Airport Commuter Limo Worldwide

So I have never explored the city and was looking for a limo company to show me around in style. So I googled a company and this one came out. So i book the reservation great! The guy on the phone Feras was very very kind and helped me out with every thing.
Ok so the on the day of the tour the limo was waiting 20 minutes early. Great! And was packed with ice, soda, water, and he even brang us coffee!!! Wow I was taken back. So the driver shower tons of experience and knowledge of the city. We saw pier 39, union square. The castro district. I have to give jt to them it was amazing. I am honestly still in awe because I was taken back by how reasonable the price was.
In conclusion the service was great and I have nothing to complain about. If your new to the city this definitely should be your only option.

Terrible. Cancelled the ride 2 hours before the landing with no excuse other than we dont have availability.

Horrible, unethical company. DO NOT USE FOR ANYTHING ASSOCIATED WITH YOUR WEDDING
I got married at Stanford and made a reservation for the 1971 Rolls Royce. We had to head to the church earlier than I had arranged for the car to pick us up (to meet the photographer and take pictures), so friends of ours who were helping us out rode over in the 71 Rolls. They noticed a burnt rubber smell and one of them saw that the car was smoking. They informed us of this when they arrived at the church. Of course I am so happy to hear this in the middle of our wedding. The offer to send a «cheaper» model than what I had arranged for as a replacement. An ethical company with good business practices would offer something better for the same price. We tell them to send the 57 Rolls, which is a more expensive model.
Meanwhile, we have a limited amount of time to take pictures, so we take pictures in the idle 1971 Rolls. After we get out, the driver is trying to start the car, and it won’t start. We are inside the church and hear a loud explosion sound… the car has backfired and a huge plume of smoke comes out of the back… for those of you following along at home that means they sent us a car for our wedding that, according to multiple witnesses, was stalling, smoking and backfiring. The other car arrives (and it was beautiful) and we go along our way. with Airport Commuter promising that they will make everything right
Well, their idea of making everything right was to charge me for BOTH cars (including the stalling, smoking, backfiring 1^st car). Then lying, lowlife CEO Charles says that all of us made the whole thing up. that there was nothing wrong with the first car. Again… multiple witnesses saw everything that happened with the first car. And of course I have time in the middle of my wedding to pretend that something is wrong with the first car so that I could get a second car. His idea of making things right is to give me a «discount» for the rental of the first car that was a piece of junk.
I tried to handle this dispute through Discover (another bad review is owed for them) but their «dispute resolution process» is a joke and pretty much involves folding as soon as the vendor issues a rebuttal. They told me they believed my side of the story but can’t get into a he said/​he said so I should take the issue up in small claims court. The amount of money at stake isn’t worth that, but I hate on principal that I had to pay for the first car.
Believe ALL the bad reviews you read here… and just stay away from these people

I should have looked up the Unilocal reviews before using this car service. Very rude on the phone. Car service seemed fine (booked for a client) but the reps on the phone were off the charts rude.

Did a Napa tour and was told by the representative that the driver did this all the time and would know where to take us but the first few wineries they took us to would not let us in because they required reservations. Maybe this was an unforeseeable problem but it resulted in an extra hour of driving around (at our expense) which no one was really up for after the hour and a half drive up from SF. I have sympathy for non native speakers but the driver was extremely difficult to communicate with, didn’t seem to listen to our requests and said a few things that were taken as (and I think reasonably) rude by our guests.

I used this service to take me from San Francisco to a concert in Stockton. I was a little nervous because the concert was the entire reason I had traveled from the east coast to CA, so I didn’t want to leave anything to chance. I was very happy with the limo service. The driver was right on time, polite, and professional. Only slight issue was that when we got to the concert and I told the driver what time I expected it to end, he seemed very surprised as though no one had informed him of the schedule. I had reserved the limo until midnight, knowing that the concert would go at least until 10. So I don’t know why he would have been surprised. But other than that, everything went just fine and he was waiting when we got out of the concert. We did get back to the hotel right on time at midnight.

