Actnet Advanced Technology Corporation

Actnet has been my computer magic source for over 20 years. When I need repairs, they respond instantly to any emergency, spin straw into gold, make sure all my computer needs are met and they are thorough and ultra-​knowledgeable. Also, I have purchased two laptops there for my adult children, which they customized beautifully. The owner, Julie and tech guru, Phillip, are just tops: smart, trustworthy, experts and ultra-​nice as people. They communicate clearly every step of the way. The prices are great, too. You could not do better than Actnet!

I brought in a broken laptop with a cracked screen and broken keyboard and they were able to fix it in less than 3 days. Good service, would definitely go back!

Super friendly service! I came in with a problem they diagnosed right away. Cheap prices as well

Actnet Comes Through AGAIN!
No matter how big or small the problem, Phillip is able to get it fixed! A trip in with my son’s laptop and my desktop were resolved quickly and it got us back in 48 hours!
Working with Phillip makes it easy to diagnosis the problem without any pervious technical knowledge, I can just say «it broke — make it unbroke.» and he is ready to help!
I can’t say enough about this place!!.

These guys are my go-​to place for solving laptop computer technical support. They are friendly, fast and very expert at dealing with Microsoft, Internet, virus’s and computer problems. I have taken 2 laptops and 2 printers to them and they were able to help a lot.
And they are very reasonably priced for their services and don’t charge you extra for helping.
I highly recommend them!

I have been taking my computers to Actnet for longer than I can recall, at least 15 years. I’ve always gotten excellent service. It is one of a very few businesses that I trust implicitly.
I have brought them my personal computers, my son’s computers, friends’s computers, and my business computers. New and old. Dell computers, self-​built computers, Actnet computers, other local shop’s computers, laptops, desktops.
I have asked them to deal with software problems, virus problems, tough to diagnose hardware problems (a screw causing a short in a computer my son built but which he could not figure out in spite of being extremely tech-​savvy), hardware replacement, hardware upgrades, getting different types of RAID working… again, more things than I can recall.
The prices have always been very reasonable. When given the opportunity, they have always been honest about cheaper hardware even if the business goes somewhere else as result.
I would not consider having anyone other than Philip service my computers. He listens carefully, asks the right questions, and often advises me to avoid expensive alternatives that I am considering but that he does not feel are necessary if I follow other steps that he suggests.

AND (this is an update), they are very knowledgeable about old PCs and don’t disparage you for not having yet totally switched. :-) they love the new stuff though of course

These guys are good. Took my computer to the Geek Squad and then a week later they call me and tell me that the mother board was shot… gotta buy a new PC… took it to Actnet .They checked it out and told me they needed to replace a few bad capacitors. Computer was ready the next day. Honest assessment, professional service, quick turnaround. The only place I will go for all my computer problems…

I’m not the most computer savvy guy, so when stuff gets messed up, I need someone that will recover my data (Phillip) without losing it, and I trust them to do that. Their prices are a little high IMO, but still less than Tweeksquad. I’ve gone there three time, and every time it seems to be their stock answer of 2 – 3 hours to recover. I think their quotes for how much time they spend are a little inflated because my step dad fixes computers, and told me they shouldn’t be charging for the time that it takes while files are transferring. Still, I’ve heard horror stories about Geek Squad, and can’t afford to find out the hard way. Parking there sucks though.

Wish I would have read the reviews before: (I took my laptop to Actnet because its a block away from where I work. I dropped it off on tuesday afternoon told them it had a virus and it needed to be restored. The lady gave me a reciept said it would be $ 45 to diagnose it and they would call me back with an estimate. Its now thursday and havent heard back, so I decide to call and Jeffrey answers tells me its not ready and it hasnt even been looked at. I said thanks for your assistance since his English was a little difficult and told him I would be by at 3pm to pick it up since nothing has been done.
Better English skills are needed for the people that work there since its a bit hard to communicate. Sorry Actnet wont be visiting you again.

I have been going to ACT NET for about 10 years when I need computer repair service, and I have always been very satisfied. I’ve only needed their help about 5 times, but each time they did a very good job.
Also, I’ve referred two friends to ACT NET, and they thanked me because they were happy, too.

