Adobe Systems Incorporated

Worst billing policy. They enter into an annual auto-​renewal contract with no option to opt-​out. They are suppose to send reminder email which their customer service cannot verify that it was ever sent out. By the time you get your billing statement and reach customer service they tell you you the subscription has already started and now you will be charged for another year and customer service rep simply can’t do anything about. Talk about horrible service and fraud type practices.

Great products, but their customer service is awful. I tried to buy Acrobat pro and they were able to charge my credit card 3 times, but it took them a week to get me the approval so I can actually use the product, come on Adobe you are better then that.
Get some sales people that can help and a customer service department that can answer questions.

I recently attended the Print Matters event hosted at Adobe. The office is great: very clean, easy to navigate. Would definitely love to attend another event here, the layout was perfect for large groups and the security staff was nice.

Some reviewers have said «Flash team rocks.» If that team is responsible for the current Flash and Shockwave that CONTINUOUSLY CRASHES, then that team sucks badly.

I love their products, but I don’t like their policy for auto-​renewing your plan. When you pre-​pay a year with Adobe Creative Cloud, they require it to be on auto-​renew. There is no option to un-​select auto-​renew. Their customer service suggests you cannot remove auto-​renew either, and that you have to stay on it. If you don’t want to be renewed, you have to cancel your plan. If you are trying to accomplish removing auto-​renew a month or two before your renewal date, then they will cancel your subscription too early. Why is it soooooo hard to remove auto-​renew? So now I have to remind myself again, to contact them again, RIGHT BEFORE my auto-​renew happens, to be able to cancel. Business practices are similar to America Online days, when they always wanted to give you yet ANOTHER free month and not shut you off, LOL.

Came here for a meet up with my dad. They had 2 speakers (one did a tutorial on how he did his work, and another talked about what’s new from the Adobe Creative Cloud). At first I thought it would be a bit boring, but it came out very inspirational. I haven’t touched Photoshop in years due to schooling.
I only came cross the lobby and lounge/​cafeteria. It was so spacious and had art spread out the building, I wanted to take it all in that it’s one of an artist dream job to work at Adobe (oh, well from my point of view).
They set up the surroundings with huge screens that was hooked up from the computer/​IPAD. It was neat.

Amazing location. located right next to 7^th st. And near the 101n ramp. next to Bank of America, a chase, Citiban, k you name it you got it! There’s a Starbucks around the corner and it actually has a café inside the building! So doesn’t love Adobe?!

Not sure why this keeps coming up for a review, but also long as it does I might as well.
I’ve been to Adobe several times to attend SF Cutters meetings. It’s a very nice facility (projection could be better), and it’s awesome that they support community pro groups like the SF Cutters.

Cool place to visit!

Adobe has a really great Space, and I love how they hold meetups here to teach programming. You can find meetups by going to
, most of the meetups are hosted here.

I had the adobe
basic, which enables me to have a webinar room for up to 5 people. Suddenly the service stopped working on Google Chrome. Every time I signed in I had a grey screen with nothing showing. I called adobe support and was transferred back and forth from customer service to complaints department to customer service to somewhere else, etc. I spent over an hour on the phone and no one wanted to help or seemed to know what to do. They kept saying that another department handled this situation. These guys sounded really incompetent if not annoyed that I was being transferred back to them. I’ve never experienced this situation before where there literally was no one to help from a good tech company like Adobe. At the end, one guy supposedly wrote a ticket and was going to have someone get back to me. That was last week. Still waiting guys!
It was so frustrating that I am now switching over to Webex. At least with Webex, I get a call in number and video recording included with the service. The cost is just a little bit more for the better quality of service I’ll be receiving. In addition, Webex has a mobile app for their webinar service, no matter what level you purchase. Tried downloading a mobile app for my adobe webinar and it turns out that I the app on google play was for an upgraded service called adobe connect and not for the 14.99
basic or premium. Really Adobe!
Stick to your creative suite and pdf software. You obviously don’t give a crap about your little services like
basic, whatever the heck that actually is.
Cisco, here I come!

