AMSI Real Estate Services

Working with Maureen (Mo) made the difficult process of finding decent, reasonably priced accommodation in SF as easy as possible. She helped me find a place with the parking that I needed, and sorted out a weekend checkin. She’s super responsive on email, and answered all of my, very many, questions patiently!

Gina Ocampo (AMSI) is the best! She went above and beyond to help me get my place ready for guests, and got my condo booked right away (then I was paid, right away). I recommend having AMSI manage your property in San Francisco, especially if you’re subject to a ‘No rentals less than 30 days’ stipulation from your homeowners’ agency. Having a minimum stay length of 30 days also puts your neighbors more at ease.
P. S. Gina was referred to me by Terry Wright, a total rockstar real estate agent in San Francisco.

Eli Meyskens could not have been more helpful. I fell in love with my very unique apartment when I saw it and he helped me apply quickly and I found out within 12 hours that I got the apartment. Eli has a been an absolute pleasure to deal with throughout the entire process. He is always responsive via text and email if I need anything to be fixed in the apartment. I plan to invite him to my housewarming and would recommend working with him if you can!

I had a really great experience with AMSI on finding my amazing studio. Every member of the team was very helpful and attentive but the main contact for me was Dawn and she was a rockstar. She made time to get me a 1 to 1 showing rather than the 20 min ‘herd the SF cattle’ apartment showing with 20 people all trying to take pictures/​video/​facetime simultaneously. I digress, Dawn was punctual with her responses, got me a few extra days before my lease start to get settled and even delivered the keys personally to my work! 5 star service and looking forward to my new apartment. Keep up the good work and customer service.

Almost 4 years after I signed the lease for the property I rented I required assistance from AMSI to authenticate said lease with the new landlord. I contacted the SF office multiple times and spoke DIRECTLY with Jennifer who assured me many times that my call would be returned and the information I was requesting would be available to me. I still have yet to receive any response from ANYONE at AMSI regarding my situation. I paid approximately $ 2k in fees for the service I was provided. As it turns out I was sorely wrong about the quality of service and level of professionalism that I was expecting. The landlord I signed the lease with passed away and it seems AMSI did nothing to screen this particular property owner and was not in AMSI’s clientele. I feel as though I have been SCAMMED by a company that I paid a good deal of money to represent my interest as a tenant. I absolutely would not recommend to anyone who is considering using their relocation services. They have lost my respect and I will gladly share the horror of the outcome of my experience due to going through AMSI for relocation services. It was requested of me to write a favorable Unilocal review after I completed my business with them and this is the current state of my dissatisfaction with AMSI.

I would love to give 0 star if Unilocal gives me this option. The lady who answers the office line is the rudest person who I ever heard! I called the office since I couldn’t get in touch with the agent who showing us the house, and this lady was very impatient and transfer me to the agent’s line right after I spell the name. She didn’t give me any head up says I will be transferred and I was not even finish the talking! I don’t need you transfer me to another line, because I ALREADY called her and that’s the reason I called the office Ok?! Let your brain do something before your body! I am upset about company’s service, the agent is irresponsible as well. You paid $ 35 application fee for nothing but disappointment :(

Saint, Miracle Worker, Calmer of Nerves, Humble, Efficient, Honest, Property Expert, Always on your side… those are the descriptions that Maureen ‘Mo’ Couture embodies and I could not have been happier to have known her and worked with her. Furthermore, her associate, Eli, is equally fabulous, which make sense since greatness attracts similar company. I am so glad to have been introduced to her and Eli, it made the rental of my property so FAST, EASY and EFFORTLESS. I don’t have to look any further for property help and neither should you.
Thank you Mo and Team !

When it comes to efficiency and problem solving, Robb and Jimmy at AMSI gives the best customer service. He helped me with an issue when I was desperately in need for help and ran out of options on what to do next. As soon as he got involved in my situation he knew exactly what to do and how to do it in order to resolve the issue and in a timely manner. Robb was also very credible in everything he knew, and his client relationship was trustworthy. Their mission statement, «At AMSI, we believe that a first impression is a lasting impression, and our primary goal is to provide a quality experience and excellent service from start to finish.» is very appropriate for the services that they provide and I recommend them for future business.

