Advanced Cleaning Systems

Exceptional
I requested Advanced cleaning systems because I had pretty filthy carpets from years of use. I also had called them out because I had a few worrisome wine stains in a couple parts of my house. Not only did they do a great job cleaning the dirt stains out of my carpet but they were able to remove the wine stains as well. The service was very professional, I was told what it is they were doing every step of the way. They were quick, efficient, and effective. I couldn’t recommend advanced cleaning systems highly enough

After extensive research and reading reviews we decided to choose Advanced Cleaning Systems for a project to buff our cement floors. Their price was fair, and the work they completed was good. Based on this performance we selected them to do a complete house cleaning for us. That was a nightmare experience. One made worse by the owner; Jeff’s unwillingness to work with us to fix the problems. And his ultimately hanging up the phone on me when I was trying to discuss the issue with him.
Here is what happened:
We were out of the house while the work was being done. When we returned we noticed:
— A $ 75.00 cast iron burner had been broken in two, and laid back in place so as not be be noticed w/​o closer inspection.
— Our metal counter top had 3 ft. long scratches on it, most likely from the iron grills being placed on it then dragged off of it.
— One of our kitchen drawers had a 2 inch gash in it from the way they had opened a cabinet and closed it dragging it across the drawer.
–The floor dusting was poorly done and we had to have Jeff come back and complete the work properly.
Jeff’s response to the scratches was a very weak, «I’m sorry».
He did offer to order the broken burner based on a part # I had for him. The actual part received did not fit, as the stove was an older version and I was trying to work with Jeff to have him fulfill his responsibility to solve the problem his people created. That is the point he claimed, «I’ve done all I can» and hung up on me.
Based on their sub par work product and in particular their unwillingness to accept responsibility for damage they created I award them the One Star of shame.

Fantastic service and reasonably priced. Jeff did a great job on my carpets including two staircases. I am having him back to work on my bathroom tile.

Jeff was amazing! I had an amazing experience with this company and I would recommend them wholeheartedly. We needed Jeff because we had just moved into an apartment that had previously been inhabited for 10 years by the same couple and their three cats. What we didn’t realize when we visited the apartment on a beautiful spring day (with all the windows open) was that it STUNK like cat. and we hate cats. After two days of trying to address the problem ourselves, I found Advanced Cleaning Systems online and called Jeff at 5:45 pm on a Tuesday. He called me back an hour later and came over to give us an estimate the next day. He listened to us, knew what he was talking about and set realistic expectations for us based on the construction of the house (ie that the old plank kitchen floor with grooves may retain smell even after cleaning because of the grooves). We picked a day, they showed up on time, worked incredibly hard for five hours and the place was spotless after the left. I was worried that they might damage something given the extent of the cleaning, but they were careful and respectful of all of our belongings. We were extremely pleased with the job they did and the apartment is one thousand percent better (although he was right about the floor in the kitchen, but, as I mentioned, I knew to expect that). They were reasonably priced and did an amazing job!