Allen-Edmonds

I write this review to praise the polite and warm gentleman who helped me very thoroughly in spite of the fact that I gave no indication that I was going to buy. Very much appreciated, even if the things I tried on didn’t fit. Much better service than the Alden shop down the street.

This is a fantastic store. It’s in a great location, and their hours of operation make it easy to go at your convenience. I’m often here several times per month, and the service is great. Everyone is incredibly friendly, eager to help, and not pushy at all. And the shoes… the shoes! I love Allen Edmonds. They’re also relatively flexible with returns on unused items such as belts. Nothing but good things to say about this brand and this location.

Stopped in this store today, intending to buy some boots, and talked to Paul. Paul is an exceptional salesman, an enjoyable person to talk to, and someone who is very knowledgeable about shoes. He has very good tastes and listens to the customer’s concerns. The store didn’t have the boots I wanted in stock, but I will likely be back to order them. This store is my go-​to place to purchase all of my shoes.

The 5 star is for Rich, a fantastic employee and someone who still knows what it means to deliver great service. The shoes are stylish and seem to stay in good shape if well taken care of. I would give the shoes a 4.5. I wear three different styles of AE’s. Strand (a must), park ave and Madison. I’ve sent two back for their reconstruction process and although the process takes several weeks, it’s worth it. They also have some very high quality clothing. Don’t rule out picking up a sweater or scarf.
Thanks Rich!

I was given a Gift certificate for Christmas and it was time to redeem it. Allen Edmonds shoes are some of the best shoes you can buy, they are timeless, classy and expensive. So when you make a selection you better be happy with. I went to Pinterest to view some of the shoes with wear with clothes I typically wear. I figure that would give a point to start.
I’m totally impressed with the knowledge that Paul, the sales associate possesses. I was asking him about different shoes and colors to wear with suits, slacks and casual pants. I had many questions that he answered and he also brought out 2 other styles for me to try one. That is great customer service. I ended up selected a pair of Delrays (black oxfords) with shoes trees. They are handsome and and they make me look like a million bucks.
I told Paul that I would be back in the spring for these classy tan brogue shoes with some styling mods that I tried on. Five stars for great customer service, Five plus stars for the shoes.

I have purchased three pairs of shoes from Paul and had a great experience every time.

Ordered a pair of shoes and paid for it. Called to let them know I did not want the shoes any longer. On the phone, attendant said they credited the $ 300+ back to me when I called the first time. Upon checking my credit card info at end of month, it was not. I called and they said «whoops» and that there was a «disconnect.» Their excuse: they did not have my cc info when they had said they had it all squared away previously.

Exceptional customer service from Paul Sweeney/​AE. I bought a pair online, and it was too big. Paul fit me for a new pair. 5 days down the line, the fit was too tight for me. Called up the store and they emailed me a mail-​in label. They streched the shoe and mailed it back. Turns out the shoe was pretty tight even then. Called up Paul and he told me to come in to re-​check the fit. Exchanged my one week used pair with a brand new pair (one size down and wider) and I couldnt be happier about the fit.
Having been to this store twice, from my experience it is pretty clear that any notion about the staff being snobbish or uppity are unfounded. I am just a simple, respectful guy. Excellent experience, keep it up.

Went in planning to purchase a pair of Carlyle’s (and potentially boots).
Great selection but sat around waiting for almost 15 minutes without being helped/​addressed in any way before I walked out.

I recently purchased my first pair of AE shoes at this location and was instantly in love. The shoes and the shoe trees arrived a week later and I have been enjoying them every day since. The service was great and the product is top notch.
3 weeks later i found the same pair on sale at another local vendor and this location gladly refunded me the difference. GREAT customer service, thank you Paul S!

Good shoes. Great service. Michael hooks it up. They secured me as a long-​term customer after last experience.

MARIO is patient and professional. He puts himself in my husband’s shoes:-). Finally my husband found a pair of shoes he loves.

I’ve been to this store 3 times over the last 6 months. The first time I was completely ignored as i waited for about 20 minutes for some service. There was one other person in the store so I gave them the benefit of a doubt and came back an hour later. This time I did have service so I requested the size that I wear in AE because I own them and know I’m a 10EE. The sales assistant insisted on sizing me so I allowed him to do it. He sized me for a 9.5EE and came back with the shoes I wanted in the 9.5. They were way too small. His response was «they’ll stretcg», they were so small they hurt to walk in. He refused to bring me the 10’s and kept saying u was a 9.5 so I left and bought Sperry made in Maine shoes. I went back yesterday to get a pair of brown boat shoes but had the same problem as the first time I went in. The sales assistant completely ignored while he helped another customer so I walked to the back of the store to look at a blazer when I heard two or three people talking in the back room. Needless to say I left. Headed to nordstrom where I got perfect service and bought a pair of Mophisto boat shoes. I’ve been to two AE stores, the one in SF and the one in South Coast Plaza in Costa Masa. The south coast one I have never had a problem at. This one I always do. Don’t waste your time, go to Nordstrom, or Saks, or Neiman, or Bloomingdale’s. There’s too many options on this city to have to put up with shitty service.

Where do I begin? When the wife and I walked in, we were greeted by one salesman who seem to be the only one working at the moment. He was busy with a customer so we decided to look at the awesome selection of Allen Edmonds dress shoes! :) Mario (whom I later found out his name via business card) quickly and kindly accomodated us. He measured my foot and answered all the questions I had. I am very happy with his service/​expertice. I will be back this weekend to purchase a pair with matching belt!

Great selection and quality sales staff. Fantastic inventory of American made apparel and shoes, plus accessories. Thanks for the great service Kevin.

Well-​made, sharp, classic, and comfortable shoes. Moderately expensive but durable. Most importantly, though, the 2^nd pair I bought at this location developed a small separation of the sole at the toe. They were only 6 months old at the time. I was expecting a debate about whether they should repair the shoes gratis, but instead they actually just replaced the shoes with a brand new pair! It’s very refreshing these days to see a store this committed to their customers and brand — and ensures i’ll be back again for another pair.

I’ve purchased at least 5 pairs of Allen Edmonds shoes in my lifetime and I love their shoes in general, but I avoid this store in particular. I don’t look like a business man and I don’t go into the store dressed in a suit… so when I’ve visited this store at 2 different times over the spread of many years, the salesman practically ignores me.
There’s no offer for assistance, virtually no greeting, and the salesman is behind the counter doing his own thing… completely like I’m not there. There’s a very empty depressing feel in this store. maybe it’s just me.

I visited this Allen Edmond’s to be sized after becoming interested in the brand and ordering a size too high from Nordstrom’s. After my first visit, i left with a Bourbon 5^th Avenue with sizing that was just off. The customer service since then has been remarkable, and Nate did what he could to address the sizing problem. However, the shoes have just been conforming poorly to my foot and the creasing in the leather is terrible.
Then i met Paul, who is an outstanding salesman. I ended up purchasing my second set of AEs from him (correctly sized), and he went out of his way to ensure I was completely satisfied (not just with the new purchase, but also with my 5^th avenues, which he said i could bring back in again to determine what the problem was). Paul went above and beyond and i am definitely happy with my experience so far.
Not sure what the low ratings are about. I have always gone into this store wearing casual clothing and have been treated very well. As for the Nordstrom’s comparison: I also purchase from Nordstrom’s regularly and you cannot beat their return policy on shoes. However, AE sizing is trickier than other shoe brands and it may be worth getting sized by someone as experienced as Nate or Paul. It’s hit or miss with Nordstrom associates, and for that you have to weigh in whether you want better sizing, service, and knowledge of the show upfront, vs. a no-​questions-​asked return policy even with significant wear of the sole.

I went into this store desperate to find quality walking shoes for «The City» My leather Merrill’s were giving me blisters and these Merrill’s were painful to walk in.
The clerk, Mario is attentive and a good listener. He took time to measure my feet and brought me a pair of Allen Edmonds which complimented my jeans in both style and color.
My stay there was unhurried as I was allowed to walk around the store for sometime making certain this was the right pair of shoes for me.
With my new Allen-Edmond’s I walked seven miles the same day of purchase. I know of no other shoes which perform as well.
Sure Allen-​Edmonds cost more. Your feet take you everywhere and quality shoes take you even further. Once you own a pair, no other shoe will do.

I visited the weekend after Christmas and left with a shiny new pair of 5^th Avenues.
Ask for Paul to help you out. He’s 60 years old, from Boston, and knows his stuff about shoes. My point is that he’s very blunt with his suggestions, but in a friendly manner.
Paul is genuinely excited to talk about shoe care, fitting, etc. He’s a great guy and very informative in helping me to decide which shoe to buy.
They have a wide selection of AE models and have various sizes for you to try on.
I’ve found my go-​to place to buy my shoes from now on.