Rude driver and overcharges.
I used the service from SFO to Los Altos and the driver automatically added 20% tip. I was a bit taken aback but it was still OK. The total was $ 93.15 but I just found out that my credit card was charged $ 98.35 AND additional $ 5 parking fee. (How can they charge more than what I signed for? …and for something I did NOT sign for?)
The driver was in a bad mood. He said it had been rainy and windy. After a while, he also said the domestic flights were all delayed by 3 hours. I asked him why, since my international flight arrived 1 hour early, then he yelled at me «rain and wind!» How unpleasant.

Horrible service — Rude representatives.
I made a car service reservation for my boss to be picked up from his hotel (The Four Seasons) to the airport. The car service was to arrive at 5:45am. He waited until 6:05am, at which time, still no car service so he had to take another form of transportation so he didn’t miss his fight.
He noticed that a charge of $ 64.50US was still charged to his CC even though he did not use the service. I called to get a refund, and the customer service agent was very ignorant and disrespectful telling me there was nothing she could do, sighing, breathing heavy in the phone and snapping her gum. I advised her that my boss would not need to use another car service if the car service we booked was there. She then proceeded to tell me that the driver «clocked in» at 5:50am and waited until 6:30am! I was very polite to her, she only agreed to credit the tax, $ 9.50US, unreal.
Terrible customer service, poor resolution. Will never use them again!

Shame on this company!
1. Driver was late.
2. Driver did not help pregnant woman carrying child with car seat.
3. Company OVERCHARGES. The company admitted to overcharging «x» amount by mistake which they agreed to reimburse, but have all sorts of extra charges including a bridge toll «markup» and 10% PUC tax (which, under California law, is only 25 cents per $ 100) on top of the quoted fees.

I booked a 10 hour Napa Wine tour, and laid out with the reservationist exactly where we wanted to go, and the times. I asked the person over the phone what the limo came with. I was told Ice, Water, Soda’s, and glasses. Perfect! We ordered a 6 person Limo for 6 of us.
The limo was supposed to pick us up at 9:45, and he was a couple of minutes early. GREAT! We got in, and yes — it sat six, three people facing north and three people facing south — but what we didn’t realize was that two of the six would be riding the hump. Not comfortable at all. And, the six sit shoulder to shoulder with no room to move.
We brought along a bottle of champagne to open when we started getting close to Napa. I asked the driver where the ice was, and he said there wasn’t any, but that he could pull over and pick some up. Water? Nope — but I can pick some up. *sigh*
The best part of the trip was the driver. He was great. Outside of stopping at the wrong winery first, he had it down pat. The limo wasn’t tore up from the floor up inside, but it wasn’t in pristine condition either. It started to rain, and there was a leak from the outside in. Bummer.
$ 750.00 later, I think I will go with a company that delivers what they say they deliver — packed car with ice, water and soda’s. Also, a company that repairs the inside of their cars to ensure they are worth the $ 750.00 price tag.

What an experience. My buddy set up a Napa wine tour for a large group of people. Everything started out great. Guy was on time, took us up to the first winery, waited for us in the parking lot… and that’s when things started going wrong. Our second winery never received a reservation call from the limo company so we were turned away. The third winery wasn’t even a winery tour it was a pit stop because our driver informed us that he needed to get back to a prom in the east bay. While passengers were boarding the limo bus he started on the accelerator, spilling both wine and people. Then we hit traffic getting into the city which is to be expected but all that is somewhat forgivable until we got the bill. $ 575 additional slapped onto the bill because the limo was late and for a clean up fee which was required because of his reckless driving. Last I checked cleaning a house doesn’t cost more than $ 100. I will never use this company again nor will I ever recommend this company. Even if their rates seem good they will slap on additional fees to try and screw over their customers.