it’s my age or that I wear casual clothing ie Tshirt and shorts but I most certainly feel treated as less than and this behavior is even worse since it’s a Christian company. I have never been treated worse than I have here. If you’re going to represent Christ then you need to go above and beyond in customer service. There is obviously an issue here based on similar complaints and nice words from upper management are just words until action is put to it.

Christian Community Credit Union is a joke of a bank. They are the most unorganized company. I have never in my life received such bad service. I have called numerous times about various situations that do not allow me to access my account and no one seems to know why. They are constantly sending me to other people and are confused themselves as to why their system does not work. I have regretted the day I signed up with them for months now and because I am out of the country I cannot do anything about it until I get home. The last straw was when I was unable to transfer all my money from this account to BofA. Their response is that they don’t know why, instead of giving me a real answer. Instead of trusting your money with this company do yourself a favor and choose a DIFFERENT bank!

Service is not at all what one would expect from a credit union. The entire experience felt awkward and uncomfortable, and rather than switching banks and refinancing my vehicle here I will be sticking to chase who I have never had a problem with. If you look young stay away!

They do NOT treat the guests the way Christ would! Not very Christian of them!!! I had been searching for a while for a credit union that was in my share branch because I have Pacific Marine and was visiting my parents. I found this one and even called when I was in my way to day I would be ONE MINUTE LATE! They said it was ok. As I arrived at 5:01 a woman walked out and I walked through the door. The receptionist jumped to remove me from the bank even though there was 7 other people in line! What does ONE more matter at that point!!! I pleaded and told them how important this deposit was and it fell on closed ears! NOT CHRISTIAN of them! Now I’m stuck with nowhere to go to deposits this check. Thanks for living up to your name JERKS!!! NEGATIVE 5 STARS!!!

Been coming here for approximately 10 years. Very helpful and the lines aren’t too bad during mid day when I go. They do not have currency exchange there or a coin machine (the West Covina branch does).