Jumping Jacks

Today I took my kids to Jumping Jacks San Dimas to go on a community outing with their cousin who is autistic. This outing was organized by the ACES which provides services to kids living with autism and Jumping Jack staff. It was supposed to be today at 3:00. All the parents were there at 3:00 on the dot. However the place was closed. After making some calls the ACES organizer told us JUMPING JACK staff made a mistake with the schedule and thought it was a different day but the manager was coming in to make it right. Manager arrives, opens the facility all these kids are so excited! Parents start signing the waivers and putting socks on all the kids. Well, not so fast! The manager again says that HIS staff made a mistake and the place doesn’t open until 6 pm so we can come back then (3 hours later) and he would give us a $ 2 discount off the price! What kind of person opens the business letting everyone in just to send them away?! Not only would this be devastating to any child but especially so to room full of special needs children. To me this is not even bad business but lack of moral character! He was already there, so how hard would it be to open ONE room for them? It was their mistake and he should be making it right!!! How about doing something nice for these kids that have some serious issues to deal with in life? ESPECIALLY since this was an ERROR on the part of Jumping Jacks?! And then to tell everyone to come back in 3 hours where he would give you a whopping $ 2 off?! I will NEVER take my kids there again! And I will be sure to let everyone know exactly what kind of people are running this business! Shameful behavior!

They would have gotten a 5 star review… but because there were no changing tables in the restroom and I had to step out several times to change my infant I had to knock some stars off. This is a family place of course for kids and it’s disappointing to not have some that is a necessity for parents with infants.

This is the best Jumping Jacks I’ve been to, mostly because of the basketball court, the size of each room and the party rooms. My kids enjoyed themselves as they attended a birthday party for a friend from school. The dark room, may be a little too dark, but the kids loved the screen on the floor, especially the smaller kids. I enjoyed the free video games. That is always a nice perk.
I guess if you are into spending a lot on parties, this is a great place to have a memorable party for your child. They need a place like this for adults!

Excellent party today for my sons! Thank you Desiree and Taylor for all your hard work in setting up and having the party run smoothly. Thank you Paul for the wonderful service!

Sonia was a great host and our party was awesome! This is our second time here for a party and the kids love it. Thanks!

Samantha was great organizing the party. Check out was smooth with Paul. Jumping areas are clean and so big. Perfect for parties!

Just wrapped my daughters 4^th day party and Paul and Samantha helped us have a stress free day! They took care of all the food and decorations. They were also very accommodating when my daughter got sick before her big day!!! Thank you!

Really great for parties. Just took my daughter here for her 5^th birthday and she loves it! Clean and friendly too.

Everything was awesome! The kids lovers the bouncers. Super organized and lots of great help. Amazing!

Just had a great birthday party for my daughter 7^th birthday. Everything was fun and coordinated well, definitely recommended!

Had my son’s 4^th birthday party. Had an awesome time. Jessica assisted with our party and she’s awesome, she’s super nice and helpful. Been here several times for other friends kids’ birthdays and my kids love it!

Amazing place for birthday parties. Our second time here and our second grade experience. Price is good and staff are friendly and helpful.

Great place for kids, 3 jumping rooms and also a fourth party room! The staff is great and very accommodating for the whole party. They help you setup and everything. We actually used their food service and brought our own cakes. You can also bring your own room decorations.

All the fun minus the work! Cant beat that! 3 rooms to get the kids moving… then they help set up the room for food and cake… its always a good time when we come here… we will be here next time for the next big bash.

My daughters birthday went smooth and both kids and adults had a great time! Thanks Nathan, you were awesome!

I am outraged by Paul’s behavior!!! I have attended two parties and have witnessed his rude behavior two times. What type of company allows for this individual to work at a children’s establishment ! My first party was thrown with a hostess named Megan and I am sad to hear she is no longer there. The party hostess for our party did a mediocre job and the overall establishment is unsanitary and not very well kept. We will not be repeating customers and all my friends who wanted to throw their children’s birthday parties will no longer be repeating customers. If Paul «the manager «remains at jumping jacks I suggest having your party at another establishment.

