Payless ShoeSource

Lol you have to be kidding me…
So I came here looking for two pairs of footwear. One pair was so I could have running shoes, and the other I was looking for some simple flip flops.
I found both of these without trouble (and no help, I didn’t ask but when I see employees not doing much watching a customer trying to find something, generally you help them or ask if they need help). That’s what customer service is. I’ve worked retail for almost 8 years so I know what I’m talking about.
So here is where and why my one-​star comes in. First off, QUALITY-​wise, do NOT expect to be impressed or think, «Wow! This same exact pair is twice as much at that big department store I go to!!» Well there is a reason for that.
I found a pair of black Champion running shoes, and the right shoe was smaller than the left shoe. It wasn’t horrible but annoying enough to where I felt my right foot slightly tighter fitting in that shoe than the left.
Now moving on with the flip flops, this time I had the opposite problem. The left pair of the flip flop was too small, and my left heel was (barely) hanging off the edge of the flip flop where my right foot fit perfectly (and both the same sizes, and I’m a size 12). I’ve never had this issue at other shoe stores, I can’t speak for everyone, but I expect the same sized pair of shoes to fit the same on my feet like they have for the last 23 years of my life.
When I brought the size issue up to the short gay guy working behind the counter (I’m gay, so I’m being descriptive, not discriminatory in any way, obviously), he said over and over again that he sees «many people who come in here with a smaller foot than the other» and wasn’t being polite about it in any way and wasn’t holding back saying that it was MY feet that have the issue. I even used the measuring tool to make sure I wasn’t crazy and surely enough, I most certainly was NOT crazy. I kept trying to explain that this was not the case. Clearly not. I can’t have my left foot be bigger than my right foot, and then with another pair of shoes, my left foot is suddenly smaller and my right foot fits fine. It felt like such a fictional moment I thought I was about to see an animated Aladdin pop out from behind the sock stand, I swear.
My first thought was, wow, two pairs of shoes/​flip flops that are both slightly defective? The chances of that seem pretty slim, especially since I’ve been to Payless in the past (and shoes fit fine, just most brands you see there don’t last very long, brand-​name or not). At least this has been my experience over the years.
Anyway, I kept telling this guy that no, it’s not my feet, it’s your product and he kept telling me I had one foot bigger than the other. He couldn’t comprehend a simple fact, and without having the correct attitude of trying to make me happy, give me some sort of discount (which I did ask for), or even apologize, instead, he was plain rude and would barely make eye contact and continued to act like I was wrong and it didn’t make me feel that great. I wish I could remember his name. Whoever you are though, I’m not sure selling shoes or working retail is your strong suit. It takes the right person until they reach their breaking point. I’m pretty sure you’ve reached yours.
After this experience though, no thanks. I’ll pass on Payless.

This is a very small Payless so obviously that means a smaller inventory. I’ve been here twice. The first my wife and I were turned away before entering because they had 10 minutes before closing and the employee had already closed the register (well, there goes a sale). The second time the employees were somewhat busy with other customers, but never once approached us to see if we needed help with anything.
In all, we’ll just go to another location next time.

Awful customer service!!! Went in at 8:43pm on a week night to look for uniform shoes for my daughter. We walk in and go straight to the kids shoe section, a worker walks past the aisle and said, «we close in 10 minutes!». Obviously her watch was off by 7 minutes and she didn’t even bother to ask if we needed assistance. I told my daughter to put back on her shoes and we walked out. Didn’t want to spend a penny in that store. The next day we went to the one on Ventura and Desoto, they greeted us right away and were very helpful. We bought 2 pairs of uniform shoes in less than 15 minutes.

Smh… I don’t understand why its so hard to give just a little bit of customer service… just a tiny, itty, bitty amount will be a huge improvement for this location. I work retail, and even a greeting goes a long way. I’m always in here looking for work shoes, the flats are comfy and can prevent my feet from hurting after a long 8 hour shift standing.
Too bad there’s never anyone around to help me get shoes down… oh wait, there is but they just don’t want to help. I’ll once in awhile get the «did you need help?» question but its in that tone that says, «please say no, please say no!» Now let’s not forget all the times… literally everytime, you have to wait at the register for someone to ring you up and they’re off stocking shoes. I don’t want to yell out for help, I don’t want to hunt you down, take my money! Lol
Today was the kicker, today was the day I chose to write a review because I’m over it. I walked in and didn’t receive a greeting because the only 2 workings were putting away shoes in one of the aisles. Now I understand if its busy and I snuck passed you all ninja and sh*t but it wasn’t busy! There were a few people in the store but even they were on their own. They both saw me because they were in the aisle I needed and still… nothing. Not only were they in the aisle but blocking it so I had to walk allllllllll the way around to get to my size. That was a bad idea because they had trash, boxes, and carts blocking my way so I had to squeeze pass… fire hazard? So now I’m in my aisle… still no greeting, not even the monotone «can I help you». Whatever, I’m capable of finding my own shoes, of course until they’re overstocked on top. Daaaaaaaaamnit! So the girl has walked passed me about 3 times already at this point not even acknowledging me. Finally, I see my shoe on top and she starts to walk pass me again, as I’m about to ask her for help she gives me this really half ass smirk like «don’t even think about it» and right on by she goes… not a word… not a second thought… nothing.
So here I am, at home, shoeless and annoyed. I’m done with this location. Only one star for shoe selection, –50 for service.

Bad service… Lazy workers
Leaves you unattended for ages. we found the shoe size that is supposedly not available, and yes we searched found the size ourselves.

I bought some Airwalks here for I think $ 15 or $ 20. They are pretty much imitation Chuck Taylors. Just cheaper. Very comfortable.
Not alot of selection for men here unfortunately. They are however a very cheap shoe store though so if you wanna save dough come here.
The people that worked here were pretty friendly. No problems.