24 Hour Fitness

I will give 0 stars if I can the worst customer service ever, very rude and absolutely no in the clients best interest! Today I brought my daughter to visit the gym for the first time she wanted to do the class first and do a tour. The front desk said if we wanted to do the class we have to pay $ 25 refundable if she wouldn’t like the class. Well at the end to my surprise she went you want to buy a membership if not I won’t refund the $ 25 back. This is the end for me even if I still have a year membership left I will never step a foot in this disrespectful place. And Her face was nasty too!!! Her name was Emily

This gym isn’t my favorite, but does the job. It’s convenient and open 24 hours. I’m not here to complain about my gym, but hope that these things change in 2016. If I could suggest a few, it would be to:
*Update and repair the machines. I often will try at least 2 – 3 treadmills before finding one that will start normally. Some of the buttons have been pushed just too hard. Seats are torn, labels are missing, these old beasts need updating.
*Extra Clean Up Needed from the staff and members. The gym is often dirty, members often don’t clean up after use and there is no signage to remind people, at least stock more cleaning fluid and paper towels to encourage it. The Women’s Locker Room is dirty, there is hair on the shower walls and the drains clog up. It’s so gross, I feel like a second shower after my shower.
I really hope that corporate sees what a prime location this is and invests in a little remodeling. It’s important to stay current and have the top machines, otherwise your clientele will find a better gym with competitive rates.

2÷16÷2016 will be my last day at this specific 24 Hour Fitness location after my membership expires. I enrolled here through the common Costco membership deal everyone had gotten years ago when valid, $ 300 for 2 years. But after their upgrade to a super sport, you really have to reconsider. You are not getting your money worth with the current condition of the gym. Malfunctioning cardio machines, Rusty facility and equipments, unsanitary restrooms and god awful associates.
Just last week I bought an energy supplement at the front with my credit card, the chubby associate with red hair swiped and dropped my card in front of me. I had to pick it up myself. Not a single apology from her and she had the audacity to act aloof and walked away. Although irrelevant to my workout, this can not be ignored. So much for a super sport gym.
Bottomline, I will not be renewing. Also avoid their black hat selling techniques. «BUY RIGHT NOW TODAY ONLY AND THIS DEAL IS BLAHBLAHBLAH NOT VALID AFTER YOU WALK OUT THE DOOR»… BS. I guarantee if you walk in the next day, you will be told and offered the same product.

So what’s the point of offering a free pass if they jump straight to selling you a membership?! They were so eager to sell my friend and I one of their deals after giving us a tour of the gym. Yes we’ll save money but that wasn’t even a major concern for us. I would honestly pay the price whether or not they gave us discounts because the location is convinient.
We signed up so we could get a feel for the place but, after the pushy sales experience, it was actually quite off putting and it discouraged us from even using our free pass which ended up having to be rescheduled for the next day probably because we kept saying that we didn’t want to purchase a plan yet. The guy seemed a bit irritated as if we just wanted free days to the gym. That’s really no benefit to us if we only go to the gym 3 times. This location smells weird and everything looks old anyways.

This is not a review of the gym, which is okay; it’s a review of one of their personal trainers — Sam Berenson (Sammy B). I started working out with him at the beginning of December having been relatively sedentary all year. It’s my first time to have a personal trainer and I must say it’s a wonderful experience so far. Sammy really knows his stuff — he’s kind and very encouraging, and he works within my abilities — I had surgery on both my knees in the past and they can be pretty painful at times, yet he has me doing squats which I thought I’d never be able to do again. We didn’t do it on day one, I was really nervous of hurting myself, so he worked with me on the TRX until I was strong enough to do squats on my own and my knees have never felt better!
Sammy stays focused on my workout throughout the entire session, including during cardio (he pushes me to make it as challenging as I can) and at the end of every session he stretches out my legs for 5 minutes. After only one month I feel strong and healthy and even lost some weight — and Sammy seems to be as excited about it as I am!
Just a wonderful guy, highly recommend him if you are looking for a personal trainer to kick start your year.

Love this gym. Unlike some of the other ones that lack the gym equipment, or towels this one sure doesn’t. Also nice to know when it says 24 hours it means what it says. I can come here and do a 30 min run on the treadmill before bed. This gym is my spot.

Really really crappy customer service at this place. Did not feel even slightly valued or inclined to do business with this gym. I’ll go somewhere else, thanks.

This is an OK gym if you’ve set your bar pretty low. As long as you’re comparing this to other 24 Hour Fitness gyms (which tend to be poorly ran and dirty), it’s about on average with what you’d expect. On the bright side, it’s open late. It’s a rather big gym, and has a decent amount of equipment. It has a floor dedicated to cardio, and another dedicated for strength. The problem is, a lot of the equipment is old, poorly maintained, never re-​racked, and absolutely filthy. And beyond the gym (for instance, the bathroom) — don’t even think about wandering off into these uncharted lands, they’re even worse. I have to question whether they have any upkeep/​cleaning staff at all sometimes.