Jennifer from AMSI finally responded to me *a whole month later* about why the inspector didn’t show up:
«I wanted to touch base with you about the re-​scheduling of the annual inspection that the the inspector missed because it fell of his radar.»
Spelling mistakes and lame excuse, impressive service!

I have been renting a unit managed by AMSI for the last 5 years. I recently had some flood damage to my apt and Jenn in tenant relations was extremely helpful and responsive in dealing with the matter. The company really cares about the service they provide and they displayed a lot of empathy for my situation. They also helped mediate and rectify damages that were caused by a 3^rd party contractor. Big thanks, Jenn and the whole AMSI team.

this company falsely advertised as a BBB a+ entity. The truth is the company is not even a member. This indicates that they will do unethical things to get your business. Please think twice before using this company. I suffered huge financial loses through trusting their promise to do a good job. Once you they got their commission, they would not respond to your phone calls or emails.
Today I was at a settlement hearing with my current tenant (screened by AMSI). It has finally dawn on me that he is a professional renter. Not only that he has not paid any rent for the past 3 months, repairs for the severe damage to my property, today he has asked for us to waive all the back rents plus another 4 months of stay without charge. I guess we are very down on luck to first trust a irresponsible leasing company AMSI to do the screening and to let a human garbage to live in my property. He know the system so well in order to abuse it. We the hardworking people in the end have to suffer –pay for all the damages he has done and to let him live there rent free. We lost a lot of our hard earning money. All thanks to AMSI and in particular to Scott Russell. Please screen your tenants properly and don’t use AMSI San Francisco as your leasing agent.

Dawn Cusulos is a great agent. Our family found a wonderful place with this experienced professional. Thank you!

I found an AMSI staff person to be rude and unresponsive. I have a property in Marin I thought might be suitable for corporate rentals. I called to see if AMSI would be interested in listing it. It’s a beautiful property with stunning SF Bay views. I told the person where it was located, and he said he might be able to come see it the next day as he had some property to show in the neighborhood. He said he’d call me to let me know. He never called. I realize people get busy and maybe forgetful, but that’s no way to run a business. He could have at least been honest and said he wasn’t interested. Property owners deserve better than this company.

Not impressed with this company from the renter side. I have worked in real estate for many years and I know one of the most important aspects of this type of work is timeliness in communication and documents. Unless we had to talk about money, the realtor we had to communicate with was very sporadic with responses and completely dismissed us once we realized the apartment would not suit our needs. Unprofessional and not worth the stress of working with them.

I used Eli for my relocation from Chicago to San Francisco. Eli was fantastic and a true professional! I told him my criteria for my new apartment, and when I came to SF for my house hunting trip, he had seven apartments lined up for us to visit. We drove around several different neighborhoods looking at places from about 11am until 4pm all the while Eli pointed out popular restaurants, bars, and other cool spots. He is very knowledgeable about the city and comes with lots of recommendations! The SF rental market is tough and I am so happy that Eli helped me find my dream apartment in an awesome area! If you are new to the area, definitely reach out to Eli. He does a lot of relocations and will even facetime you from properties if you are unable to come out for an exploratory trip!

Eli was godsend! We hired Eli after another management company completely failed us. I mean fail like we had to rekey our apartment building: the front door to the building on a little street named Geary fail. Needless to say we were uneasy about the whole process, but a friend recommended him and we were moving out of town (and had no choice). The good news is that we couldn’t have asked for a better agent.
Im a total control freak and to make matters worse I was nine months pregnant, but Eli took care of everything. I never had to ask, he always took the initiative and did whatever was needed. Eli took care of our home like it was his own. He would call to let us know about quirks in the house. He helped set up cleaners for the move in. He even hired the locksmith that rekeyed the front door to the building. Most importantly, he was concerned about not only getting a tenant in, but getting the right tenant. He really got to know us and found us a perfect tenant for our space. Best part was that this was all down within a months time and we didn’t have to pay 2 mortgages!
When our tenant moves out I know who Im calling. I whole heartedly recommend AMSI and Eli to anyone looking to rent their space or even find a space.

