Baywell Psychiatry Group

I’m sure that the doctors are great here, but actually getting in touch with them is impossible without first incurring the wrath of a truly brainless reception staff. I called 5 times during business hours, and left 5 detailed messages on how to call me back, since they were too busy to answer the phone at all apparently.
After finally hearing back from them, I had a phone interview with a horrendously rude repetionist for several minutes. It turned out to be a series of questions that were not only incredibly innapropriate to have an untrained receptionist ask, but also were only available under a «yes or no» answer basis, which was made even harder when I would try to follow up or explain and have him rudely interrupt me. This moron probably barely has a GED, how he got a job in the office is beyond me.
They told me they’d call me back in «2 days maximum time», and here we are a week later, still no answer. I left another 2 messages (7 total now), but I’m gonna just give up hope of ever being seen.
To anyone from Baywell who doesn’t work for reception: I beg of you to fire the staff who handles your calls. This has been by far one of the most unpleasant experiences I have had in trying to receive treatment. A lot of people have very serious problems that desperately need to be addressed (myself included) and having a staff so inept at handling the crucial preliminary processes of treatment is not only a bad business module, it’s downright dangerous. People rely on you for help of the most serious kind, and you are failing them.
There are people who probably worked up the courage to get help after years of suffering, only to be ignored or turned away by your ignoramus-​filled reception department. If anyone like that reads this, please don’t give up because of these morons! Keep plugging away and seek help! You can get better!
See that? That’s called being helpful. You guys should try it sometime.

Horrible experience, and I never even walked in the office. I called on a Monday for my phone intake. It wasn’t a pleasant experience. Afterwards the receptionist told me that he would call in 2 – 3 days after he determined if they were the «right fit» for me or he would refer me to other offices. After 1 week without any word from them, I called and left a message the following Monday morning. By 3pm that day, I still hadn’t heard back so I called and left another message. Finally, I got a voicemail from them saying they couldn’t help me but gave me the phone number to 3 other places without any explanation for why.
What a waste of time! When I finally decide to move forward with seeking help, I choose a psychiatry group that doesn’t even have the decency to follow up in a professional manner.

The good:
Dr. Mun knows her stuff. She is well read on recent research in her field. She can work well with therapists (not true of all all psychiatrists). She actually gets down and does play therapy with your child. She looks at your child holistically and doesn’t just dash off prescriptions. She read our voluminous write-​up of our daughter’s behaviors without charging for her time, researched possible alternative diagnoses without charging us for her time, and gave us an insightful diagnosis for our child when we were struggling to understand what was going on. For all of this, my wife and I are very grateful.
The bad:
Baywell’s intake paperwork said nothing about charges for telephone calls, but they charged for every. single. one. And insurance doesn’t cover it, and it costs $ 300 per hour. And they charge your credit card *the day after* you incur the charges, whether you agreed to that specific charge or not. So if you’ll be asking them to coordinate with some other therapist, have your wallet ready.
If she gives you a diagnosis, do ask for it in writing. We never got anything in writing from Baywell, but followed her verbal recommendations for follow-​up in selecting some new specialized therapists to address our daughter’s needs. Nearly half a year later we found out she’d given a slightly *different* diagnosis to our daughter’s primary therapist (she had our permission to share information with that therapist, but still). Getting written records can avoid this sort of mess.
I was tempted to give a 2-​star review because I’m still chapped over the «bad» items above, but I think if you know *going in* what we only *now* know, Baywell could be a really good choice.

Surprised to see this upscale psychiatry center doesn’t have a Unilocal review.
Anyways, I was here sometime back and for a diagnosis.
When I asked for the appointment they just assigned someone who is available without asking for the specific medical complaints I have.
When I went for my first session (it was pricey, around $ 300) the doctor was late by more than five minutes. My session was supposed to be around one hour.
Around 40 minutes into the discussion, the doc just started hurrying up the questions so she can get over with me and go for the next patient.
While I don’t expect to get a conclusive result in just one session, the doc gave a letter for some diagnosis at some other place. I was never sure there was anything fruitful out of the visit.
I never followed up since it never made sense to me.
I am not sure if this is just with the one doctor I saw or with everyone in the center, but it was not great.
The feeling when I had when I walked out was that it was more like a business and not anywhere near a compassionate center we expect it to be.
3 stars since I am the starter and letting other reviews tilt the score higher or lower based on their experience — to give the business a fair chance.