Bank of America

ATM suck here. Yes the ppl inside are nice but if I wanted to go inside and deal with them, I would have done that before trying to put my damn money into the ATM that doesn’t work right.
Fix ur crap or remove all 7 of them as they do not work!

Worst bank ever. First bank I ever went to that doesn’t have $ 100 worth of quarter. Had to go wells Fargo to get it. THIS BANK SUCKS. Worst then 1 star.

So BoA cancelled my ATM card last night at 5:57 due to a possible fraud situation which of course my account was not effected but my card cancelled anyway… Ok I get abundance of caution blah blah blah. Did it have to be at 5:57pm so there wasn’t even the slightest chance I could get any cash out of a branch? Alas borrowed funds for dinner from a friend and went to a this branch on my lunch break to get a temp card so I could I don’t know, live. I wait in line they input some info in a computer and tell to have a seat. After 15 minutes I look around to 4 employees doing nothing and 1 that has a customer. Really? Finally the manager asked if I had been helped I explained I was just waiting for a temp card. He walked away! This isn’t because I was drunk and lost my ATM card! BoA created this situation and then forced me to sit and wait for what has now been 20 minutes and counting…
After 25+ minutes I pull out cash with my ID and am leaving when they tell me oh well soandso is back now he can get your card now. They made me wait for someone’s entire lunch break! A simple heads up that maybe I should come back in a half an hour would’ve been helpful!!! I’m glad the assistant manger got to eat lunch as now I have no time left on my lunch break.

I come here often since I work nearby, but this BofA has somehow managed the skill of being unmemorable. All my transactions pass by without hassle, and I neither receive superior service or terrible service. Service here is just quiet and unassuming.

Wonderful staff and always willing to go that extra mile. Free lollipops too!

In my building; works for me.

This bank gave us three days to fill out to some patriot act paperwork and threatened to disable the account on the third day if we didn’t fill out some ridiculous paperwork within that time; they wouldn’t let us do anything online. three days? get your act together bofa; I’m sure you’ve known about this requirement for months if not years. You just lost our account forever. Funny none of our other financial institutions required this. Thanks for your help keeping terrorists out of the financial system. right.

Breaking up is not always hard to do…
I have been a loyal BofA customer for almost 20 years. I took pride in the start of the downturn that BofA was one of the few institutions that was healthy. When Ken Lewis decided to take over Merril it was all about ego, wanting to be better than Wall Street, wanting to be the guy from the south who could be smarter than the arrogance that brought the country to the brink of disaster. The giant screw-​up initiated new procedures in every branch that changes the way tellers process deposits. None of them good.
I deposit a lot of checks and each that has been drawn on BofA requires the teller to verify the account. Seems to be a smart thing until BofA’s own database doesn’t recognize more than one account. Teller wants to hand back the check and have you go back to the person who wrote it. I don’t think so. Deposit it and even put a hold on it until it clears. This takes a manager or supervisor to ok the procedure. After several phone conversations with the branch manager I have been assured that my business is important and they want to keep me as a happy loyal customer.
It takes a lot to get me angry. I have walked out of the branch spitting blood from more than a few knuckle-​head tellers. On one occasion when I asked for deposit approval i was told by the teller to stop being rude. When it comes to business I’m direct and adamant. Rude is something else.
Bottom line: I’m closing five accounts and moving to an institution who values me and my transactions. One where customer service means more than saying thank you.

I’ve been here a couple of times with problems on my account when A) someone over the phone tried to solve but failed B) someone at another branch tried to solve, but horribly cluttered my account and messed up on a card order.
The last time I was here sealed the fact that this place offers great customer service that is not only friendly, but fast and efficient. When my account had fraudulent activity, my card had to be deactivated and a new one issued. I was suppose to get a new card sent to me, but after 5 different screw ups, this B of A location saw the account, sorted everything out, and had a card FedEx’d to their location so I could pick it up a couple of days later.
I always come here on my lunch break and have never had to wait. The greeter is quick to acknowledge you and assess your issue to direct you to the next available person.
Superior service :)

It’s unfair that so many folks take their hatred for BofA out on this one branch. The fees are annoying, but blame that on the corporate entity, not the nice folks who serve you day to day at this clean, organized, efficient and friendly branch. Don’t hurt that virtually ALL of their employees are very nice looking too — I’m winking at you Barclay! ;-)
They’ve been so nice to me on every occasion that I’ve come in, even under circumstances where corporate customer service has effed something up and they’ve had to fix it… they’ve been super understanding and patient while I fumed, and did their best to make the situation better. Which I appreciate!

