Greyhound Bus Lines

Would put 0 stars if I could. The fat bald man at the ticket counter is a sh*tty employee. Excuse my french.
I had bought my ticket A WEEK before my return bus. I arrived 10 minutes before my bus was supposed to arrive and pretty much had my bag checked and everything ready by the bus arrived (it was a bit late.) The bald man at the counter, lets call him Baldie, proceeds to rudely tell me that I was supposed to be there AN HOUR before bus arrival and apparently had informed me online after I bought my ticket??? NOPE there was no such notice online nor on my ticket or anywhere in the station. (I see another reviewer saying she/​he was told they were to be there 30 mins before bus arrival. Again, it doesn’t say that online/​anywhere and the times aren’t even the same.) I firmly believe that if you have your ticket, have your bag checked, have a boarding number, that it doesn’t matter what time you arrive as long as you are not holding up the rest of the passenger. Which I did not do.
Baldie proceeds to tell me that I must GO TO THE BACK OF THE LINE to board the bus because I arrived late? I wasn’t late, I was on time. By this time, I realized this guy must have a very miserable life and just wants a power trip and bully customers to feel better about himself. When the bus arrives a few minutes late, I end up NOT GETTING A SEAT. By the time it’s my turn to board, there were only 3 empty seats… That some lady was saving. Three EMPTY seats for people who were NOT EVEN AT THE STATION! She was on the phone yelling at someone that «they’re going to take your seat!» I didn’t feel like getting into an argument with her so I just said screw it, I’ll ask my boyfriend to come get me because I DO NOT want to deal with Baldie nor that lady.
My ticket which was bought a week in advance said I was BOARDER #1. Which means I’m supposed to BOARD FIRST onto my bus. This is how it went back in Bakersfield Greyhound (EVERYONE WAS SUPER NICE THERE!) and I was #2 and went on second. I arrived 15 minutes before bus arrival. NO ONE bullied me there.
I will NEVER use this greyhound station EVER again. Horrible service, power-​tripping staff member, and overall bad experience. I hardly Unilocal but I just needed to warn others about this horrible experience. San Fernando Greyhound is UNRELIABLE!

No stars ! Must have at least one star but not by choice. Horrible service and lack of effort from Richard /​representative for greyhound station at San Fernando California. This employee needs to be retrained ASAP.

The manager Monica is fabulous. The San Fernando to L.A. bus was delayed by 90 minutes and we panicked thinking we would miss our connection from L.A. to Indio. she made sure we had re printed tickets with the new information and called ahead to L.A. to let Jose know we needed to be on the the earliest bus to Indio. Originally scheduled to get into Indio at 5 p.m. but after the delay could be 10:30 p.m. Hopefully the L.A. bus will wait a bit for all of us so we can get in closer to 5!!!

It is an adequate facility. The bathroom needs to be maintained. There is no toilet paper. Security is alright. I use this transportation regularly but needs regular maintenance.

We had the pick up at 6:15. My friend and I were here since 5:30.it’s 9:14 right now and the bus never arrive. this is ridiculous I would never make an appointment at this location again

User beware. Don’t do will call. You have to pick up tickets before you leave and if the station is closed, to bad. No self service kiosk.

Had decent experience with the package/​freight service. Received large shipment from afar. Delivery time from the MidWest to SFV was only a couple of days. The package arrived in good condition and the folks at the station were business-​like and effecient.

Horrible. rather walk.

Richard front desk is a effin prick who evidently hates his life and will make your stressful move even worse. STAY AWAY!!! The reviews «bald Hispanic» speak for themselves. Do not use this location!

Greyhound lost a customer permanently. It all started with a call that took 20 rings for the station attendant to pick up. I asked about parking and they basically said «No overnight parking». I asked if there was a place to put my car and there wasn’t. So, I have to risk getting a ticket or pay more money for a taxi than a greyhoudn ticket costs? Seems really stupid. I paid 42 $ for a ticket online and was not able to print it out. I went in with a confirmation number and ID and the 1 cashier in the entire building with no other people in it basically said I was out of luck and I pay 42 $ and not 60 $ because I pay online. Ok, I’m willing to pay 20 $ extra and he says «no. I can’t release the ticket either way». So then I ask for a refund, seeing that in the greyhound terms of service, you can ask for a refund if you are unable to print the ticket and are at the station. He still says no. Even when it says I can get a refund in the terms of service. So now i’m out 42 $, can’t get on the bus, and I can’t get a refund. The hispanic looking shaved headed man should probably not be working the counter if he’s going to lie to my face.

Much better than the North Hollywood bus stop. Lots of sitting area and restrooms are clean. Lots of parking spots for visitors or folks who come to drop off or pick up. It’s also very close to 5 and 405 freeways.

Limited Seating Area. Bathrooms are clean!
It’s a bus stop what else do you want? Red carpet? Free Snacks?
The area is okay. Bathrooms are protected by key access, tells you a lot about the neighborhood.
When you arrive you on your bus make sure you get someone to help you get your luggage off the bus. The driver doesn’t do it and if you wait they might drive away with your stuff. Or if there isn’t anyone then you can just open the trunk area and get it yourself.
Place is kind of hidden. You don’t see it immediately off the main street it’s a small stand alone building tucked back behind the 76 gas station and next to the New Asia Buffet.

The area looked ok. Just get there early and make sure to get on the bus first. If they run out of room your out of luck until the next bus.