Sprint Store By Wireless Lifestyle

They answered my call and were very helpful

I walked in and the staff was having a heated argument with a customer.
One of the employees was playing really, really loud music and it was a bit hard to hear the customer service rep.
I came in simply to buy a phone. I was somewhat aggresively told I could have a «free» tablet, and that I’d only have to pay $ 5 a month for service for the 2^nd year. I made it clear that I would take it only if it suited a particular purpose I had in mind. They said I could return it with a restocking fee which I assumed was reasonable.
Tried the tablet at home, didn’t work for the particular purpose I had in mind so I tried to return it. (it’s a «free» tablet so of course it’s on the low end and can’t do ANYTHING) Can you believe it, they were having an argument with another customer! They really didn’t want to take the tablet back and then to discourage me they said it was a «$ 79 restocking fee.» That’s bullshit, especially when the restocking fee for a much more expensive high-​end phone is $ 39.
I went to another Sprint store (a corporate store) and they said the restocking fee for this «free» tablet was $ 39, but unfortunately I couldn’t do the return at the other location because THIS particular Valley Village location is a franchise (owned by Wireless Lifestyle), not a corporate store.
I found out after the purchase that there was a one-​time activation fee of about $ 40 as well for this «free» tablet. Even after I asked «what’s the catch?» when they were pitching this tablet to me. They assured me it was ONLY the 1 year of service.
Bottom line, the «free» tablet that I have NO use for will cost me $ 40 + 1 year of service = $ 100 total, and they wanted to charge me $ 79 to return it. Considering I also just spent a few hundred dollars buying a brand new high-​end phone and accesories from them, I’m pretty horrified they treated me this crappily with regards to this «free» tablet. Complete BS that the restocking fee for this piece of garbage was $ 79. Honestly I would’ve returned it for the $ 39 stocking fee, but at $ 79, I might as well keep this slow, low-​tech piece of garbage.
No wonder they get into arguments with customers – they aren’t upfront about stuff and they’d rather make a quick buck on selling crap than have repeat business. I didn’t feel like arguing with them, so instead I am just writing a Unilocal review. Do yourself a favor and go to another Sprint store, not this shady location. I will NEVER come back to this location.

This place is a big disappointment.
Jovan helped me switch from my old provider. He was super nice and personable which is all a part of his scheme and trickery. He tells me that I get a free tablet for signing up today and that he just likes to help people out and let them know when they can get something for free. I don’t want the tablet because I already have an iPad but he says I can give it away as a gift so I’m in. He sets up the service and tells me I have 30 days if I want to cancel and I’ll just have to pay $ 35 restocking fee.
The tablet had to be ordered so when I go to pick it up the catch is revealed. The Internet for the tablet is free for 1 year after that I have to pay for 1 years worth of Internet or the full price of the tablet. Jovan conveniently skipped over these conditions. The tablet is not free.
I felt scammed and I decided to switch back to t Mobil because sprints service is terrible. I try to return the devices at another sprint store who tell me it’s 28 days not 30 (again, Jovan is a conniving con-​artist, not a salesperson) but it has to be taken to the original store.
At the original store Chris and his minion tell me I only had 14 days. I tell them jovan told me 30 and the other sprint said 28. They magically find a provision that allows returns within 28 days. There is a restocking fee of $ 75 for the «free» tablet in addition to the phone. Wow thanks for leaving that out jovan! At this point I’m pissed and ready to go. They make the return and I leave but minion says he needs the iPhone box. I tell minion that the box I have is for my T-​Mobile iPhone not the sprint phone. Chris tells me to give him the box or he will reinstate my service and cancel my phone return. I tell him he can’t do that. Obviously that’s illegal. He then says he’s going to charge me $ 50 for the box. Again that’s illegal because you already accepted my return and I have a receipt but I know I’m just going to throw the box away so I let Chris have it even tho the serial number on the box does not match the phone.
These people are deceitful and fraudulent. Stay away from the sprint store and especially jovan, Chris, and his freckle faced minion.

