Incycle Bicycles

My husband gets all of his bike services and equipment here. We come here on the weekend and the place is busy! Everyone who works here are wonderful and friendly, even the shop cat named Dog, lol. Seriously, this place has everything, and the employees really know their stuff. Great business!

I love this place. We have been shopping here for about five years and have always walked out feeling more educated, helped with all of our questions, and have bought several bikes from here. If you need a bike fit or a tune up, these are the guys to do it.

I’ve been going here ever since I started mountain biking last year. At first, everything was great. Their service was good, my bike was repaired well, and everyone was nice. But recently, their quality of bike maintenance has gone down significantly. I took my bike there for a dérailleur problem three times and it took them the third time to fix it right, after I told them of the situation. However, after the dérailleur was fixed, my rear breaks started squeaking, which didn’t happen until after I took it in. Due to this inconsistency in repair quality, I highly recommend going somewhere else for repairs.

I was referred to Abe to have him adjust my spinning shoes. They have a very cool computerized diagnostic center in the store. He did a pretty detailed analysis of my feet and then gave me a couple of different inserts for the shoes and moved my cleats. The next time I rode I could really tell a difference in how I felt. I was having problems with knees, shins and ankles. I felt so much better riding after Abe adjusted everything. If you are having issues with your bike or shoes, check them out.

I’ll admit, I’m not much of a retail shopper, and this place sort of sums of why.
First of, it’s a pretty good sized bike shop and has huge selections. It’s where I purchased my first and only bike, a Cannondale CAAD10 that I’m really loving right now. In addition, they have a cat that roams around so don’t be surprised!
Now the bad, there are way too many sales associates who don’t seem to have much to do. Literally every one comes up and asks if I need help and each follow up too. It’s great they’re attentive, I love that. However, when I’m just browsing, I’m just browsing. If I need help, I’ll approach you. Also, pricing. You won’t see much of a discount here, nor will they fully price match. I found Shimano 105’s on Amazon for much cheaper, not a 3P either, and they wouldn’t price match. Forcing me to order them online instead.
Overall, this is a great place if you need a bike and have questions. Any accessories I will stay away from unless I have to go in.

I’ve been here a few times already to look around the place and get my mountain bike serviced. The shop has moved and is huge now, with plenty of options for bikes, gear, and assistance. They have lots of employees who jump on the opportunity to be helpful, which is refreshing to see since most businesses seem like they are cutting their workers.
Every time I have come in, service has been quick and efficient, especially for someone like me who doesn’t know much about her bike yet. Pricing is reasonable and everyone is extremely friendly and considerate.
I will continue to give my business here and I would encourage everyone else to do so!

I would like to say BIG THANK YOU to Junior and Mark for giving me and my friend such a super AWESOME deal, to Abe for a great customer service and the BEST BIKE FITTER ever and to Ed for his work on my bike in the service department. VERY GREAT EXPERIENCE WITH INCYCLE. Don’t forget to schedule your bike fit with ABE!!!

I did have a pretty terrible experience here last week; however, Mark reached out and apologized about what happened. Recognizing what went wrong and making an attempt to better the situation was the right course of action and that is what the owner did.
I am bumping the review to 3 stars (based on the honest email that I got from the owner) and hope to come back to check out the store for the second time.

I came in the shop with about a hundred questions and Amy was right there with patience and answers to every single question. She helped me get exactly what I needed and then even helped to get everything set up correctly on my bike. The service guys were quick, super friendly, and helpful too. Best customer service I’ve had at any of the local bike shops. Incycle will be the only place I go to from now on because of the great service.

Great selection of high end bikes both and this location and the one in upland. Be sure to bring your VISA. lots of accessories in stock as well. They had a Canondale demo day so I tried a bike they recommend and was very impressed with the bike. They also had tacos and drinks. Now if I could only remember the name of the bike I rode.

Came in to buy some basic needs for tuning up my bike. The new store location looks great, they offer Retul bike fitting, and the shop looks like they cater well equally to both the Mountain and Roadie crowds. Huge stock in Shimano spares and tune up parts and a big selection in other component goodies here.

I’ve been contemplating getting a bike for a while now. I commute about 8 miles to work, and now that I don’t have a car I decided that it would be the best time to start something new. I came upon Incycle by a recommendation from a friend. Last month I visited, just to get a feel for the shop and see what they had to offer. Immediately I was helped by one of the staff, Amy, and my nerves were calmed. Though I didn’t have the money then, they were able to get me a quote before I left the store that day. I checked other stores afterward to see if I could get a bigger deal, but most were not helpful even for a couple bucks cheaper. Flash forward to today, a good 5 weeks later with money in hand, I was stoked to be approached by Amy again! She remembered me, and helped me gather my new bike set-​up!!! While they were installing my basket and checking out the bike (a sweet Cannondale), Amy taught me how to change a flat and answered all of my questions. I left confident and excited to start my new adventure!
Thank you so much to Amy and the rest of the Staff at Incycle!!! I’m definitely a happy and lifelong customer!