This place sucks. I have purchased two laptops from them and have been dissapointed with their customer service. I dont know much about computers but got the impression they were taking advantage of me for my lack of knowledge.
Part of the mouse pad button on my laptop was not working when I clicked it so I brought the laptop in. Keep in mind I bought the laptop from them just months earlier. I told them I wanted to know how much it was to fix. When I came to pick up the computer, they charged me $ 80 just to open up the computer and find out what the problem was! They never told me they charged labor just to diagnose the problem. I figured when they told me they would look at it and give me an estimate, that is what they would do.
I regret ever doing business with this company. I did not know it at the time but there are many other stores/​shops out there that have MUCH better rates and give you a much higher quality of customer service.

Actnet store at 2207 Judah street in San Francisco is the best computer store I’ve ever been to. From sales to service they are the TOTAL package!!!

I’ve been using Actnet for all my computer problems since 2003. I work in a dentist office so any computer problems will need to be fixed ASAP. Service is excellent and Michael is friendly and very knowledgable.

See my review of Computer Memory Outlet — Dallas, TX and you can see why this place gets a one star. In essence, I had a Dell Dimension E310 and wanted to upgrade to the maximum potential RAM. The Asian woman on the phone tried to sell me 2 — 2GB RAM for about $ 65/​each with a $ 45 installation charge. After checking with the internet, the maximum RAM that this computer can accept are 2– 1GB RAM cards and I ordered it through Computer Memory Outlet for a total of about $ 44 for both. Apparently, she didn’t know what she was talking about and also tried to scam me with high prices. Don’t be fooled by her rattling off technical things! You would think that a local company would be more honest, but this is not the case here.

If there were a Zero, they’d get it. I brought my computer to them for the removal of some malware & updating of some programs. They did not remove everything I asked them to remove &, in the process of updating my webmail, they erased all of my names, addresses, #‘s & calendars-​all my clients, appointments GONE.
I synced my iphone to the computer before I noticed the problem & it wiped everything out on my iphone, as well, so I couldn’t even make phone calls unless I knew the numbers by heart. They said they would try to recover the data, but were only able to find some very old data saved from my previous computer onto my new computer. By this time, they’d had my computer for almost a week & I was desparate just to get whatever I could & start from the beginning with the addresses, etc. I am certain I will lose clients as a result of missing appointments.
I pointed out to them how devastating this was to my business & other very important matters in my life. They then tried to blame me for the problem because I had not backed up my computer recently. The unpleasant woman behind the counter then informed me that it was my fault because I didn’t tell them what programs were on the computer (can you believe that???) & said in a nasty tone that I shouldn’t be angry because they were just trying to help me (can you believe that???). I had to ask for a refund of the $ 158 it cost to screw up my computer irretrievably-​they didn’t offer.
I’ve been coming to them for many years & have sent many friends. NEVER AGAIN!

They re-​installed windows and I got a new battery and adapter. It worked for a week, so I took it back. Then they said the issue was watching videos on unofficial sites and add-​ons. At this point I had paid a lot. My PC was working and a week later same problem. I went to Tech Collective and they said the issue was the hard drive, which should have been caught to begin with. Wasted time and money and they have a shitty return policy!

I’m glad others have gotten something positive out of this shop, but my experience was terrible, I couldn’t communicate with the woman, she wouldn’t look up and see if they had the part I needed and she tried to sell me the wrong powercord for my mac. I don’t think they really even know much about macs there, but she should have just said that instead of wasting SO much of my time. I would never go back there.

I have been really happy with Actnet since I discovered them about 10 years ago. Phillip definitely knows his stuff. They make custom computers at REALLY affordable prices, and are willing to work with you to get the most bang for your buck. Phillip is a great guy to bounce ideas off of, whether it is about creating an affordable HTPC or upgrading your current system. They also do great repair work. It’s pricey, but they give you the option of regular or emergency service. Emergency service is pretty quick, and if you need your equipment back in a hurry, it is the way to go.