Maximum Security Systems

Too bad there’s not a black star rating! Do NOT use this company! They are dishonest, incompetent and resort to dirty trick when you finally break up with them. I fired them, after being talked out of it the last time they screwed up, after they failed to resolve an accidental alarm trigger. They scrambled the system and introduced a virus so the new company couldn’t restart the alarm. They are low level thugs.

I am posting this on behalf of my elderly parents. I wasn’t witness to all of the events related here, but I’m familiar with the situation as a whole.
My parents were leaving on a trip, and would be out-​of-​town for a few weeks. Prior to their experience with Maximum Security Systems, they had been satisfied clients of Anti-​Crime Technology for many years. The alarm system in the house, however, had developed some issues, and was inoperative for a few months. My folks wanted to renew the system and bring it into full working order prior to leaving. So they called Anti-​Crime Technology, only to learn that the owner was retiring, and selling out to Maximum Security. But they were assured, the retiring owner would be by to discuss their options.
The retiring owner of Anti-​Crime came by to introduce Cary Markoff, and the two of them inspected the home, and determined what work needed to be done. Cary made a proposal to my dad, and dad paid Mr. Markoff for the needed repairs and enrolled and pre-​paid for a year’s security monitoring by Maximum Security in advance. Cary knew that they would be leaving town shortly and the home would be vulnerable, something otherwise known only to the «kids» (my sibs, all adults).
Maximum Security sent out workmen to repair the alarm system. However they failed to fully repair the system, and to avoid an automatic trigger, they «locked out» the window to the laundry room from the rest of the system. They contend that they informed my father of this, and to call them to return to fix it prior to my folks’ departure. My father recalls no such conversation, and in any case, they never returned to fix the problem. My folks left town, falsely confident that they had a fully functional alarm system.
I know it’ll come as a SHOCK to learn that while they were away, burglars broke in through the (surprise!) laundry room window. The alarm control box, locked, was in the basement, also locked. Having gained entry to the home, the burglars then broke down the door to the basement, and then broke into the alarm control box and disabled the system completely. Maximum Security did admit later that there was some sort of «trigger» at their monitoring station, but they never notified anyone because whatever trigger it was, was immediately cancelled.
The burglars curiously entered the home through the only vulnerable entrance, and were apparently unconcerned of owner occupancy as they must have made a lot of noise breaking down a door. Curious, too, and so highly coincidental, they knew exactly where to go in the home to disable the alarm (not to mention the sophistication to cancel the alarm «trigger»). There was considerable damage to the home itself, plus loss of property. While my parents were still out of town, it fell to me and my sister to arrange for securing the home. Funny how after the fact, Maximum Security was immediately able to fully fix the alarm system.
Home burglaries are not uncommon. BUT – my folks have lived in that location for over forty years with nary so much as an attempted break-​in prior to this, the home had warning placards about the alarm system, and visible wired security screens. The security screen for the laundry room was in place, but the wiring wasn’t functional. The burglars must have been very brave to blindly attempt to break into the home through what was to the eye a functional security screen. Unless, of course, they knew the owner wasn’t present and this sole window was a safe access.
My folks, upon their return to town, wanted to sue Maximum Security. However within two weeks of their return, my dad suffered a devastating stroke that has kept mom busy and distracted ever since. Meanwhile, as she was trying to handle the matter herself she was stymied because in order to sue you need an actual physical address to which process can be served. Maximum Security only lists a PO Box number as an address, and the ever-​so-​slimy Cary refused to provide a physical address for his business. You’d think if he were confident of justification at law, he’d have given out the address.
It was only later that I learned of this, and of the Secretary of State’s online database of California Corporations. My mom was unsuccessful in pursuing her court case because of lack of timely filing – a technicality – but one in which Maximum Security undoubtedly had a part in causing, as a result of Cary’s obstruction.
You don’t really need me to spell out any additional recommendations vis-​à-​vis Maximum Security Systems, do you? Stay away!
P. S. Their address is 120 N. Topanga Canyon Blvd., Suite 111. Keep this info handy if you do business with them.

This company is a joke, just like their website
. Had one of their guys (Cary) come to my house. The guy was very pushy to sign me up right on the spot that alerted me. When I’ve checked them out it turned out to be a very small company which doesn’t even have a patrol service present in my area. They contract someone that has to be dispatched miles away, which is useless, since most robberies take minutes to complete. Later, they’ve tried to bill me for the repair work supposedly performed at the house which I didn’t authorize them to do. After a number of harassing emails from Cary, told him to stay away and I went with ADT instead. Very happy, as I see their security car pass by my house every few hours or so.