In looking for a property manager, I called several companies. When I told them that it was a single family home, no one got back to me except for AMSI. I worked with Dawn Cusulos who was terrific. She has a lot of energy and was very positive about showing the house. I also appreciated that she started with an optimistic (perhaps too high) rental amount, she was straightforward about suggesting it be lowered.
It took a number of showings, but now the house is rented. Since I work full time, I also like that AMSI has their own maintenance staff and I won’t be getting the calls about clogged drains, etc.
If you’re a landlord, AMSI will do a great job for you.

I have been renting an apartment with AMSI a little over a year now, and unfortunately, I am extremely upset at the way they have handled everything starting from day 1. I have experienced nothing good here, and this is why:
First, when we were getting ready to move in here, we had already signed the lease, and I was getting the cashier’s check together for the required amount of 1^st month rent, and the requested deposit. Our realtor then asked us for $ 800 more in deposit at the last minute. Is that even legal? Why hadn’t they asked for this extra deposit money from the START then?
So, then, we moved in, and they didn’t provide us with all our keys, for 1 whole week. I had to contact them a couple of times about this issue! It took a WEEK for them to get us our mailbox key, and an extra key to get in the building (because there was 2 of us living here.)
We then had a screen from the sliding glass door in the living room that was broken and needed to be replaced. They came to take measurements, and ordered the piece. A month had gone by, with no follow-​up from them. I finally had to say something in order for them to bring in a a new screen. Really? They couldn’t have taken the initiative and given us some updates on where this whole thing stood???
Fast forward about 1 year later, and I get an email from our realtor saying that they needed to come in and take measurements for new cabinets in our kitchen. So, ok, I let them do this. During this time, we let them know also that our windows and glass door were old, leaky, and were letting in drafts. They took note of this, and left, and we heard NOTHING back at all. Nothing about what they wanted to do regarding the cabinets they came here to take measurements for in the first place, and nothing about the windows!!! THANKS! Nice follow-​up once again.
A few weeks later, I got a rather strange e-​mail from the realtor asking if we planned on staying in our apartment. I said yes, for the time being, and asked what was up? I only got a cryptic response back, that the owners wanted us to stay, and that his manager asked him to ask us. Um, ok…
A week or two after that, we got a notice from the tenant relations rep at AMSI that our rent was going up $ 200! This was about a 12% increase. Now, if they are going to raise it more than 10%, by law, they need to give tenants 60 day notice I believe. They failed to do this, and we were forced this increase in 30 days.
I was so upset, I called the tenant relations rep twice about what could be done about this whole situation. She did not return calls in a timely manner, and at one time, even took DAYS to even return my call.
We will most likely not be staying here much longer. The way we have been treated by members of this company, as well as the owners, has just really been upsetting and frustrating!!!

Eli picked us up at our workplaces took us around to 6 different apartments in and around Hayes Valley, Duboce Triangle, and the MIssion. He gave us good perspective on the renting application process and what to take into consideration when deciding on a place. Midway through the day we decided we liked a loft on Haight the best, and he made a call to the realtor and drove us back in time to pay the rental application fee. By the next day we had been approved and signed a lease.
Overall it was a great experience. Eli was fun to chat with, and is really knowledgable about the city. We also didn’t feel pressured to make any decisions. I would definitely use his services for my next move.

I concur with other reviews about corruption, but also severe incompetence combined with apathy. I own an apartment, they «represent» me to tenants.
Their contract states that the cleaning company inspects your property every two weeks to assure that your unit is not being mistreated.
1. A sofa was broken in half (!). I had to report the damage and then spend 3 months threatening court action to be compensated.
2. The most recent item is a motorized solar shade that has been stolen and/​or broken and thrown away. The shade was under warranty, but they will not produce it. Their responses have been inconsistent and untrue.
I don’t want to rant, I just wish I had consulted Unilocal before signing with them last July. Do yourself a huge favor and do not do business with this company.