I hate going to the bank. I’ll do anything to avoid it. I would call customer service and wait with the annoying music for 40 mins before I step foot in a bank.
I didn’t have a choice when one of the previous bankers at B of A was an idiot and linked my debit card to my savings account. Who does that? They kept sending me this stuff in the mail telling me I violating some federal law. So I did the unthinkable, went to the bank.
I was surprised… as soon as I walked in, an associate asked me if he could help, sat me down and fixed the problem in literally one minute, explained the whole thing and I was out the door. I’m convinced it’s this particular B of A tho… will have to venture out and see.

It is really easy on Unilocal to post a review bitching about BofA as a company, but I want to focus on this branch in particular. Since thats why we’re all here. :-P
Tellers:
I’ve dealt with them on about five or six occasions. I just feel a bit safer when I have a large transaction to go in and use them instead of the atm. They have always been incredibly nice although a little pushy on the upsell on this branch. Made a large (10k) deposit and they tried to get me to put it into a CD rather than Savings. I like their risk-​free cd, but still…
Accounts:
I was withdrawing money out of my CD, to put into savings, and they helpfully explained that I was able to put it into a checking maximizer acct which was getting an even better interest rate than my CD was. They did say I could re-​start my KeepTheChange with that new checking acct… bzzzt…thats why this i’m putting them at 3 rather than 4 stars.
Overall…i don’t mind going into this branch to do business.

who ever heard of a 2 week hold on a check for 34,000

Opened my first bank account in San Francisco at this branch. Although I don’t fault the guy that opened my account, because he was actually really nice, I DO fault this poorly managed bank:
1) Fees that they never waive — even when they screw up
2) They intentionally make you go to a branch to fix anything so the phone reps can spend less time per customer
3) Insanely rude customer service. At separate times, I lost my temper with them.
4) Incompetent representatives that screw up wire transfers. What should normally arrive within hours takes DAYS with BoA.
5) Long hold times on money. For big deposits, they will hold it for multiple weeks without any chance of lifting the hold.
BoA — I hate you with all of me. I will never go near one of your branches for the life of me. I’ve switched to WaMu and the experience is 100 times better.
Also, just for the record, since some people claim that BoA doesn’t care about you unless you have a «big balance» … well, I do, and they still suck and it shouldn’t matter anyway. A customer is a customer.

I opened an account with them and the lady was so spicey… i LOVED her. She was an older russian lady with the most delightful sense of humor. The process took thirty extra minutes longer b/​c we were having such a great time but she was very knowledgeable about cds, money markets… etc. If you want her contact info. let me know. Im pimping her out.

Gotta love that good ol’ B of A. They’ve been «rockin’ and bankin,» as I like to call it, in a loosely connected form of sorts since 1784, in the OG days when they were the Bank of Massachusetts. Oh man, and then after the 1906 Earthquake, when that carpetbaggin’ wetback Giannini helped rebuild SF, gotta give credit where credit is due, man, that shit was solid. Oh, and let’s not forget the 1980’s, or as I like to call them «the glory years.» While most banks were disinvesting from the Apartheid régime in South Africa, not good ol’ B of A – nah, they knew what was UP! Man, they just kept the cash flowing, right up until the bitter end, and why not!?! You gotta diversify your assets, right? Oh, and that same decade also saw the completion of that monument to architectural masterpieces, the San Francisco Headquarters, 555 California St. Man, ya’ll know how to ship some bodacious amber-​red South Dakota granite 2000 miles accross the country to build your HQ, and hey, why should the fact that the quarry and rocks themselves are sacred to the Oglala Souix stand in your way?!? You are, after all, the third largest company ON THE PLANET. Those Indi – err, Native Americans should be HONORED to have their rocks in your giant, deathstar resembling, tallest building in the west coast built on landfill headquarters.
Fast forward to the 1990’s and the synchronistic Nations Bank merger – I mean, who has ever heard of an anti-​trust law or a single bank holding no more than 10% market share nationwide as per FDIC regulations? Certainly not me! And oh man, in 2005, you really «brought the party.» That acquisition of MBNA, the loan sharks of the financial industry, pure and utter genius! I mean, NO ONE I know has seen that Frontline on PBS about those guys! After all, it aired on PUBLIC BROADCASTING, what a joke. Most of the facts were probably just made up by a panel of «experts.» And the hits just keep on coming: grabbing that money from direct deposits of those geezer’s social security checks, man, that jury that busted you for that must have been HIGH ON CRACK, or maybe they were a bunch of OLD PEOPLE THEMSELVES!!! Because, hey, if those folks overdrew for $ 30, you gotta get your cash quick, they might not be around for long to collect the cash from, right? Am I RIGHT?!? Yup, you gotta love the good ol’ U-​S-​of… I mean, B of A! Happy 4^th of July, guys, you’ve got my $ 380, use it well!!!