I guess this place isn’t very clean. Came to a birthday party yesterday and now my daughter is sick. I had her wash her hands good too but maybe this place needs to be disinfected better. Last time we came both of my kids got a cold this time it is vommiting :(this is the last time we
Will be coming here

A cool place to throw a party. The women’s restroom was in need of major attention. The end stall had a major gap in the walls that lent no privacy to the occupant.

We have had three previous parties here and all went well. However, we never encountered the bald headed manager named «Paul». Our birthday party last week for my daughter was a complete disaster, thanks to Paul and his unprofessional rudeness. I am completely shocked that a business that caters to children would allow him within 100 yards of children.
From the beginning, his personality was rude and abrasive with me and my guests. I had three guests with drinks when they entered (two with a bottle of water and another with a cup of coffee) who were forced to dispose of the beverage before entering. Really!!! A bottle of water! Are you kidding me. Kids need water!
We were the first party of day (9am) and had the party room until 11:30. At around 11:10, I was advised by multiple guests that Paul told the party host (a young teenager) to stop cutting the cake before all of our guest had received a slice. My guests took over the cake cutting duties because the manager and the host left the room before I was able to question anything.
At exactly 11:25, Paul abruptly entered the party room and yelled at the top of his voice, «Thank you for coming. The party is over! I need everyone to grab you stuff, exit the party room and go to the lobby now». He repeated several more times that everyone needed to exit now. HIs announcement was so loud that he scared the guests and especially children. At this point it was like someone pulled the fire alarm or yelled bomb and all of the guest were headed for the exit. Paul never made any attempt to contact me or inform me that he was shutting down the party before the time was up.
It took me two minutes to get to Paul between the goodbyes. I told him that I thought we had the party room until 11:30. And paul told me, «You did, its past 11:30». I showed Paul my watch which read 11:27. (It should be noted that it is a Apple watch which is synchronize daily and is on time) Paul then replied, «Closet enough, you have a big party and we are getting busy». Paul continued to be rude and disrespectfully. By 11:28, all my guest were out of the party room. I was so embarrassed and all my guests were in shock. It should be noted that Paul lied and there was no other party after our time slot. There are a total of three party rooms and we were the only party using any of the three party rooms at the time.
When all was over, and it was time to pay the bill, I told Paul what I thought about his attitude towards myself, my guests and pointed out the lies which he had told. When presented with the facts, Paul finally apologized and took 10% off of the bill. At this point I could careless about the money as we still paid $ 500 for a embarrassing ruined party.
But it still gets better, as I was walking out, Paul had the audacity to ask me if I was leaving a tip! WTF!!!
I had several friends planning to have their parties at Jumping Jacks in San Dimas and changed their minds due to Paul’s rudeness. It is really too bad because this location is closet to my house and indoors which is good for birthday parties in the cold raining time of the year. As long as Paul is an employee at this location, I will never have a another party here and I would highly advise everyone else to avoid booking parties here.
I have seen other reviews which speak about Paul and his attitude and suggests that he might be the owner. However, Paul identified himself as the manager, but I would not surprise if that was another lie.

Came here for my goddaughter’s birthday, everyone seemed to have a good time from the parents to the kids.
I don’t remember much from the first room except that there were a lot of jumpers.
In the second room they even had an interactive floor game that the kids seemed more happy to play with than the actual jumpers and I there were even some arcade games in room, something different to do than just jump.
In the last room they had a basketball court and everything was sports themed, was kinda neat. The only thing I did not like was things like the boxing gloves that were so worn apart they were barely usable. Kids don’t care, I guess.
Kudos to the guy who actually helped host the party, he was great with tending to all the little kids needs, served them pizza, veggies, and fruit. He was on top of it trying to be as friendly as he could, and helped serve cupcakes and give out goodie bags.
I wouldn’t go here on my own, but for a kid party, it seemed pretty fun. :)