Bridal Center

Worst Place EVER! I ordered two dresses, one for my daughter (mini quinceañera), one for myself. We were suppose to have our first fitting on May 31^st, when I arrived, they told me they didn’t have my daughters dress ready because they had given her wrong color material. Also, they didn’t have my dress, they would have it «ready» in July… party was in June? Asked for my money back and they tried to switch me so much to a more expensive dress, I had to come back the next afternoon to get my money back because she didn’t have any money at the register? Fine… The day of the party, I changed my little into her dress, 15 minutes after she started crying like crazy, she wanted to take off her dress, I just thought she was hot plus we were running late. Around 10am before church, she was still fuzzy so her dad picked her up and «BOOM» needle right into his finger. She started checking her dress and found 3 needles! 3 needles on a 2yr olds dress! No wonder my poor baby was crying she had pinches all over. When we took the needles out the front part of the dress fell apart… but wait that’s not it. all the sequins that are suppose to be sewed on were glued on. by church time half of them had fallen. When we took the dress back, the main lady that runs the place responded with this «well, we gave her a discount on the dress» ??? Really, you can give me the dress for $ 5. the point here is the damage and pain my 2 year old daughter went through. NEVER AGAIN!!! This place sucks!!!

Brides be careful of this place! If I could give negative stars I would. I ordered my wedding dress from them August 2014 for my wedding March 2015. One day prior to my fitting I called to see what time they would like me there, I was told my dress was not there and they did not know where it was. After calling daily to see where my dress was, I got the excuse that it was on a container at the docks and due to the strike they could not get it. Well two weeks before my wedding they call me and say it is still in China, it never shipped. How could they do this to a bride. They did not care and had no sympathy, that is why they had no issue with giving me my money back and sending me on my way. Now it is two weeks before my wedding and I have no dress, I had to go to another bridal store and pay way more for a dress off the rack and pay even more for alterations. I was in tears cause the dress I had chosen for my wedding was not the dress I was getting married in. PLEASE do not shop at this place! They do not care about the customer!!!

Large store, Tons of dresses. Me: wow daughter, we will surely find you a prom dress here! Daughter: I hope so, mom, it looks like they have a ton to pick from.
Me: (to sales worker) Can you help us? We are looking for a prom dress. She wants something sort of low cut in the back. Worker: we don’t have anything like that.

If you can add no stars I would. Seriously this place is ridiculous. I don’t know how it’s still in business. My cousin got her dress here and the little girls dresses for her quince. Well my daughter got measurements taken in June 2013. Her fitting was December 18. When I arrive at the shop she asked me the name of my cousin as she was looking through her paperwork she’s what’s your daughters name. Well at the end she didn’t find no paper work but also informed me that she didn’t have the kids dresses. Told me she would get them in a week and she would call me. A week went by and no call so I decide to call and once again she told me that there was no dress and it will take a couple weeks because of the holidays. Finally she gave me date and when I called to make sure it was there she said it didn’t show up so gave me a new date. Well I got no call or anything to make sure the dress was there, so then I called and the lady was sure she would receive it that night and I should come in the next day. I finally went to the shop and guess what no dress! Again. Now were about a week of the event and she told me to comeback on Tuesday she was gonna call the company to see what was going on why didn’t she call before these people look stupid and just want your money. No apology no nothing. Seriously fine somewhere else to fine a dress. Waste of time and gas

I really don’t understand the previous bad reviews. May be, we are just very lucky with my daughter’s formal dress which needed to be altered. The lady who helped us was very professional.
We visited Downtown San Fernando where all formal and wedding dress shops are located. We hit few other stores before we got to «Bridal Center.» I noticed right away that they have more selections and displays than others. The dress which my daughter picked was on sale for $ 35.00 which looked like normally in the $ 250 to $ 400 price range. I had to ask the reason for such a deep discount. The lady who helped us told me that the owner decides all the discounts, so she really doesn’t know, but it was not second hand item and was a brand new dress.
The dress needed an alteration on chest area which took one week. We also ordered a matching colored school which they had to order from the warehouse. Everything was ready by the promised date at the above satisfactory level.
I recommend this store not just for wedding, but for formal dress shopping.

1 star for an OK job for my son’s suit!
but please people do not shop here! I made a deposit for my son’s suit which had to be altered, and a flower girl dress which was not in stock.
i looked through the catalog and saw what colors the flower girl dress comes with, it didn’t say black, BUT i asked the lady (I forgot her name) if they can make it in black (coz my wedding theme was black and white) and she said YES! but i had to wait 1 week, Ok no problem since it was a special order and there are things that had to be done to my son’s suit anyways.
a week after, I called her at 11 am (2 hours before i pick up) to confirm if the suit and dress are ready, she said the suit is, but the dress still has to be picked up from their supplier, so i said ok and asked her to call me back because the flower girl wants to try it on that same day, after 2 hours there were no phone calls made, so i called her, and guess what??? they couldn’t make it in black! and the lady was not apologetic at all, no acknowledgement of wrong doing, She even said the book doesn’t say black, ah hello that’s why i asked right!?!
i was really upset, not hearing any sorry from her! very unprofessional!
i told her i am just going to pick up the suit, and that i would like the refund for the dress, when i got there the suit wasn’t ready, there we’re pieces that was missing, the shirt was not available, they had the wrong size for the vest,
clearly she wasn’t paying attention to what i was saying when we made our first trip there! Big mistake! this place is a joke!

This place doesn’t deserve any stars. I’d give a negative star if it was an option. First of all, they messed up the pick up date on my bridesmaid’s and reception dresses. They said to pick up date was Sept. 3 but wrote Sept 13 instead. My bridesmaid was so angry because this place was quite a drive from her place and we had to go back another day. Secondly, on my wedding reception, the zipper on my reception dress broke, even before I could actually use it. I was so disappointed that I didn’t have a reception dress. My wedding was not as I planned it to be, all because of how poor the quality of this dress was. Not that I saved any money coming here. The dress was $ 80 +tax. I wasted money, time, gas and I had the worst customer service I’ve ever had and I mean ever. They didn’t want to give me a refund. I had no use of this dress anymore but they didn’t care how they ruined my perfectly planned wedding. And to make it worse, since they wouldn’t give me a refund, they offered to just fixed it. Said it will only take 40 minutes. I waited 2 hours!!! I will never ever ever ever come back to this place nor refer anyone to buy from this store. The worst experience ever. Imagine if that was my wedding gown OMG! I’m so glad I didn’t buy it here. WTF was I thinking buying crap from this place?!