Lamps Plus

This place is awesome! It’s an outlet. Everything here is below 10% cost. I bought some really pretty crystal candle holders 4 pc. for $ 8. I think it was a book end I thought it was cute because it had 2 angels kissing for $ 5. Yes the prices are that great. I love shopping and deals.

I’m giving a full 5 stars based in customer service alone. I didn’t end up buying anything there but the worker, Miriam (sp?) was so helpful that u had to write a review to sing her praises. This was a couple months ago where I walked in looking for a specific item they didn’t have. She looked up where I could possibly find the item and checked other stores for me. She really went out of her way to help me find the product I was looking for even though her store couldn’t provide that specific day. I’ll definitely go back to any store who is genuinely concerned about making the customer happy. That’s a gem and hard to find these days.

Does anyone work here!!! Absolutely no help even when you can nail one of the two workers down.

The store has a broad selection of lamps, but my experience was not cool. I thought I was purchasing a $ 150 floor lamp and the light bulbs were being included in the price because the sales person didn’t ask me if I wanted light bulbs. When I got home I noticed she had charged me for the light bulbs without even asking! I was feeling good about the lamp but the little deceitful move really made me lose trust for the person and the store. They just lost my repeat business and any recommendation I was going give over $ 5 light bulbs. Keep the five bucks, I’m not coming back.

Second visit to this store and I expected the same level of service. Stopped there on a Friday morning. Parking lot crowded though the store was not. A couple customers walking around but no salespeople. A few people working on lighting displays that could have asked me if I needed help but they ignored me. Finally saw someone who was helping another person but no acknowledgement or «I’ll be right with you.» Nothing. After 15 minutes of trying to get assistance and nothing, I left.

Great selection in store and employees are very friendly and knowledgable. They have a great Outlet section in the back where you’re likely to get an awesome deal.

Tip: go to the back to there final sell furniture and lamp items. I’ve bought most of flipped furniture here, and resold great pieces.

I’ve been coming to this store since it was «Lamps R Us» back in the early ‘80s.
I’m in the middle of a kitchen remodel, and the fellow who helped me (Chris) was very informative, and cooperative while I was making my decisions. Chris was available by phone, and allowed me to make appointments with him to come to the store and talk about my plans.
I had made an «excel» of the various parts & pieces, with qty, descriptions, etc., which Chris found very helpful when placing the order.

Great clearance outlet section in the back of the store. I found a fabulous lamp at a very reduced price, and I am very happy with it. The clerk was really helpful at my checkout, and let me plug it into an outlet to make sure it worked. Very happy with my lamp, and the service that I received.

The front of the store is your traditional Lamps Plus location. That’s OK. But what you want is what’s in the BACK of the store… the Lamps Plus OUTLET. I didn’t even realize this place existed!
There are some serious deals to be had here — lamps, natch, but also a spattering of furnishings and décor items. The discounts are significant and they have things in every price range.
If you need lighting or are looking for a little something to perk up a room, this should be your first stop. It’s not at all convenient for me, but it’s totally worth it.

Went here looking specifically for a pole lamp and was SHOCKED at how overpriced everything was for a «Discount/​Outlet» Store in the Pitts of Hell area! The salesman was very rude, short-​tempered and had a very bad attitude. We saw a pole lamp we liked that had a price tag dangling from it which read: «Compare to $ 49.00, Our Price $ 249.00» — We asked him about it and he said «that lamp is $ 249.00 — if you don’t believe me, I will show to you on computer — it is what it is. . «that’s right — A total ripoff — you can just keep your over-​priced lamp — then we went to Home Depo and got a much nicer and classier lamp for $ 50.00 and didn’t have to deal with a Third World Gypsy Salesman with an attitude!

Just wanted to express my gratitude to Jeanette Alfaro, for the way I was treated the other day!!!
Not only did you have in stock what I was looking for, you also expedited the transaction professionally and with such kindness!!!
Lamps Plus (manager), you’re lucky to have an associate such as Jeanette!
Thank you
Kai Blomberg

I have made purchases from different Lamps Plus they have great customer service. This store in North Hollywood, although they have good selection of lightings, But the customer service is horrible. I do not care if you have good merchandise and good prices, if a customer is ignored and dealt with, rudely later, that’s not a way to do business. I rather spend more money and purchase from somewhere else.

