Advanced Airport Shuttle

The driver was rude, and extremely creepy! He insisted that my house, minutes off of the freeway at Octavia, was further away than downtown. I did NOT want to be alone with this driver, and he dropped all of the passengers off before going to my home, via the entire city of San Francisco!!! He drove all over the city, insisting that he knew better than I did how to get to my house! Then, to make the whole experience, when we finally arrived at my house, he wanted to charge me a $ 2 fee for using my credit card. Before I even got in the van, I asked what it costs, and he told me $ 17… Now I’m not one to split hairs over $ 2, but just out of principal, I was not going to give this company a penny over what they quoted me after being carted all over the city by a driver who was by far one of the rudest drivers (this includes taxi drivers) who I have ever encountered in all my life! Why is this company allowed to operate out of SFO? That should be a privilege! Avoid this company!

Why am I not surprised to see the only other reviews be both ONE STAR after the ride I just took? Driver had 5 passengers from SFO and did the exact opposite route that logic would tell you he should take if he paid attention to the addresses given to him. I am normally the first drop since I’m just a minute or so off the Octavia ramp but instead I went back and forth across town to be the last person dropped off. He told me their policy was to drop downtown passengers first. Why?! You should be dropping people in a logical order so that they’re not being shuttled all over town rather than backtracking repeatedly. I even wrote down my address for him and he was still going to take the wrong cross street and seemed surprised to find out my street was one way. The only reason he got a tip was because I threw a 20 at him so I could get away. And most streets he took to cross town were idiotic choices also. I told him he needs to learn the city if he’s going to drive.

I’ve left messages over the 1−888−862−8788 number since midnight and left two other messages this morning. No calls were returned by the company and there is no live person answering phones; only a recorder. I’m still waiting for my I-​phone that was accidently left in the shuttle. Driver said he’ll drop it off at the hotel at noon. We’re still waiting. Will keep site posted with an update.

In 11 years of taking airport shuttles from SFO to the city, this was by far the worst ever! At first it was funny that we were driving around the Candlestick park parking lot, but my amusement died pretty quickly after the driver went to two downtown hotels that no one in the van had requested. Not to mention, the van was packed to the gills with more passengers than I have ever (safely) seen in a shuttle.
I finally gave up and got out in the financial district when the driver said he was going to go to the Marina, then to North Beach, then back downtown, then to Civic Center, where I live. What? Avoid at all costs. Stick to the better known guys.