Ace Parking

Do not park here. This is the worst garage. First of no one is around to take your keys, although this is advertised as a 24 hour valet garage. 2^nd the people working there are lazy and do not want to work. I saw them turning away paying customers because they didn’t want to park any more cars in the narrow garage. You can drive around the corner and find better garages to park in for the price.

I think they’re great — and they’re really nice. I’ve been parking there for months and had no problems.

DON“T LEAVE YOUR VEHICLE WITH THEM!!!
The valet people will steal from your vehicle. This happened to me recently and when I confronted the manager he told me that it happens all the time. I paid over $ 65 for someone to park my vehicle and steal from me. NOT WORTH IT!!!

These guys are getting a bunch of bad reviews from other posters, but I’ve had a good experience thus far (3 months of parking here).
Sometimes there’s a bit of a wait in the busy periods (mornings and right after work), but the guys working move pretty quickly. I can understand waiting 20 minutes can be frustrating, but you’re not the only customer who wants there car at that time so plan accordingly.
Everyone is friendly there and for $ 280 a month it’s reasonable compared to some other spots in Nob Hill/​Union Square.

Do NOT park at this structure unless you would wait 20 min and have damages on your car.
I’ve been waiting 20 min. for my car to be brought back but noticed that the worker couldn’t start my car and never letting me know.
My car is made in 2006 and got a new battery recently, so there shouldn’t be a problem! I am sure they left my key with power ON.
If they had any problem, they should inform to customers. However, these people do not explain what’s going on and they don’t speak English very well.

I parked at the 415 Taylor Street garage and never had a problem until they broke my hand brake. I was standing there waiting for the car to be brought back and heard the sound of it breaking as the guy yanked the handle with such force and speed that it literally separated the two pieces of casing that surround the hand break.
Despite this the company absolves itself of any responsibility!
Be forewarned. You park at your own risk. Here is the agreement you make when parking there:
…OPERATOR IS NOT RESPONSIBLE FOR MECHANICAL OR ELECTRICAL FAILURE, OR FLAT TIRES…
There are several other parking garages nearby so hopefully you can avoid these guys.

DO NOT PARK AT AN ACE PARKING STRUCTURE UNLESS YOU WANT YOUR BUMPER SCRATCHED.
For the past three years, I have been a monthly parker at the Ace garage located at 1776 Sacramento Street. I have never had an incident.
However, recently I bought a brand new 2009 Toyota Corolla. When I bought the car, there wasn’t a scratch on it, obviously. One night in late May, when I went to pick up my car I noticed a scratch on the rear bumper. The scratch looked like it was another car’s front license plate imprint. It looked like someone had tried to park a car really close to my car, and bumped it. I brought it to the attention of the night valet, Loel. He said he was so so sorry. He said it was one of the other valets. Loel said he would start putting my car in a safer place, so it doesn’t get bumped by another valet again. Loel walked me into the garage and showed me a spot tucked away in the back where my car would be safe. He said «from now on», he’s park my car there. However, over the next couple weeks when I went to go get my car, it was never in the spot he promised.
On June 2, 2009, I came to pick up my car from the garage and noticed an even bigger scratch on the rear bumper. Again, it looked like someone tried to park right next to my car, but bumped it with the front license plate of another car. I brought this immediately to Loel’s attention as well. He said he was so so sorry, and it wasn’t him, it was another valet. He gave me the number of Victor, his supervisor.
I called Victor and made a plan to meet with him on June 3 at 1:30 p.m. so I could file a claim and he could take pictures. But Victor didn’t show up. I had to call him and wait an hour for him to arrive. When he arrived, he took a picture of my bumper with his iPhone. I filled out the claim paperwork and gave it to him. I told him my car was scratched before and I was promised a safe spot. Victor said he was sorry and showed me a new spot where my car would be parked «from now on.» However, when I went in the very next day, my car was not there. I then called Victor and asked what happened to the second safe spot my car was promised. He said he was so so sorry and I should call the manager, Ted Tran.
On June 5, I called Ted Tran the manager of the garage and he was very rude and abrupt. He said he’d file the paperwork and I’d hear back from him in two days. However, I never heard back from him. I left him three voicemails over three days and he never called back.
Moreover, I called the corporate office today and Ace Parking INC’s Claims Manager, Clay Adams’, assistant said no claim had ever been filed. She emailed Clay and asked him to look into the matter. Clay Adams never called me back. I left him 2 voicemails.
I have not yet heard from Clay Adams, Ted Tran or Victor. I’m wondering what happened to my claim. I’m getting plenty of apologies, but what I’d really like is a solution to fixing my bumper.