California Shoe Service

I brought a brand-​new pair of my firefighting boots to get their initial shine. These boots have never even been worn. When I picked up the boots the leather had a rip in it that they tried to glue back. One day later the black is peeling off like they sprayed it with black spray paint. I was so disappointed. As firefighters we have to maintain a good overall look. That includes shiny boots for inspections. I now had to spend $ 300 on new boots and have them repolished the right way.

It’s more like a 3.5 — the prices are great but the guy is kind of pushy and I wouldn’t say he’s great at listening to the customer. He did a good job (I needed new little heel plug things) –I went to a shop out in topanga and they told me $ 35, paid $ 10 here. He speaks very little English and I don’t think it’s cash only, fyi.

Do NOT come here! On top of them being the rudest people in the SFV, they will ruin your shoes. Every time I come in it’s like I’m asking them to do me a favor. It’s either a no I can’t help you or a yeah sure. Not creative at all. Today I picked up a pair of shoes that only needed a replacing of the heel tips… I gave them soft pink strappy heels with a tan heel tip and they gave me BROWN heels… BROWN! I asked them why and they tried telling me that the shoes were not pink; so now I’m the liar. He said all they did was replace the heel tips. The pair before these, suede pink heels… Again just the tips and they apparently decided to «clean» the suede by scrubbing it with a brush I imagine and my shoes looked like different shoes. The suede had been stripped. LESSON LEARNED! Will never come back here! If I could give a zero I would.

The two men there were unfriendly. One of them walked away and sent an older man when I could not explain in Spanish that I wanted my purse handle fixed/​sewn. Then I was told my leather purse was not leather (it’s leather and have had over 15 years). I honestly felt they did not want my business (nothing to do with language or friendliness), I would have left purse if he was sincere and eager to fix.

This Dude Is a Jerk ever time I Come Here he’s so Dam RUDE and Never Dose what I Ask Never Again.

Brought a pair of Danner Boots in for polishing. Spit shine service for a good price compared to places that I usually go to that just do a standard shine. Owner was friendly. Thank you!

These guys are crooks. They estimated a simple shoe repair of changing the head and replacing the zipper for $ 25. Went elsewhere and paid only $ 10!

Very nice people, prices are very good. And they make keys of you need. I wish there was more small shops that do good work like this

I called to get a rough estimate to have new heels on my penny loafers and to see if they would be ready in 24 hours. The guy on the phone had no idea what penny loafers were. What’s next confusion over what a foot is? When I asked for their average turn around he sighed and twice put me on hold when he said «well let me go check». Then I overheard someone in the background say not over the phone blah. blah…blah… So I promptly hung up.
Honestly if that’s the impression they give on the phone I don’t want to find out what it’s like to give them my business. Life is too short to complicate it with bad service over shoes out of all things.

I just called this store, and a Spanish-​speaking man answered. I asked, «Is this California Shoe Service?» To which the man replied, «No speak English?» I said no, and he hung up on me. Sorry, I thought this was still America.

The breakdown:
— $ 10 to replace tips on stiletto heels.
— $ 12 to replace any broken straps on shoes
— Must make a partial deposit on all orders; debit card is a $ 1 charge
I was satisfied with the work done on my shoes. A gray haired, older man with mustache who appears to be the only one who speaks English tried to upsell me on replacing the soles on boots I’d barely worn for $ 26. When I asked him why I needed the soles to be redone, he couldn’t answer, only saying they’re «thin.» When I told him they’d barely been worn, he smiled and said some things to the shoe repair guy in Spanish. Shady.
The guy who repairs the shoes speaks only Spanish, but is reasonable if you can communicate with him. He wears an apron, glasses and is bearded. Good guy.
The guy who appears to handle the cash and places the orders (gray haired, older man with mustache) asks a lot of questions, e.g. what I do for a living, where I’m from, how pretty my name is, etc. Just STFU and take my order for the shoes, instead of upselling and making small talk.
I was hopeful about this place because I’d seen their work from the person who referred me, as well as the Unilocal reviews. I wasn’t prepared for the upselling — which is a disappointment. The older guy just brings an element of shadiness to the table I can’t stand. Other than that, if you can be firm with what you want and avoid the upselling part, you’re fine. There is limited parking out front, but it’s not metered, luckily.

They fixed my Italian boots, polished them, and made them look as good as new. Prices were very fair & affordable ;o)

I took my Frye’s here because the shop is a few doors down from the Gourmet Tamale Factory. It’s a small place but clean and orderly. The fellow in back didn’t speak much english but no problemo, he got someone who did. The soles of one of my boots was detached so I needed that fixed. He recommended that I also get my heels fixed which, frankly, they did need and it wasn’t that much more so I went with it. The boots were ready a few days later and Oh… My…God. The soles were replaced with a better sole than they had new, the heel had rubber, which meant my boots were no longer going to slip all over the place, AND they took my faded boots and touched the color up a bit so my boots are now actually BETTER than new (because they’re broken in). It’s that kind of service above-​and-​beyond the average that gets a business five stars.