Recently moved up to the Bay from overseas, but before that I’d been a longtime Super Sport member in Newport Beach — a beautiful location, I might add, one held to a much higher standard than this location on Van Ness. I came in about two months ago with a free trial pass that, unbeknownst to me, was only valid for the week after I had received it. I found this out after the front desk worker «Ivan» ripped it up in front of my face. He was inappropriately condescending. Another desk worker apologized, informing us that Ivan is from the east coast (as if that’s an excuse?!)… My boyfriend called Ivan out on his attitude and complained to his manager.
My boyfriend proceeded to enroll as a member, while I refused even after Ivan’s half-​hearted apology (the gym is dreary anyway — should be a Sport). Fast forward to today, my boyfriend and his brother were treated poorly AGAIN by this guy regarding my boyfriend’s brother’s brother’s guest pass. He insinuated that they weaseled their way into getting one, asking the name of whom they received it from and said «is this your real phone number? If I call you in a month, will you answer?». Meanwhile all these weeks my boyfriend, an extremely positive and outgoing guy, has been getting bad looks from this loser whenever he sees him at the gym. RELIEVED to say the least that I didn’t re-​register to 24, seeing as removing a hostile staff member CLEARLY isn’t a priority. I look forward to taking my complaint to corporate!

Buyer Beware! This place, along with all of the downtown locations, just arbitrarily changed their status from an ‘Active’ 24 Hour Fitness location up TWO TIERS to a ‘Super Sport’ location. Just because they knew they could get away with it. With zero change in the amenities. The amenities and facilities are what are supposed to constitute the differences in club labeling, and therefore pricing. I went to an actual Super Sport location in Nevada and it was amazing. Basketball courts, swimming pool, racquetball, clean and pristine locker rooms and the highest quality workout equipment in great working order. That is not the case in this or the downtown SF locations. At all. The facilities you use are still right on par with their low end Active workout locations and the price should reflect that.
I called to ask what changes had been made to justify the Super Sport reclassification and the desk person told me it was a corporate decision because the clubs had the traffic to justify it without making any changes to what is being offered to their members. Wow. That’s just shady. Horrible business. I’m so done with this terrible corporation.

my first time here.
been wanting to check this place out since my friends work out here but the location is just not that convenient for me.
anyway, glad to see that you have to go up flights of stairs to get to the front desk. love me some stair workout.
the set up is a bit confusing. it has a lot of cardio machines which is good but the weights were just oddly placed I think.
could use more space around free weights… seems like people are bumping to each other.
it is 24hr so I cant expect much.

Here is a petition link for unfair annual fee increases.

This one-​star review is solely a result of the asshole working at the reception today who was wearing the NY Giant’s shirt.
There is a big sign on the staircase advertising that they play Direct TV’s Sunday Ticket. Great! I love coming in on Sundays to crush my workouts and fantasy football at the same time. Only problem is the staff’s utter laziness and disrespect for the simple demands from its customers.
I walked towards the above employee and was met with crossed arms and a complete unwillingness to help. He just stared at me with a blank face as I approached him. When I asked him if he could change one of the channels above the treadmills to a football game, he looked to his left and right to see how busy they were (they were NOT busy; in fact, there were about 4 employees talking amongst each other), stared at me again, and said, «Yeah, in a minute.» I first stood back to wait for him to take a step out of the reception. Nothing. Guess it would be a long minute because he went to the back and sat in front of a computer. I went back to go on a run. No channels changed. There were two TVs in front of my with Infomercials and no one watching. About an hour later, I finished my workout and saw the guy was still sitting at the computer at the same place.
Maybe you should fire him.

Been coming here for awhile and it’s a pretty decent gym. I honestly had no idea this was a super sport because it’s always allowed me (a person who only has an active account) in. Nice bonus!
It’s a pretty big gym with an adequate amount of free weights and about 5 spots where you can squat at, so I never have a problem with having to wait for people to finish.
Unlike pretty much every other 24 hour fitness I’ve been to the machines are well maintained (maybe because super sport though).
This place does have a smoothie bar but if you’re actually wanting to be healthy I’d be wary about the sugar amounts in the drinks and would just stick with the quest bars.
The workers are nice, keep in mind this is a corporate gym so meeting quota is more important than honest critique.
Out of all the gyms I’ve been to the people here are THE WORST at putting their shit away.
Overall this is a pretty nice gym, $ 100-​$ 120 for the space and equipment options aren’t bad. Personally at that price I’d rather go to a smaller business gym.