I got my first road bike (Specialized) here at a great price. They had a great supply of older models that were on sale (I got mine for more than half off!). But there’s absolutely no negotiating on models that are on sale. I’m also happy that they had ones left in my size (I’m 5’1″ so I’ve had a hard time finding one that fit me perfectly). My bike even came with a bike pouch and two cup holders! Perfect because my boyfriend and I each redeemed a water bottle through the check-​in deal :) We also got a sweet deal on my helmet. Shout out to Taylor (I think that was his name!) for great, patient service!
The bike purchase came with a bike fitting that was more precise and thorough than other bike shops. All the employees are so patient and knowledgeable, so I felt like I was in good hands. There are a ton of employees walking around the shop so there was never a moment where we felt like we weren’t being cared for.
They don’t have as good a service/​warranty as other bike shops which is a bummer. The Giant store in Rowland has a 1 year warranty/​service while Coates Cyclery does 6 months. Incycle is only a month (or could be less than that). Hopefully I get some good rides out of my bike before I need to come back in!

1−15−16 I just received a great price from Patrick on a Cannondale Bad Boy 1 that I will be picking up soon. I purchased a Cannondale Supersix last year and sold it on Craig’s list for 300 less then I bought it. The prices and service here are great. I had a small problem on my first purchase here years ago and the Manager cleared it up quickly.
1−25−16 I just called and Patrick just sold the bike I told him I was going to buy. He said they had another one at one of there other stores and they sold that one also. HE DID NOT CALL ME TO TELL ME THE BIKE SOLD OR TRIED TO CONTACT ME TO HOLD THE LAST BIKE. THIS REVIEW HAS BEEN CHANGED FROM 5 STARS TO 1 STAR.
I called back and spoke to the Manager Mark and he said «we don’t have time to call back customers.» This is very sad that a big bike shop Manager says they don’t have time for customers.

The store it self deserve a 4 stars since they have a lot of selection for bike and another accessories. From mountain bike to road bike they have it. They also have hybrid bike. Some accessories are pricey compared to online shops.
The management they are very knowledgeable which is good since cycling is become more popular lately.
I am giving them a 3 stars because I ordered a bike last Monday and they said that the bike is ready by Friday. Then I told them the we would pick up the bike by Saturday. Then I called them on Sat afternoon to ask if I could pick it up coz I didn’t received any calls from them nor email. Then they said that the bike wasn’t ready until Monday or Tuesday.
I think they should have noticed or update the customer regarding any SO whether you’re buying a $$$$ bike or a bell.

So happy with coming here. My girl purchased a very nice Fixie. Robert the gentleman that helped us got her a great deal. He also educated us about fixies since we were first time users. Robert showed us how to remove the front tire and showed us how to make the bike fit in her car. He did an excellence job at making us happy, he went beyond our expectations.
Thank you so much Robert

Absolute great place for bike repairs. They have great customer service. As soon as you walk in someone comes to help you. They also have a ton of employees which helps keep them focused on customers.
I needed a brake replacement and front derailer adjustment. I got same day service within 2 hours.
Junior the guy working on my bike was excellent. He and I took it on 3 test rides to make sure it was shifting optimally and the brakes were solid. He took it back to the rack several times to make the tweaks necessary to get a perfect ride. Junior was great and displayed what great service should be. I will definitely come here for future repairs.

Love, love, love my new bike from Incycle! The selection for women isn’t as good as it should be (come on ladies, get on a mountain bike and ride), but they did have the perfect bike for me. I choose the Jynx by Specialized, it is a huge upgrade from what I was riding and I’ve been on three rides, such a difference! Incylce is huge and they have a really laid back, none pushy sales approach, which is nice when you are making a big decision! If you are looking for knowledgeable, honest and helpful sales people, definitely make a trip to Incycle in San Dimas!

Huge new store. Came in to browse around for a new bike. So many to chose from. Great selection and so many accessories! I was just looking for a cruiser/​comfort bike, and they had a variety to choose from.
I was greeted as I walked into the store.

WOW… just floored by the store’s presentation! It is IMMACULATE. Immediately stepping foot into the shop I’m greeted and a guy walks over to help me. I’ve seen many bike shops these days and I have to say this one tops it thus far. I would love shopping here again and again just for the ease and the luxury feel the store presents. If a bike shop can be called beautiful, then this is it. Everyone was very professional and so helpful! Look forward to visiting this venue again!