Brian K Fong, OD

This review is solely for the front desk. Very disappointing customer service. I called numerous of times to book for an appt for my boyfriend and but the line seems to be constantly busy. When the girl picked up, she was rude, unprofessional and just plain dull. Just didn’t seem like appreciated new patients. Oh they don’t take patients on Saturdays even though their website says they do by appt. Never met the optometrist but I am sure he’s as great as they say but perhaps more training should be done with front desk.

I have tried calling Dr. Fong and left numerous messages about scheduling an appointment for an eye exam. When I finally did get ahold of someone, they very dryly and flatly told me there aren’t anymore appointments until December. Annoying! But I guess thats what happens when you’re so popular. But I cant imagine being so popular I dont return multiple messages.

Dr. Fong is great! He is very friendly, nice, and thorough in his examinations and explanations.

My sis recommended Dr Fong, and he’s awesome. I am super picky about eye doctors and I’ve been to a bunch, trying to find one who could write a script that didn’t give me headaches. I have a slight astigmatism, and my eyes changed slightly when I turned 30 (color vision got worse in one eye, eyes got much drier, and vision improved).
Dr Fong really really knows his stuff. HIs script was spot on, he explained why my color vision was changing (potential cataracts down the line, nothing to worry about now), and really took his time with me! (I was the last appointment on a Friday afternoon, and he took almost an hour.)
The best part… he took my insurance (VSP)! I paid $ 10 out of pocket, got an exam, and 2 boxes of extremely expensive contacts (soft disposable torics).
Parking is a pain in the Inner Sunset, but Dr Fong is worth the trek from the Peninsula!

Dr. Fong has been my family’s eye doctor for over 20 years. I began seeing him when I still lived at home with my Mom. Now my I take my kids there. :) Will be going here as long as possible.

Dr Fong is superb! I see better with glasses from him than I did with contact lenses (my eyes are not tolerating contacts) which is a remarkable accomplishment.
Dr Fong is very professional, experienced and extremely personable. He will work with you to achieve the best vision possible; if something isn’t perfect with the prescription he’ll get it resolved. The office hours are even designed to make it easy to make fit adjustments during most people’s lunchtime. I have had the pleasure of being his patient for 15 years and I am glad to have his optometric care. I highly recommend him to everyone I know.

Dr. Fong is an excellent optometrist, as well as wonderful human. He really cares about your eyesight, and wants to give you the best refraction he can. His office staff is also very friendly and efficient.

I was referred to Dr. Fong from my insurance website. I needed an appointment asap since I broke my last contacts. Lucky they had a opening. The receptionist informed me of everything I should bring to the appointment and collected enough information to get my insurance benefits. Arriving to the office, I filled out 2 required new patients forms and was seen right after completion. My file was already prepared with insurance benefits details. Dr. Fong looked at my previous prescription and ask questions that may concern any changes. He proceed with the eye exam. Although it was over quickly, it seemed more do to his expertise than him rushing. He took his time to explain any concerns and also added some funny analogies. I’ll never forget…“People are different, you can have tears like chicken broth or tears that stain like tomato sauce to your contacts.”
Regarding, glasses or contacts, they explained what my insurance covered. Dr. