Allstate Drive-Thru Assessor

This review is a long time in coming, but I couldn’t not write it.
I have a ’97 Toyota 4Runner, and the catalytic converter was stolen off it a few months ago. If you’ve never had this happen or don’t know what that is, pitcture an entire gang of motorcycles driving down the street. The noise my car was making was about 5x that.
As I have comprehensive insurance, I called Allstate to try to get them to approve my mechanic putting on a new one and fixing the damage the thief had done. They gave me the runaround and said it would take a few days to get an assessor out to see the car and approve the work. I needed to get my car fixed ASAP, so I did some google searching and found out about the drive-​thru option.
AMAZING! Not one person mentioned this was a possibility, but it was easy peasy to do. I was able to get a same-​day appointment, drove in, and Felton Brown looked over the damage and approved the work in about 30 minutes. He was very knowledgeable about my options, helpful and kind. SUCH a difference from the people on the phone.
I almost switched to another insurance carrier, but Felton made me stay. I walked out of his office with a check in the full amount of the work to be done for my mechanic. Thanks!

I never even new this service existed but I called allstate recently to make a claim and they pointed me to their «drive through assessor». Well it sounded great, so I made an appointment, I shoot down there at lunchtime and drive into this garage just off van ness. Anyway, my first surprise it the guy was totally expecting me (I know I have no faith in appointment setting but they had got him my info). He spent about 35 minutes adding every detail of my various problems on his laptop and then invited me in his office to get a print out, and get this a fucking check. So there you go, drive in, get assessed, and walk out with a check. Best experience ever i’ve had with an insurance company.