A Silvestri Co.

Yesterday I bought a Pizza Oven from Sandra Silvestri and found the experience more than fabulous. Sandra was extremely helpful and provided several tips on the cooking process including the cooking of a amazing Pork Roast. Thank you for all of your help. I am sure to be back in the Spring of 2016 to purchase a large Fountain.

Thank you Dina for the excellent service! What a great selection! So many beautiful fountains, and other decorative items!!! My mother had been going to A. Silvestri since the late 80’s! So glad my husband I went! We will be back, and I know my husband will be taking his clients there for all their garden/​patio/​decorative needs!!! Thanks again!

I purchased a very large three tier fountain, bench and pottery for our beautiful home from this establishment years ago spending well over $ 4,000 for everything. Just recently I toppled the fountain in an accident. I called the company to quote me a price and time frame with the knowledge that we needed it done ASAP since our home was going on the market. Dina said she would put a RUSH on the order and it would be 2 weeks. I agreed to their time frame and quote and asked them to begin work and provided my deposit. This all began on July 4^th. Have you heard the saying «Comedy of Errors»? Well we weren’t laughing the whole time right up to September 2, 2 months later! I sent a letter expressing my extreme disappointment (professionally written outlining the facts ONLY with NO personal attacks like the email I received from DIna. I will post my letter in a follow up Unilocal review) with a final payment adjusting for delays and missing items.
Below is a copy of the email I just received from Dina this morning. PS When Dina refers to her mother saying not «having the balls» to speak with her. She called after September 2 when my wife was taking me to the hospital with a severe case of walking pneumonia. As for returning her call I didn’t know it was her mother but just another incompetent employee. And after getting the email this morning and her mother being quoted using such vulgar language above, just confirms my overall thoughts of this FAMILY owned business. Guess the phrase «Fruit doesn’t Fall far from the tree». Applies here.
PS Dina, you can be assured we won’t be bringing our business here ever again !!
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(Email this AM from Dina)
Conan,
I received your letter. First off I would like to apologize for the disappointing experience you had with myself and our family business. We are about to celebrate our 60^th anniversary of being a local family statuary business. I personally have been selling fountains since I was nine years old. Your complaint letter was the first I have received. Luckily the only boss I have to answer to is my mother.
The email that you sent right after the 4 of July weekend was during our busiest time of year. I am now five months pregnant and have a two year old to keep track of. During that time, I was rounding off my first trimester, had several prenatal appointments, and my landlords mother died. This resulted in a quick, unexpected sale of my home, which left my husband and I scrambling for a new place to live. These are all «excuses» but were part of the reason that your order was overlooked on my part.
I rushed the order for two weeks and the factory did not meet my request. Normally during this time of year, it takes 6 – 8 weeks for an order to be made and then delivered withing 1 – 2 weeks after that. I was trying my best to accommodate you with the nearing sale of your home. As far as my mistake on ordering the wrong pieces, I based it on the picture that I saw and cross referenced with your original invoice which did not have a model number but only a model name (this fountain comes in 3 sizes). I used my quick judgment and experience to place the order — but I was wrong and made a mistake.
This was all an unfortunate chain of events which led to a «rush» order turning into a normal order time of 8 weeks. I also gave you a maximum discount on the pieces and did not charge you an additional «rush fee» of $ 100.
When our men arrived at your house with the wrong pieces the first time, we were told that your wife was verbally abusive to them. She was rude and had the expectation that we were going to repaint the entire fountain.
My mother has been calling you for the past month and you have given her the run around, telling her you would call her back. Instead of, as she said, «having the balls» to tell her how you felt… you decided to write a two page rant naming your own price.
We will accept your offer and acknowledge the type of people you and your wife are. Again, we are an old fashioned family business and your complaint could have been easily been handled with a simple phone call. Instead of being happy that you did not break a leg or kill yourself trying to tackle a large fountain by yourself or that you are fortunate enough to own a home to sell during this wonderful market, you decided to focus on the small stuff and take the low road. In the future, please take your fountain and garden needs elsewhere. We do no want or need customers like yourselves. At the end of the day, it is only concrete.
Dina

This place is awesome. They have a decent variety of garden pots/​planters/​fountains/​etc and everything seemed fairly priced compared to what we’ve been seeing. Family owned and very down to earth people to work with.
A+ all the way. We’ll be back at some point!