More things broken more frequently, a few of the staff members have no inkling of what being friendly is, and there are almost always at least 2+ legit creepers at any given time of the day.
The location is now, as already stated by others, a «super sport» even though there is no basketball court, pool, or additional equipment significant enough to warrant reclassification. So yeah, corporate greed is the sole impetus.
Also, to the male members here who like to approach women: Most of you are alright and seem to be normal men who are at minimum respectful. Keep on keepin on; a nice girl will respond one day, I’m sure.
For the rest (persistent, overly talkative, disrespectful, or in any other way unsavory), please go away. Learn to read subtle cues. If we keep our earbuds in as you talk at us, cut the conversations short, take absolutely no interest in your wellbeing/​ask you how you’re doing, avoid eye contact, or walk away at your attempts to converse, etc., that’s your cue to bug off. Especially if this happens all 50 million times you try to engage us. There are several regulars who just do not seem to understand any of this, man. Basic social skills. Fuck. /​diatribe

Too bad I have to give a start to leave a comment, because this place has the worse customer service ever!!!
Good luck for the ones who have a problem on your account, like being charged for things you already cancelled. You need to ask the club manager to get that done and guess what? He never answers your emails or calls you back when you leave a message. Seems like they try to make you give up on getting your refund back, what is just ridiculous!
Besides that, the equipments are old and the gym stinks! AC never works, and there’s always a problem in the ladies locker room!
I really don’t know how this place was upgraded to «super club» or anything like that!

This gym in one word is «gross». I am not sure how often they clean, but it is always nasty.
Many of the treadmills are often broken.
There are no hair dryers in the locker rooms.
Staff have no idea about customer service, very rude.
You have to climbed the stairs to 3^rd floor, which is fine for many of us. But i have seen senior citizens struggling on the stairs.
I have nothing good to say about this place.

This location is my favorite of 24s in the city with its not so claustrophobic space and enough racks for squats and bench press. It’s not as crowded as other locations, and the wait for anything is not that long.
Average wait time for:
–Squats: 5−7mins, if you are nice
–Bench: 0−5mins
–Deadlift: 0mins, a lot of bumper plates downstairs
–OH: 5−10mins
–Anything cardio: 0−3mins
–Water: 0 – 0.7mins
*And most importantly Bros *DON’T* let Bros:
1. Deadlift at the squat rack. Or just do anything that is not squats at the squat rack. Bros need the squat gains.
2. Curl at the bench. Chest gains needed here as well. There are other places to curl. Don’t let me give you the are you f**n kidding me face.
3. Leave the dumbbells and plates everywhere. Reracking is the key to a civilized society. Also it helps the next bro.
4. Lecture when they have no idea what they are talking about. Unless you are a personal trainer, we are not going to listen to you.
5. Talk to the girl who has earphones on. There is a reason why the girls are wearing them.
Anyways, of course, it’s not the best gym per se, but it is worth coming in. I don’t really use the shower, sauna and hot tub etcetera, so I am not going to unfairly complain about those.
Recommended? Yes, if you like your own space

Can I give a negative star?
Filthy equipment and dirty run down Locker rooms… I almost vomited I was nauseous.
Every other thing you need is either broken or empty. And to top it all off there doesn’t seem to be any management. Try asking for a manager and among 5 staff standing around they can’t give a name or they don’t want to because they know it’ll probably be bad news.
Lots of competition in the area so go elsewhere.

Pump, pump, sprint, sprint, go, go! Review, review, review… oh wait, that doesn’t go on at the gym.
Good and bad:
+1 San Francisco only has 24 Active locations as opposed to Super Sports. However, for an active, this location is quite large being built up, using multiple floors. There is also ample space if you want to lift or conduct your own HIIT circuit with bosus, med balls, kettleballs, and even TRX. For an Active, I was impressed. There are also ample cable machines. Plus, don’t forget your deadlift section!
–Cardi-​oooo: There are lots of machines. They even have this one jogging machine here that I have yet to see elsewhere (nice on the joints), and I’ve seen a variety of machines and brands. Otherwise your typical cardio. When you walk in, most of this floor is for the cardio machines.
–Weights: The entire upstairs is devoted to dem weights. Cables, machines, bars, and free weights! I hang out up there.
–1 Classes: OH MY. What a mess! From cancelled classes to the ruined Group Exercise room floor from the leak, this is a freakin mess. Half the room is closed off and you now need passes for every class — a system which they have not yet created a procedure for. Everytime, passes are handed out differently and at different times.
–1 Locker Rooms: The leaks and flooding. Again, what a mess. The showers are closed off and the outlook on fixing them sounds quite dire. Also, the bathrooms have that usual yucky non-​Super Sport feel of oldness and lack of cleanliness. Also, two hand dryers are broken.
–1 Trainers: In the mere couple weeks thus far I’ve been working out at this gym, I’ve been bothered by trainers more than a few times. One suggested a class and one… I’m not even sure. Considering I have a seemingly unreadable face (or so I’ve been told) and headphones in, apparently this is not enough of a «leave me alone» signal. Gym time=my time. I’m a fellow certified individual so one would think that these people especially would understand the concept of training. #annoyed
So in summary, it ain’t shiny and new, but with the lot of space, it will do!*
*All Dr. Seuss rhymes fully intended