Bike and Roll San Francisco

Stay away! Rented a tandem bike so I could ride with my 10 years old daughter. Rode the bike for less than half a mile before the chain was broken. Walked the bike back to the store (tried calling before but there was no reply) so I was back in the store about 20 minuets after I left. Manger/​owner insisted that I «broke» the chain and I have to pay for it. I claimed it was «wear and tear» and i only rode the bike for 10 minutes before it happened. Paid $ 20 for the chain and felt I was ripped off

The young blonde guy with the tattoos was super nice. He gave us GPS worthy directions and tips on where to stop and take a pictures. The ride was also fantastic, and once we returned the check out process was super smooth. This is a must for anyone planing to take a vacation to San Francisco.

Stay Away!
This company is the biggest rip off. We rented bikes in the late afternoon (5:00) and when we returned to drop off at (7:10) the shop was closed. Much to our surprise! There was no information posted as to what to do with the bikes. On the map provided, in the smallest print possible, was a phone number for after hours drop off. No less than 6 phone calls before someone picked up and the rudeness that ensued was appalling. The manager INSISTED his employee warned me that the shop closes at 7:00, and that I would now be charged an additional $ 10 for dropping off at another location. After arguing 5 – 6 minutes, we hung up and biked over to the next location (from the Marina to Fisherman’s Wharf), to find the bike shop (at the address provided) CLOSED. Again, no sign, no notice to guide us what to do with the bikes. Several phone calls went unanswered. It was the cook at the pizza place next door who told us drop off was down the block — really? The manager was flippant and condescending stating that of the 600 rentals he had today, I was the only one who did not get the memo about the shop closing at 7 or the drop off is not at the printed address. He went on about how he was charging me for a 3 hour rental and $ 10 drop off — even though we tried to return the bike at the 2 hour mark. It was also our responsibility to cab or walk back to the Marina where our car was parked.
Stay away, far, far, away!
The actual biking part was great fun, Chrissy Field and the GG Bridge were fun to experience on bike — just rent from someone else.

Stay away.
Biking the Golden Gate Bridge is amazing but these guys managed to make it a nightmare. First, they gave me a bike with a deflated tire. My girlfriend got a bike with a chain that slipped whenever we went up the slightest hill, which made the trip take twice as long (and I ended up riding her bike half the time, which was even more unpleasant).

The bike rental guy had suggested we go to Sausalito and warned the last ferry left at 6:45pm. When we got to Sausalito at 4pm, we found a line of approximately 500 people. After 2 hours in line, the ferry operator came around and informed us we wouldn’t be able to get on the last ferry because we were right past the cut-​off. So, we had to scramble for a $ 70 cab to make sure we got back before the shop closed.
When we arrived back in the shop, we got charged for a full day rental even though we only used the bikes for 1.5 hours. Blake (the same guy who had rented us the bikes 4 hours earlier) about our troubles. He told me he didn’t operate the ferry so it wasn’t his fault. Then I told him about the broken bikes. I had paid for the damage insurance so I figured he might apologize or offer to give me a small discount. But no! He asked why I hadn’t called him to report it. But what good would calling have been when I was in the middle of the bridge? Not like he was going to come pick me up there.
In summary, one of the worst service experiences I’ve had in my life. Bike the Golden Gate Bridge but please, please rent from somewhere else!

These characters will find many ways to charge you for extras. They did not warn us that they closed at 5PM, so we had to bike an extra ½ mile to return the bikes at Fisherman’s Wharf. No big deal. Until they promptly started tacking on extra fees. $ 10 for the drop off, and 3 hour minimum charge! So instead of $ 18/​bike, we ended up being charged $ 37/​bike. The guy who rented us the bike even lied and told the manager that he warned us.

the associate was SO nice & friendly, he took the time to tell me what was worth seeing in the city, honest and genuinely wants you to have a great time as a tourist.
recommend it to anyone.

One of the joys of San Francisco is the city itselt. But you can’t do San Francisco without hitting up the Golden Gate Bridge. Yeah, you can drive it. You can also walk or jog it. How about biking it? That’s exactly what we did on our last trip to SF. Bike rentals at Bike and Roll isn’t the cheapest I’ve paid (around $ 12 an hour), but the adventure and fun is well worth it. At Bike and Roll, you can rent the bikes for an hour or more. If you’re renting the bike to cross the Golden Gate Bridge and back, you’ll need around 2 hours. That’s what we ended up doing and we had a blast. Now, if you have a lot of time, you can bike the wharf, hit up the Palace of Fine Arts, cross the bridge into Sausalito, and then ferry it back to the pier. Regardless what which route you choose to do, I recommend Bike and Roll if you wish to experience San Franciso by bike.
As for the team at Bike and Roll, I had no issues at all. The rental process includes the rental contract and payment doesn’t occur until after you’re done. The bikes that we rented were also top quality and in good enough shape to handle me. In SF, you also have Blazzing Saddles as a bike rental choice. From what I’ve seen, there’s really no difference in the bikes and prices. Bike and Roll just happened to be more convenient for us and there was no wait.
PS: $ 4 for the insurance, which is optional.
Unilocal PERSONAL CHALLENGE 2013 — (⁴⁴⁸⁄₅₀₀)

Bike & Roll as well as their nearly identical-​in-​every-​way competition Blazing Saddles have a relatively simple offer: take a bike and helmet and bike across the Golden Gate Bridge. What the rest of their flyers and pricing and multitude of bike choices are about are a mystery. The reason we went with B&R is because they offered us $ 5 off, that’s all. They were friendly and got us set up and were less used-​car-​salesman than the Blazing Saddles folks too, so that was a plus.
So there isn’t much to say about the business, but I will speak very highly of the experience. Riding across the bridge was great. A little terrifying, walkers and other tourists in your damn way, but you can enjoy the scenery simply by virtue that it takes longer and riding a bike is far less frustrating than driving and traffic and finding parking. As for Sausalito, there is less there than I was led to and the ferry schedule is limiting so carefully consider the times so you’ve got time in Sausalito to sit down and eat and make the ferry you want to go back. Riding back is not a good option as there is a considerable uphill portion (unless you’re an experienced biker with stronger quads than I).