My grandfather Lazzaro Calleri brought me to A Silvestri in the 1950’s to buy my grandmother a special bench for her garden – one of many trips to A Silvestri – he always wanted the best – she loved, and tended, her huge garden daily – fruit trees, flowers, vegetables (an editable park) – the pieces my grandfather bought for her were like jewelry to her – Italian designed benches, fountains, etc.
August 2014, I ordered a large copper glazed planter for the front of my home in San Francisco. For me, amazingly, nothing has changed with this family owned company – exceptional service, and quality of product – like going back in time to when pride of craftsmanship, was everything. My planter was delivered on time, placed (100 lbs+), in absolutely perfect condition.
If you want something special, with an experience to match – this is the place!

Beautiful and unique fountains, planters, statues, patio furniture and more to meet all of your landscaping needs. I go here for inspiration and always find something I didn’t know I needed. They have a stable inventory of their own line of concrete garden statuary, benches, fountains, planters, etc, and then supplement with new items from local vendors, Italian imports and any other garden items they find interesting.
The products speak for themselves, but the employees keep me coming back over and over. As a family run business, everyone goes above and beyond with helping customers. This isn’t your average retail establishment — they will help you find exactly what you need, and never make you feel rushed. Come here when you’re looking for real quality and great customer service with fair prices.

I love this place! Great stuff, great employees, great service. I’ve been going here for 15+ years and I’ve never been disappointed!

I am an Interior Decorator/​Builder so I deal with many vendors year in and year out. I’m taking time I don’t really have to spare to write this review because A. Silvestri Co. really deserves it. They have a great selection, but that’s not what really impressed me. I made multiple orders over the past 5 months. Had to change out a few pieces for different finishes — no problem. Requested rush deliveries, no problem. Robert, my sales rep was (is) a gem. He happily assisted me with all my requests. My products were delivered ahead of schedule. Tony who handled the deliveries went above and beyond at the job site. Not only did he set up this huge fountain and benches for me, when he returned to deliver more pieces, he helped me clean out my fountain. Showed me how to do regular maintenance… etc…
It is seldom that one gets this kind of customer service. Nice job you guys!

If you need Statuary this is the place to go! Extensive inventory, great prices and friendly people. A real SF Treasure!

Amazing selection of planters, outdoor furniture, statues, fountains, etc. and it’s not that far from SF (don’t be daunted that they are down the freeway by Candlestickl)! Unlike the Unilocal posted hours, they are usually open on Sundays in the summer and spring so call ahead (I saw that on their website). Prices are as good as online PLUS the quality is better. They are made in Italy and made of concrete, stone, other substantial materials or even a plastic that is sprayed/​colored really well to make it look like stone.
So just go there and buy it and check it off your list. Service is amazing. We stayed later than their closing and they were insanely gracious even though they had an important family event to go to. I would go back again in a heartbeat for these categories of products.

A totally reliable biz with great sale section. Old school craftsmanship and the ability exisits to order your own creations as we did for our glass dining table with great columns we designed underneath. The staff is friendly and helpful and knowledgeable. Very accommodating

Wonderful place and fun to visit. Bought a fountain and 2 cements pieces. Extremely pleased with the variety of items offered and excellent service. We’ll be back again. Recommended it to friends who just went there — they loved it as well.

Silvestri is one my favorite places to browse and shop. From fountains to statuary to planters, they have it all. I did a backyard makeover about 18 months ago and purchased two fountains — one wall and one freestanding. They’re both really beautiful. I went back about six months ago to look for some tall, decorative finials to place on the edge of my patio. When I went back to pick them up, I purchased a pretty birdbath. I returned again and purchased a couple of large planters for my front yard. I’m looking for an excuse to go back and wander through their amazing display and find more to buy. The staff is so friendly and the prices are reasonable. It’s just a great place!

A. Silvestri is the best! We have purchased several wall fountains, decorative plant pots, garden benches, patio furniture and statuary. We found Dina and Sandra to be outstanding in offering both a value on the products purchased and superb design assistance. All products over the last six months were delivered as expected and perform admirably. The store is a delightful place to treasure hunt and dream about the art of the possible when designing outside space. The store is easy to get to with plenty of outside parking. Try the coffee and the biscotti!

A. Silvestri Co. is a great place to go for your outdoor and indoor needs. They have everything you’re looking for. They have merchandise for your garden, your patio, and your home. I bought 5 statues and i absolutely adore them. They complete my backyard. I always go to them for newer items in their gallery. They have a wide variety of things to choose from like fountains and statues and planters. They also have a beautiful selection of ceramic tables and chairs and birdbaths. The owners are very good people and take time out of their day to get to know you personally. They make your visit to their gallery a pleasant one. They are very kind people and their business is family run. We are very lucky to have known them.
— Ed and Ruba Nimri.

This place has great stuff!
Fountains, statues, pots… get them here!

Finally found what I was looking for here. A good selection of pots and container for garden. A five generations statuary business since 1956. Recently expended show room across the street.