Big O Tires

Free air checks on your tires! Was in and out in a flash. Jameel was very nice and kindly let me know that I should make sure I’m watching how low my tires sit. Mine were at 10psi (uhh…oops!). He pumped some air into all of them for me, then sent me on my way! Will remember these guys next time I have tire issues…

Chris, Robert and Ramon are the best! I took my BMW to the dealer across the street because they were running a special quoted my $ 199.00 to do my front brakes. When the final estimate was presented to me there was several things that they decided needed done because they said their records indicated I needed them done. This work had already been done by my mechanic!
I went across the street to Big-​O and I got the brakes done right away and while I did need new rotors it was nowhere near what BMW wanted to charge me
Then today I went to get my a smog certificate for my car and the mechanic where I took it to told me I needed to get a valve cover gasket. They said that after I did that and ran the car for about 300+ miles to bring it back for a smog certificate. I didn’t think that sounded right so I phoned and spoke with Ramon and Robert and they gave me some solid advise that worked out. Great guys, great service!

Great group of professionals working here! They will work with you to get the best possible service and price. Highly recommended!

Before you dismiss my 2-​star rating of this Big O location, you’ll want to hear me out. I am not at all a fan of giving people negative Unilocal reviews unless truly earned. So here goes…
First let me start by saying the two stars is earned simply because of their front counter customer service efforts. The manager (can’t recall name) and the front counter person (Ramon) were cordial, professional, and tried to correct what was wrong. So for that, I am thankful.
But what is most important is the service quality. After all, I am not there for smiling faces. I am there for quality service of the most basic kind… tire and wheel maintenance. I brought my car in for a simple alignment and wheel rotation. The job was done quickly and hassle free, so I thought. When I came back for my car, I noticed that the technicians had left grease residue on the wheels and on my center leather console. Ramon was nice enough to come out and wipe off the marks. After I drove off, my Tire Pressure monitor in the car was telling me that my PSI’s were way off on all four. This is a HUGE mistake for road safety. I brought it right back, and again Ramon was very helpful and apologetic. As he was setting the proper PSI’s, he noticed that they forgot to put on two of the valve caps. Again, no attention to detail. Ramon again was very helpful in providing replacements. Finally, I thought I was done. But when I got home, I noticed that there was even more grease on my vehicles interior headliner which, if you know car detailing, is very tricky to clean headliners. It was a huge eye soar. I called Big O and Ramon offered to take it to a detailer they work with. After spending several days thinking about this, I realized that I couldn’t gamble with having my car in the hands of such reckless technicians again. They lost my trust. I even checked the torque on my lug nuts to be sure they didn’t rush through that process too. I ended up ordering special detailing product to handle the grease stains myself.
I would highly advise against trusting their «technicians» with your tires and wheels if they can’t set proper PSI and can’t simply keep your car in the condition that you brought it to them in.

I have been to other Big O franchises over the years, but I have never been treated as well. Professional, quick, and friendly.
I had picked out the tires I wanted, and called them just after their 6 pm close time (I didn’t know that they were closed when I called). They answered the phone anyway, and said that they were happy to help me get the tires. After checking his computer, the man apologized and said the model tire I was looking for would have to come from San Jose, and it would be after noon the next day before he could install it. That was fine with me, though, and I made a 2 pm appointment.
About 8:15 Big O called me and said that the tires had unexpectedly shipped early and I could come in anytime I wanted. I went then, and in a couple hours my tires were replaced, the new ones balanced, and my wheels aligned. There was no hard-​sell upsell. In fact, they made the wheel alignment sound almost optional, although with SF potholes and the readings on the computer print out showing the problem, the car really needed alignment.
Friendly, accommodating, and low-​throughout the experience.
This Big O has a great team.

These guys are awesome. My check tire light came on in my Aston Martin. I drove in at 8:30 am this morning, no appointment, no call. They immediately jumped on my car, checked all tires, put air in and sent me on my way without charging me anything. That is service and they have a customer for life. Thanks to the manager and all of his people, they were all great.

I was recently advised by another SF tire dealer that my uneven tread wear was due to faulty struts. The estimate for repair: $ 600. I took the car to Big O on South Van Ness for a second opinion. Diagnosis: rotate tires. Cost: $ 0. Guess who’s got my business now!

I had a shredded tire and it could not be fixed. They gave me a spare so I could wait for tires not in stock to arrive the next day. Unfortunately, I live in Novato and when I drove home one o f my other tires started leaking. So I had to go to my local BIG O. I told the Novato BIG O guys to call the SF Van Ness store and tell Oscar. They did not call him. I fee really bad about this but when I called BIG O in SF, they have no voicemail. BIG O TIRES has a policy to not have any VOICEMAIL so if you are reading this Oscar, know I tried to call you after hours. I find it very bizarre a giant company like BIG O has no voicemail after hours. I tried the Novato Store… same thing. Weird company!