The Adobe campus on Townsend is gorgeous — the entire layout is a comfortable mix of vintage industrial and contemporary, open spaces and more private spaces. It’s amazing that with the great sense of openness here that the place isn’t more noisy!
Now, on to Adobe Software — it totally rules! I especially like the Adobe Labs website (
) where you can try out all sorts of great software (like converting Flash to HTML? This has got to be a boon in the creative/​marketing agency world!).
The Adobe Forums (
) are a great place to get your questions answered and to find out more about the software you’re using. If you still can’t get an answer there — or you want some help (or to help someone) with a particular solution, the Adobe Cookbooks are a tremendous resource (
).

Yes, I feel compelled to write a review on this place bc it is such a great space. I was there because a friend (who works @ Adobe) helped me transfer info from my old computer to the new one. The cafeteria space is amazing. Really open, lots of variety, they serve Blue Bottle coffee there. Definitely made me appreciate the perks — especially since it was the Friday before Halloween and they were converting the space in time for a party later that afternoon. Sweet.

I went to Adobe for one of their HTML5 Camps.
I was expecting more information about HTML 5 but it became more of a show and tell of different software like Adobe DreamWeaver, Adobe Edge, and the likes.
I would not have mind if they actually told us that it was about showcasing their software and not about HTML5 specifically.
The most awesomest part was that they provided pizza, salad, snacks, soft drinks, beer and all for free!

Acrobat Pro 10 Sucks and so does Adobe service. Could not get it to install and work, could not get tech help because they said I had already installed it (although not to where it actually worked) could not uninstall because of a bug.
This software sucks.

I come here, on occasion, for User Events for some of their Flash & In Design products. I’ve also come to this location as a Beta Tester for DreamWeaver. The staff is always friendly. The building is very clean and modern.
I just don’t understand why they used to give away free raffle tickets at these events and now you have to pay for them? I guess everyone is being affected by the economy, even the successful software giants of the design world. :(

I recently interviewed with Adobe in S.F. and I just have to say I really loved everyone I met and the environment. I am not saying this because it will help me get the job (I know some of you are thinking that); I am a brutally honest unbias reviewer. The culture is great, the people all seem to really love what they are doing and their team… what more can you ask for.
I heart adobe.

This is the old Macromedia HQ and it houses most of the flash/​web-​focused product teams. The building in quite beautiful and the very definition of what dotcoms aspire to. Exposed brick and steel beams, meeting rooms filled with couches and a cafeteria that gives the local restaurants a run for their money.
If the public could get past Adobe security w/​o a badge, the lines at the Adobe Café would be out the door. Hands-​down, some one of the best corporate cafeteria’s I’ve had the pleasure of eating in. No only is the food fresh and the menu varied, but they offer several healthy options.
They _​do_​have a coffee bar on the opposite side of the café, but it’s a big #fail. You’re better off walking down the block to Starbucks (where you’ll see many Adobe employees).
Adobe holds a lot of events that are open to the public here. There is a small meeting space prior to security that is home to local user groups. Behind security there is an auditorium for lectern-​style presentations and the open cafeteria is commonly re-​purposed for large social gatherings.

Came to Adobe’s SF office for a seminar. Aside from security (apparently you need an employee to let you through the security stalls (will they tackle you if you rushed the stalls w/​o an escort?), this is one cool location.
The mini theater was very comfortable. They even had little tables for you to pull up and take notes. Restrooms were clean and plentiful.
As you can tell I’m a big Adobe fan! This place is great!

The Adobe building opens its doors for AIGA events including the Debbie Millman hosted guest lectures. The event is catered pretty well, just be sure to get there early before the rest of the crowd. Your ticket includes free drinks (alcohol included), various appetizers, and desserts.
AIGA and Adobe sometimes gives out free stuff. There are graphic design venders trying to sell you things as well.
The presentation area is pretty nice. They have seating for at least a hundred. They also have screens to project the video recorded presentations.
Security is pretty tight. They have a few security guards standing in the lobby. You also have to wear a guest badge to get pass the «gates». If I remember correctly I think you still can bring in your bags, but I could certainly be wrong.
A great place to visit if you happen to be attending a design lecture series.
**This place isn’t open to the public during regular business hours**