Arevalo-Marcos, DDS

Very unprofessional. I called the clinic because I was having a very bad toothache and asked if I could schedule an appointment as soon as possible. When I spoke to the manager on the phone, I clearly stated that I would want to have my tooth extracted. They scheduled me a week after (I waited this long because I’ve read some good reviews and its the nearest to home) only to tell me that they don’t do such procedure in the clinic. I understand that it’s out of their scope but they could have told me over the phone and not make me wait in PAIN for a week.

This place is horrible. I called the receptionist to make sure I could use recent x-​rays from another office as I do not want to expose myself to extra radiation. I was told that was ok, so I made an appointment for an exam.
The office looks like it’s from 1965. The bathroom has some sort of terrible science experiment going on and the place overall was very dirty.
The dentist told me she had to do her own x-​rays, this is not true since my last set was done in April of this year. Since I was resisting the x-​rays she said, «I mostly do cleaning, I don’t really do fillings.»
Right. The light was flickering, the place was scary and I was out of there. If I could give this place zero stars, I would.

DO NOT GO HERE!!! If I could rate LESS then one star I would! Very unprofessional and outdated office. The office manager clearly doesn’t know what he’s doing (is probably a family member with no other recourse for work). I had a few fillings filled and not only did I have to return because the filling wasn’t properly placed, but the dental office tried to charge me more money (after the work was done) for work that had a pre approved price. I had to go through my insurance and get proof that the price was pre approved and locked in just to get the charges reduced (which is WHY I had gotten pre approved in the first place). Then a couple months later they tried to send me another bill for that same work. INCOMPETENT!!!
And that’s not all…
Fast forward several months and I’m flossing my teeth and a filling pops right out of my mouth!!! When I call the office manger tells me to go to another dentist. I ask him, «does your office not stand behind the work they do?» He replied, «go to another dentist and hung up the phone.»
Moral of the story, DO NOT GO HERE. Their work is horrible and THEY don’t even stand behind their OWN work.
I wouldn’t be surprised if they got their own personal dental work done off site.
I don’t typically write reviews, but this place is such a scam that I would feel bad if I didn’t do my part to keep others from the terrible experience and service I received.
They should be embarrassed to charge people for the «service» they «provide.»

The doctors and staff at the Arevalo-​Marcos office are really great – caring, gentle, knowledgeable, and (as far as I can tell) honest. But I just couldn’t get over how outdated their office is! Now, I’m not some queen who has to have the chicest dentist in town, but when the hygienist asks you, the patient, to hold up the X-​ray machine because its arm is so old it can’t support itself… well, ’nuff said. It’s a shame that such a great group of professionals has to work in a gloomy office with such old equipment.

Sweet friendliness by the staff and especially the receptionist kept me coming back for a few cleanings. On one particular occasion (the last visit) the dentist (the older lady) told me that I should have 8 fillings done. She pointed to random spots on my X-​rays. Then, she said she’d show me where in my mouth… and poked at different teeth than she showed me on the X ray. and then, she went back to the x-​rays and pointed at 8 different random teeth. I used to work in a dental office so I really am pretty sure this lady didn’t know how to read the x-​rays. She seemed really excited to try to do 8 fillings on me in 1 day though. I went to my new dentist this year and she doesn’t think I need any fillings.

I’ve been to many, many dentists in the city and after a horrible experience at Gentle Dental, I put off going for 5 years. After breaking a tooth last month, I hunted for a new dentist, which took my insurance and was within walking distance of my house — found Dr. Marcos and made an appointment. Dr. Marcos and her husband are two of the sweetest people I’ve ever met — very comforting. After my exam, Dr. Marcos explained what I needed done and said her son would be the one to do my root canals — yes, plural — I need 3. So an appointment is made and I show up last week. I’ve had root canals before and they hurt — sometimes a little — sometimes a lot. Through the entire procedure, Dr. Anthony made sure I was comfortable, making sure to let me know everything he was doing. In the past, I’ve normally had to take prescription pain killers after a root canal — not with this — 2 Motrin right after and 2 more before bed and I was good to go. If I could give Dr. Alicia & Dr. Anthony 10 stars I would!

I’ve been going to Dr. Marcos’ office forever. What a great bunch of people! Lynn at the front desk is so efficient in scheduling & taking care of insurance claims. Dr. Alicia & Dr. Anthony take their time to explain the treatment you’re getting and do an awesome job. A great family practice that you should definitely check out if you’re looking for a dentist.

Gotta love these guys. I always feel like I’m going to visit family when I come here — Pearly, the dental assistant, is awesome and pretty hilarious (though she doesn’t realize she is). She loves Tyler Perry movies and anything related to gossip — you’ll love her. Lynn who runs the front desk actually does so much more than that — she takes the time to explain your coverage, coinsurance for any procedures so you know what to expect.
And I’m convinced Dr. Anthony is a comedian in his secret life and a karaōke master in his other secret life — he hums tunes and tells jokes throughout your procedures, so I almost forget I’m getting my teeth drilled by sharp objects (that’s a good thing). Oh, and my boyfriend has been coming here since he was nine, so that says alot. I’ve been to alot of dentist who have tried to screw me over by pressuring me to get procedures done that I don’t need, but not these guys. They kick ass.

The Marcos office is by far the best dentist I have ever visited. It isn’t a very big place, but right away they let it be known that they care a great deal about your dental health. While waiting for Dr. Alicia, the receptionist Lynn took me through all the steps of my insurance coverage so I would know exactly how much out-​of-​pocket I’d be paying for a recommended procedure. Her assistant Pearly is such a cut out, she is the awesome aunt you wish you had. Everyone in the office is great, and they do fantastic work.

This family owned business is the best! Previously I had a traumatic experience at Monterey Dental and had not been back to the dentist in a couple of years. Dr. Alicia was very gentle and comforting as she cleaned my teeth. Her assistant, Pearly, was also very gentle and walked me through as she took x-​rays of my teeth (no gagging involved). In another visit, Dr. Anthony (Dr. Alicia’s son) did my fillings and was also very gentle and checked in with me every so often throughout the procedure. He also assessed my front teeth for veneers. Surprisingly, Dr. Anthony suggested Invisilign instead, which is a cheaper alternative. The front desk person, Lyn, is very friendly and explains your benefits in simple terms. The whole staff communicaties with their patients and are very friendly. A bonus is having 98.1 KISS FM playing in the background and hearing Dr. Anthony sing a few tunes. Awesome!