This people must be picking up the money with shovels and don’t need mine or your business. Every time I call there after waiting a looong time, a super rude woman answers the phone and speaks mean and disrespectful.
I have particularly been at this store in person and if you don’t look like you got a fortune to spend with them, they will ignore you or pretend you are not there. It is a shame because as a General Contractor I often need light fixtures.
No more lamps plus NH

The store seems to have a large selection and I could spend a ton of money here — BUT — the customer service is nonexistent. If you need help finding something specific, even with no other customers in the store, the employees won’t even try to assist you. Two girls were talking to each other behind the counter when I tried to ask for help. An iPhone rings and one girl answers a personal call… I’m still waiting for some acknowledgment… then the other girl walks away. As I’m standing there, apparently in an invisibility cloak, the remaining clerk continues talking on her phone. After 2 minutes, I start to say, «ummm» and she finally says «can I help you?» So I tell her what specifically I’m looking for, and she (seeming annoyed) points across the store to an opposite corner then immediately goes back to her phone call. I never did find what I was looking for… but I didn’t want to bother the poor, overworked salesperson to walk across the store. Oh well.

Ive bought alot of nice fans from this company. The open box i didnt have much sucess but there customer service with people like melissa and shannon are fantastic. So i would recommend buying a fan or table lamp. If it comes in damage they stand behind there products.

My wife and I recently purchased a couch at this location earlier this month. We paid full for the item and was told it will be placed on HOLD until we went in yesterday to pick it up and found out it was RE-​SOLD to another customer after we already PAID for the couch (not surprised).
At first they gave us the run around because they couldn’t «locate» our couch. Then they brought out another couch, which another customer had already purchased as well and almost gave us their couch.
This lasted for about 30 minutes, until they realized one of their employee’s mistakenly sold what was ours, to another customer (the exact same couch). Not to mention there was already a SOLD sign on it, which I am sure the customer or the employee removed to resell the couch to get their commission. Had we known that their employees are unable to follow directions, we would not have left it there.
Not only are they not apologetic, but act is if we owe them something. They have the audacity to say «we shouldn’t be letting clients leave their items here for that long… «
Keep in mind we are return customers who have spent over thousands of dollars at this location as well as others.
If this is how they treat return customers, I do not want to know how they treat their new customers.
It is obvious they are disorganized and understaffed and no one wants to take the responsibility of speaking up and admitting they are at fault. I had to overhear their conversation in the back, that they forgot to wrap it up and put the couch in the back area and that one of their employees were clearly at fault for not doing so.
MAKE SURE TO TAKE YOUR ITEMS AS SOON YOU PURCHASE THEM AND NOT LEAVE THEM ON HOLD AS IT WILL BE RE-​SOLD TO ANOTHER CUSTOMER.

Stepping inside Lamps Plus makes me feel like I’ve arrived at the pearly gates: it’s so bright and beautiful and strangely calming it immediately puts a big smile on my face and I never want to leave. You have to understand this is a huge achievement for a place that is not a restaurant, ordinarily only food has that kind of power over me.
So regardless of whether I find what I am looking for or not, regardless of what is happening in the world outside, this place always makes me happy. I love their merchandise, and tend to mostly buy sale items which makes it pretty affordable.
As it happens my visit yesterday ended up being only partially fruitful– I didn’t find the table I was looking for but unexpectedly ended up with a rug I had been searching for, for a while instead, so not bad overall.
Customer service was shockingly good. It wasn’t crowded at all (thank you black Friday mall mentality!) so a very pleasant experience all round.
Couple of minor complaints: given the sheer number of lamps that are switched on at the same time, temperature control is a real challenge– in some parts of the store AC is blasting away right above you, while in other parts it gets way too hot; the other issue is the location, which is not the most glamorous part of town, but like I say, as soon as I walk in, I feel transported to a magical place and that’s good enough for me!

Beautiful lighting store… I wasn’t sure what to expect. It’s like chandeliers on steroids… The eyes never get a break but I loved every minute of it. I made a Pinterest just based on this light store. I got a lot of ideas and we are going to have to sleep on it to narrow it down. They can order anything from the catalogue but there is a 20% restocking fee if the item is not available from their where house. So if it is special order that means you should be sure of your purchase or else you lose ¹⁄₅^th the cost of the item when your return it. I’m sure we will come back and buy something, in addition to lights there is furniture and mirrors. We will be back again.

Carolyn is simply the loveliest!
They are willing to print out fact sheets on your preferences for you to take home and when returns and exchanges are needed, they step up to fix the problem.
I love perusing their sale section, which is where I discovered my «disco Buddha» fountain for my office (my name, not theirs — it has multi-​colored lights that sparkle on the ceiling while the water’s running!).
Parking was relatively easy in the lot out front on each visit too — always a plus when hauling big items out!