Aroma Carpet Cleaning

What’s wrong with this business? I made an appointment last week and I even took time off to work with them and they did not show up. They were great in the past but they do not care about their clients any more.

These guys also go by the names «First Class Carpet Cleaners», «UCM Services», «All Green Carpet Cleaning», «Dreamer Cleaner», and «888 Cleaners». It seems like they may change their business name whenever their Unilocal scores get too bad.

I did the same as other reviewers, bought a Living Social coupon, Aroma Carper Cleaners came to my house and said they could not do the cleaning as our carpet was too dirty and they would need an extra $ 200 to do what the coupon was for. We had moved all the furniture out of the rooms and thoroughly vacuumed and were fully ready for a carpet cleaning service. We’ve done this before and never had an issue. I said I understood it wouldn’t be perfect but perhaps better, and they said it would be unprofessional for them to attempt it. I understand up-​selling and offering additional services, but having us over a barrel, saying we must pay $ 200 extra or you get nothing is highly suspect. Bait and switch, a shake down, I don’t know, I was shocked as all my Living Social experiences have been good. I don’t want them in my house again, and a call to the owner did no good. Now lets see if Living Social gives me my money back. What a waste of time. We borrowed a steam cleaner and did it ourselves and its not perfect but its better and its done. I think I’ll go back to Baker’s Chem Dry, they rocked, sorry I was sucked in by a coupon.

we bought a deal through LivingSocial ($ 59 for two rooms). when the crew showed up, they informed us that we did not have «regular carpet» (we do. it’s regular), and thus it would involve shampooing (vs «cleaning»). with this revelation they proposed to add an additional $ 100 to the $ 59 we already paid. i was out of the house so my wife had the pleasure of being the go-​between, which MAY have been a factor in their attempting the old bait & switch.
anyway, my wife put me on the phone and they explained the above to me. i insisted on them ONLY doing the work that we had already paid for: two rooms for $ 59. they pushed & pulled & went back & forth, and we finally landed on an extra $ 30 to have my two area rugs cleaned. i didn’t really need my area rugs cleaned.
long story short: avoid these shiesters.
PS: the Unilocal review from «Armen Z.» is a fake, and he’s affiliated with the company. what sort of regular joe/​jane who’s having their carpet cleaned would know such specific info about the products they use… not to mention: a single, shimmering 5-​star review among a sea of pretty much 100% 1-​star reviews. cute. just be better at what you do, show up when you say you will, and don’t try and screw people over and you’ll actually earn some better reviews. i think that’s how Unilocal is supposed to work, no?

Do not buy their «service» at any price. They failed to make two appointments without phone call or notice. Unapologetic in their failure to make the appointments and no offered remedy. LivingSocial is also culpable in failing to screen their offerings. A simple review of previous customers suggests failing to make appointments is a pattern with this company. Avoid them at all costs.

Wish I could give it no stars! I called two weeks ago to setup an appointment, took off time from work and NO SHOW! I called twice and still no call back. I got a Living Social deal a couple of months ago and was hoping to use it. Can’t believe how unprofessional this service is!

Wish I could give 0 stars. The most horrific customer service experience I have ever had. They were a no show for a 9 AM appointment. Finally got in touch with them and they basically laughed at me on the phone and made it seem like it was my problem they were late. Finally showed up and told me I would need to pay them $ 300 additional dollars to have my carpet cleaned. They were disrespectful and rude. AVOID THIS COMPANY! I reported them after my experience. Wish I had read these other horrible reviews before working with them. Total SCAM!

bought amazon local deal. scheduled appointment. called to confirm seemed to be all set and no show. will not use again

No show, no phone call after appointment time. Called them up, and was told they would be late for 1.5 hours. Called them again 1 hour later to confirm. You can tell they were making stories. 2 hours past appointment time, called them last time trying to tell them not to come (so as not to waste their time). No answer. Complete waste of everything. Beware!

I ordered Carpet cleaning. Everything was done quickly and efficiently. I did not recognize my room all very beautiful. I advise you to try this company and you never want to call another company. Very professional approach. Believe me you will be happy.
Sincerely Jonathan Stamps

So this is the second time I’ve had my carpets cleaned giving me some perspective on what I thought was possible and what in fact is possible. Aroma Carpet introduced me to the world of deep clean. It cost more (think in the two hundred plus range for three and a half rooms, 14 stairs, a long hallway) but these two dudes got out stains that were described as unremovable before. Plus they used products like Biokleen which I love. The house smells great and the carpets are no longer a distraction. But that’s not even the best part, I called at 8:39 a.m. and the carpets were done by 11:47 a.m. These guys said they would be here by 10:00 a.m. and were. A perfect experience.