This is the bank of america. what can I say. it truly dominates most ATMs in California so that you feel proud to be a member. Its like the country of America itself — it feels nice to be a part of such a powerful enterprise — you even may look with disdain at others who decide to go with washington mutual or wells fargo; those poor folks have such access problems. That said the customer service line is crap. I mean — they all are but seriously. You call to make a payment, or check your account status, and you have to listen to all these advertisements about their services with no bypass method and an annoying reminder how they urge you not to miss this opportunnity. because you know if the automated voice is telling you to go for it you definetly should. If only I could just bypass those ads. Oh and they sent me a credit card once when I never ordered one. Tricky folks. Very clever… but is it legal? Don’t you have to sign and agree to the terms? Or maybe this Bank is so powerful they can get away with it — after all this is the Bank of America.

I thought On-​Line banking was the best thing since sliced bread. But things change.
Bank of America recently changed their Bill Pay option to not deduct funds from your balance until the funds are withdrawn by the payee. This means that your account balance will not accurately reflect your available funds once you authorize the payments but will make it appear that you have more available cash. This is an obvious move by the bank to collect more overdraft penalties from it’s customers. However when customer service was contacted they followed the corporate talking points:
1. When I said that the on-​line account ledger should act the same as a manual checking account ledger where a person would deduct the amount from the balance when they mail their bills. She said that everyone she knows does not deduct amounts paid from their ledger until the funds are withdrawn by the payee — Bull Crap!
2. All the other banks do it this way (well yeah — for the same reason)
3. Customers complained that B of A was cheating them of the interest they would make by deducting the funds from the ledger before they were actually w/​drawn. That doesn’t even make sense and if it did well then they make a whole three cents (if even).
If you are a B of A Online customer — call and complain.

It’s simple. Bank of America sucks ass. They did nothing but nickle and dime me to death while I had the account. I finally made the decision to close the account and go to First Republic (where they actually value their customers). When closing, I decided to leave $ 100 to cover anything that hadn’t cleared. I waited a month and cleared out the account and filled in the closed account paperwork. Six months later I received an overdrawn notice from them for $ 100. They claim that I withdrew the money which belonged to them. It took many, many hours on the phone, in person and 7 months of frustration before I finally found someone that could handle the situation.
First Republic has been a God Send!

I may be the lone dissenter, but I really like Bank of America.
This probably stems from the fact that I spent four long, miserable years with Wells Fargo and one day I decided I couldn’t handle anymore ineptitude and strife. I marched right across the street into this branch, and from that day have experienced great customer service, friendliness, and more flexibility than one would expect of a large institution. The key is to pretend like it’s First Republic and take advantage of the «personal bankers» (the guys at the desks.) They are there to solve your problems. My personal banker at 50 California makes banking positively pleasant. For the first time in my financial life, I feel totally confident in my bank. The online banking interface is extremely user friendly, the tellers never give you any «I can’t do this without getting a signoff from five supervisors» bullshit, and they even gave my broke ass a pretty low interest credit card.
Plus, you can’t beat the convenience; they are absolutely everywhere.