Don’t bother wasting your time here. Customer service is terrible. I’ve been here several times and it’s always the same. I’ll gladly make the drive elsewhere to avoid this location

These guys are legit the best. They were all hands on deck assisting me with my problem and getting a new phone. Seriously, they were AWESOME. We even had a joke telling session while I was waiting. ¹⁰⁄₁₀. Excellent service. Will be back again for all of my phone needs.

So–
Yesterday I went into this Sprint store at Valley Village in North Hollywood, Ca. It is not my usual location, but I popped in. I was helped by MICKEY WALLACE… HE WAS AMAZING!
I upgraded to the iPhone 6s plus and he was extremely thorough with the plans, discounts etc.
I would send anyone and everyone over to him. He was so patient in asnwering all of my questions and even sold me other products. Keep your eye on him, he’s a star!
I just wanted to take the time to brag about this store on Laurel Canyon, the staff, and of course MICKEY.
Thanks again.
Natalie

Love this place, my new go to phone service spot. David, Mickey and Chris really helped me out over here. They’ll go the extra mile to help resolve an issue. Very friendly staff and worth the wait even when they get a little busy.

Just went in today to see if I was eligible to upgrade my IPhone 6 to the 6s plus, and knowing I could, Mickey Wallace the sales associate who helped me and my girlfriend was amazingly helpful. Aside his great customer service in taking care of everything, his attitude along with his co-​workers, was a A+. Very funny guy. His Store Manager Erick was also very helpful in other advice me and my gf needed about her phone. Now I just need to wait for my new phone to arrive.

I went in today to get the new iPhone 6s in rose gold
To my surprise they had it! I was extremely excited to get my new phone and the gentleman brings it out to me. Sits me down explains the upgrade process and then says «but if you want to buy the new phone today you need to buy one of the bundles» the «bundles» we’re speakers, ugly looking cases, and some cheap screen protectors that were overpriced. I asked if I could purchase the phone without the bundle and he gave me a smirk and said no bundle. No phone and then took the phone back like I was little kid getting my toy taken away for not eating my veggies. Then tells me that no one will sell me the iPhone without buying the bundle. I went down the street to the one on Ventura. Got the phone, no bundle, no extras, awesome service. Stay away from this location they are not interested in helping you. Just making another sale.

This is a great store with an amazing staff! Thank you to David, Diane, Mickey, Chris and the red of the crew!

Finally a sprint store that has the nicest most helpful employees!!! I always come to this location when I have an issue or just need to stock up on accessories. Diana is such a sweetheart. Always has a smile on her face and I over hear her addressing customers kindly and courteously even if they walk in feeling frustrated or overwhelmed. Many of the other sprint stores I have gone to especially corporate locations are a miserable experience. Eric, Mickey and Chris were extremely helpful in addressing some issues on my bill and helping me understand how my new iPhone 6 plus works. Even when some of my issues have nothing to do with this store they go the extra mile to sort things out for me.

We came in to this store by chance yesterday. We usually go to one closer to our home in Reseda. This turned out to be a good decision. Erick and Christian were the most knowledgeable and helpful customer service reps I’d ever worked with. They were able to set up my wife and stepson on updated phones without any issues.
We came back today and we’re helped by Diana and were able to perform a transfer of contacts to my stepson’s phone and reactivate my mother-in-law’s phone. She was very helpful and courteous. We had two great experiences and will definitely be coming back to this store for future inquiries.

Worst service I have ever dealt with in my life. The «technician» working in the Repair Center was much more interested in social media/​texting on his phone than my needs. This guy has no sense of time and he really likes to waste a lot of it. He spent 80% of his time texting with earphones plugged in and only 20% of his time accomplishing his tasks. I was really disappointed after my experience here, and this is the third time I have dealt with his mediocre service. All of my videos were also deleted in the reset process. Never entering this store again. I made a Unilocal account just for this review.