Three hours wasted here for two new tires and an oil change and a fake tire rotation. However, the worst offense was what happened when they went through my glove compartment… Almost all the contents of it were spread out between the passenger side floor, driver’s seat, and even to the back passenger side. THEN I FOUND TWO SCREWS, JUST SITTING ON MY FLOOR MAT. A bit disconcerting when you know something is loose but, don’t know what. I can’t trust that these guys did a good job. Took my car to another shop and they said that the tires needed to be rotated… This should’ve been done when I brought it in. I heard that they had charged my company’s fleet service for this. Who knows… NEVER COMING BACK HERE. I can’t trust that these guys did a good job or trust that I’m safe in a vehicle when multiple screws aren’t attached to anything.

Stayed open late to fit me in. Got two tires replaced in under 30 minutes. Super nice people — highly recommended.

We had a bubble on the left front tire & Mo did a great job of getting the tires we needed for our car, he special ordered them the day I came in. Said they would be there first thing the next morning & asked if I wanted to leave my car over night. I decided to do that & was going to call Über, but he offered to have one of his employees drive me which I didnt expect & appreciated. They were very professional & fast. Love the new location, just wish their computer system had transf our info from the last visit, but that’s a minor thing.

Worst place to get tires! They took my tire off and then had me wait for an hour. Then tried to raise the price on me. After waiting now you decide to tell me? Then the owner was rude and tried to argue with me. So I left. Your better off going to Larkin brothers down the street. They know how to treat people.

I stopped in because I saw a nail in my tire. While waiting for my car I witnessed exceptional customer service. The shop is clean and organized. They also seem very well informed and educated. Great job guys! I would recommend you to anyone.

Big thanks to Moe at Big O!
Had a flat and they were able to patch it in no time. Was told that it would be $ 35, which was better than replacing the tire so that was good, and then it got better…
When I returned to pick up the car, the tire was fixed and Moe said it was on the house!
Very kind & greatly appreciated.

Had a sidewall slash on my jacked up 4Runner, and the spare was REALLY old, so I did some quick shopping. Since I didn’t want to replace all 4 tires (had to change at least 1 axel or 2 tires), I had to find a location selling BFG. Costco was my first call, but they were really not helpful over the phone. Called Big O next, and they were extremely helpful.
I went to the S. Van Ness location, they were expecting me, and told me it would be 20 to 30 min tops. Well, it was about an hour, but for the wait, they provided the alignment free of charge whenever I wanted to to bring it back ($ 99 service usually).
The next week I had to get my wife’s Mazda serviced at Royal Motors down the street. They said I needed tires (which I knew and expected) and quoted me $ 1150 for 4 tires. I said I’d think about it, and walked a couple of blocks to Big O, got a quote for $ 840 for arguably better tires.
Took the car over to them, was told 20 min, and the work was done in 15.
The next day I brought my 4Runner back for the promised alignment. The manager Mo remembered me, got me in and out in 15 min, no charge, no paperwork.
I can complain at all about this — good price, good service, did what they said, and stood behind it. I guess I could have removed ½ star for difficulties connecting to their internet and lack of coffee in the waiting room, but they gained that back with Discovery Channel Swamp Monsters keeping my son entertained!
Pro Tip: a block away is the Gas Lamp Café. Great coffee, and $ 2 tacos after 3pm for Happy Hour! Great place to hang out while waiting for work to be done!

I bought some new tires here and got free rotation so took car in for same and was told my front brake pads were worn down to nothing and that I also needed new rotors ’cause the existing rotors were too damaged to be machined (turned). They gave me the old «we only care about your safety and you need them NOW» spiel, so, smelling a rat, I took my car to my old reliable Don’s Auto in the Mission and I must admit Don’s said I could use new pads but the rotors were definitely able to be machined so no new rotors necessary. Big O quoted me $ 480 for the whole job, Don’s did it for $ 260.

Very nice people. Very fast and reliable service.
Had a nail in my tire — went flat.
They fixed it free of charge in 20 minutes.
This is my second time at this location, and both times I received very good care for my car.
Recommend this place for your tire needs.

Moe took such good care of me and my car. He got my tires switched out quickly so I could get back in the road. No more bald tires! Dig the convenience of the new location!
Thank you!

Came to this location for front brakes on my camaro. They did a good job and got it done the same day. What ever questions i had mo answered them. He knows his stuff. Very clean shop also! Will come back for future work!

I wish there were a way to give negative reviews. Over the phone, I was quoted $ 866 before tax for four tires with the expectation it would only take an hour if I came in within the next 30 minutes. I made it to their location in 20 minutes. When I got there I was told that all four tires would be over $ 1,200. The associate then said it would take 3 hours, it’s been a little over 4 hours and they are still not finished. The icing on the cake is they called me to tell me I need to spend another $ 720 on replacing the shocks. The service would be great if this place weren’t so shady.
When I went to pick up my car, I left paying a little over $ 1,100. While there was a sense of urgency from the employees, my car was returned with my glove box halfway off the hinges. When I made one of the associates aware of the situation, he looked at me like I was crazy and said they didn’t touch anything in the glove box. After physically showing him what I was talking about they finally fixed it. I was hoping I could get out of there without any other issues, but I was wrong… I’m never coming back to this location.