Aveda Experience Store

I walked in and was immediately greeted by a nice gentleman who wanted to help me. I was looking for a specific product and had some questions about moisturizers. He was enthusiastic about answering all of my questions, and gave me a free sample of the moisturizer when I checked out. Great experience!

So firstly I want to say that I am a loyal Aveda user. My Shampoo, conditioner, composition oil, style prep, pomade, curling products, hair masks, body lotion, even my toner are all Aveda. I will continue to use Aveda regardless of the customer service of one location. If it got worse I would just go to the store next to my house or buy from my Salon.
The reason for ³⁄₅ stars is because the ladies that worked yesterday on ¹¹⁄₂₀ in the early afternoon seemed very non-​chalant. At first the lady who helped me greeted me like I was lost. Then she pulled up my pure privileges account and got a little nicer.
One of my favorite things about Aveda, is the outstanding customer service. I think it just could be improved at this location. Nothing all that serious either; just be a little friendlier to people walking in to buy. I am also more then happy to rewrite this as a 5 star review once I see that too.

This store has the most horrible customer service I have ever experienced. Not just from one employee and not just on one occasion but from atleast 4 different employees on a few different occasions. Even if you buy a bunch of products they are so stingy and won’t give you a Sample to try of a different product when you ask. I hate shopping here but I do like some of there products.

Terrible experience. i’ve been a member of a Aveda privilege since I’ve signed in NYC but the girl who was selling me soap said that I wasn’t registered and I should just register again. It turned out i still have a privilege account she must have misspelled my name and couldn’t be bothered. Terrible customer service.

Another negative review for this store — clearly management needs to do something about their staff at this location. Went in with my email for a free trial product and the staff there gave me such an attitude about giving it to me, you would think I walked in begging! When she couldn’t find my information in their system, she asked me way too many personal information. When I told her I shouldn’t have to give all that for something I have proof and right to, she was extremely rude and said, «well I’ll LET you have it this time, but next time I won’t be so nice and generous.» EXCUSE me??? What is with the attitude? Aveda, invest more on customer service, because you just lost a very faithful customer and them some (as I will not be recommending this place to anyone!)

I purchased a product from another aveda store and I wanted to exchange it at this store because it’s closer to my house and the told me I have to go to the original store to get the exchange. I wonder why their store is so quiet?
There are so many natural products/​store out here in San Francisco, if you guys don’t make it convenient for customer, added to your expensive products, what makes you think we are going to come back?

Was immediately greeted when I walked in to the shop & offered a cup of Tea as I started browsing & shopping for Hair Care Products.
I was helped by Violet who was incredibly knowledgable, polite, & professional. I went in looking for products that I could use to condition my hair, which is Colour treated & Violet helped me pick out a Replenishment Hair Repair Serum & Conditioner that I could apply daily as well as a Line of Keratin Products that I could use for the look & style that I wanted. I wanted a product that would make me feel special & she offered me a Sample of the product & a cup of Tea while I was shopping. I explained to her the kind of products I needed and she helped me find a line that would work for me and my budget.
The cup of Tea was very welcomed as I browsed around, looked at products, and I felt as if I was walking in to a shop run by the likes of Tabatha Coffee. My experience here was spot on & I felt like Royalty. It was a bonus & perk that I had one of the Staff, Violet, with me — to answer my questions & help with my shopping experience! At the end of my visit she kindly invited me back.
So glad I found a shop that can meet my hair care needs here at Aveda! I work close to Westfield so its very convenient to have this shop so close by. I wouldn’t just take my custom anywhere so I am very pleased to have found Aveda & their Delightful & Sparkling Staff!

I love Aveda products, but the customer service was a hair above awful at this location. I felt like the associate I was talking to wasn’t listening to what I was saying, and when I wanted to exchange a conditioner (with more than 50% left in it, which is all they told me to do when I originally bought it at the Hillsdale location), they kept telling me that there was too little left but that they’ll let me exchange it this time. (Plus i was exchanging it for a more expensive conditioner.)
When i explained that it’d been laying down in my bag and is definitely more than half full the woman who I think was the manager just shot me another condescending look, cut me off, and said, «well we’ll allow it this time». After that i just stopped talking, but she made me feel like they were doing me a huge favor and i just wanted to explain that i wasn’t trying to rip anyone off. Next time I’m just going to the Palo Alto or Hillsdale locations instead, where the’ve always been super nice.

Ich bin ja überzeugte Aveda-​Nutzerin. Und soweit ich das überblicken konnte, hat der Shop alles, was ein Aveda-​Herz begehren kann. Zumindest habe ich alle mir bekannten Produkte in den Regalen gefunden. Eben jene waren so «in die Regale dekoriert», dass ich mir nicht sicher war, ob man sie auch tatsächlich aus ihrer perfekten Umgebung reißen und mit an die Kasse nehmen darf. ;-) Zumindest hat keiner gemeckert. Der Verkäufer an der Kasse war super freundlich, fragte ob ich weiß wie ich die Produkte anwenden muss und wechselte dann, da ich das wusste, in einen netten Plaudermodus.

Wow, who knew it was so difficult to redeem my birthday gift because I was not mailed the card, and then I was made to feel like I had to make a case for myself in court. I came in Friday ⁰¹⁄₁₈ around 3:30pm, and was greeted by a female Salesperson with tats on her chest. She quickly turned rude when I mentioned I did not have my birthday card like I normally get. I suggested she look it up in the computer. She just blankly said «well I do not want to get into trouble, and we MUST have that card.» In my head «umm I am the customer, so I do not frankly care if you get into trouble, it is called customer service, basically your job!» I asked to speak to her Manager who pretty much had the same attitude. It left me feeling pretty pissed, and wanting to return the hair putty and lotion that I just purchased the week before. But I love the rosemary mint lotion and the smell of their men’s hair putty.
The saving factor was an Associate, with the initials lk from receipt, who I shopped with on my birthday ⁰¹⁄₀₈. She was very helpful that day, and apologized that her store ran out of the birthday spritz vials, and to come back. Would I return to this Aveda? Probably not, and remember to bring your freakin birthday card like it’s a club pass.

It seems people either love Aveda and use their products or they don’t. Being a transplant from Minneapolis (Aveda’s HQ), I’ve known, used, and loved their products since I was old enough to start caring for my own skin and hair. Their products aren’t the cheapest on the market by far, but with Aveda a little goes a long way.
The store is clean, smells great, always has everything in stock, has a good rewards program, provide samples of delicious tea, and is staffed by knowledgeable and friendly staff. No high pressure sales and these men/​women really know their stuff. Veronica is great.

They are so concerned with give you tea and convincing you to buy products, but everytime I’ve used a double point coupon, they’ve forgotten to give me my double points!

I’ve been meaning to redeem my coupon for a free sample and finally did yesterday. Aveda has both emailed and mailed me marketing material to get me into the store and it was successful. I came out (after some basic info registration) with a travel-​size Smooth Infusion hair care for frizz control. I think the lady working thought I was insane or didn’t know what I was getting myself into but whatever, a product to try is a potential repeat customer. Samples are the way to win my heart as long as you don’t wreck other parts of my body such as my hair or skin.