Please stay away from this store. I went in with a broken phone and had to wait over a half hour just for someone to greet me. Then I was told to walk to the back to the phone repair. It would have been nice if someone told me that while I was waiting. The phone repair man told me the ribbon cable broke in my phone. I had to replace it. I was introduced to Christian, who was in training. He told me I could lease an iphone 6 for five dollars a month and change to a $ 50 unlimited plan. I asked him if he was certain this was correct before I signed anything because I made it known over and over I did not want to pay more monthly. I also made it known that I did not want an iphone 6 but would only get it if it would lower my monthly charge. I also was told I should get phone insurance for $ 13, which I took since there was a significant drop in my monthly phone bill. After about an hour of clarifying and speaking to the manager Erick, who verified it was legit, I signed and took home my new iphone 6. At one point a man came in and interrupted Erick, the manager, and said, «IS THIS A REAL STORE?» Erick said yes and the man said, I just want to make sure and he left. I said, that was a strange question and Erick said he didn’t know why the man asked that. (I should have taken that as a sign)
Then, the first bill came and it was for an amount way over what I was told. I was quoted at 76.95 and it was for over one hundred. I noticed the $ 5 loyalty credit was not there. I was being charged $ 20. I called the store but no one answered and I was unable to leave a message because the inbox was full. So, then I called Sprint directly. My bill was adjusted by Sprint and I was told I would not have this issue again. The next bill came, same problem. I called the store and no one answered and I was not able to leave a message again. I called Sprint and was told I had to go to the store and have the manager file a dispute. I went to the store and told Erick what was occurring. He looked at the lease and had no recollection of the $ 5 loyalty credit. I then noticed there were several different addresses on the lease statements and the statements were not the same ones I had seen. He said the computer just pulls addresses, another red flag. Erick gave me his personal cellphone after I told him no one picks up. He said he never checks that line. I called and texted over several days to find out what was the outcome of the dispute and never received an answer. Today I called Sprint again and they called, no answer, big surprise. So, in the end, do yourself a favor and avoid this place. They promise you multiple discounts (they even had me fill out two forms for a credit union discount and that never happened and when I inquired about it, Erick, the manager, said, well, there is no reason to check if only one discount is allowed) and those discounts are not valid. Now, I am stuck with an iphone 6 and a higher monthly charge.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I can’t say enough nice things about this place after my experience here yesterday.
I was in with a friend from Russia who had just arrived, and was looking to figure out a way to get a SIM card into his phone and arrange for local service for a couple of weeks. As it turned out, the project was more complicated than anyone anticipated. However, Nick Andalon helped us with unfailing enthusiasm, good humor, and more than a little bit of creativity.
By the time we we were done, Maxim was all hooked up, and this shop had gone out of its way to make a customer happy. It was so un-​Los Angeles that I thought I was back in Salt Lake City. Kudos to to all of you.

came in for an upgrade. Mickey Wallace was the sales associate who attended me. ask for him.
goes through all the details. explains everything and has a very affable manner about him. he made the whole process. painless.
this is your store San Fernando Valley.

Came to grab a new iphone upgrade. Waited for my turn. Had all my research done already so only mild wait to get the deal I wanted. They didn’t explain to me that I shouldn’t have chosen to set phone up as new nor offered the tip to back up my old iphone first so I did have some post «whoops» growing pains but perhaps since I knew everything else they just assumed I was an iphone whiz. lol.
The staff was pleasant even though i was there past closing time to finish up.

Terrible customer service. These guys are not trained correctly. Don’t expect them to fix your issues. If I were you I would just change to another carrier in general. Sprint does not care about their customers let alone put the first.

I had gotten an upgrade and needed some help getting everything set up. They told me a solution that the call center had not told me. So while yes, there can be a wait (as some indicated), I think the customer service was friendly and on point.

This store is the definition of bad customer service. Within one week, my boyfriend and I have been into this store three times to try to get his phone repaired. Every time we went in, we had to wait minimum thirty minutes to get someone to acknowledge our presence. Our phone was supposed to shipped to this store within a week. Each time they said «looked» for it in the back, they it wasn’t or that sometimes «the FedEx guy doesn’t ship things on time and keeps it» or they couldn’t find it in the system. Just to verify what they were saying, we called the corporate office and we were informed that it was shipped in 2 days expedited and it’s in the store because it was logged in their computer system. Are you serious!!! At the end of this horrible experience, we got his phone after four visits and we cancelled our contract with sprint and now are going to verizon.
Never again will we go back to Sprint nor will we return to this store.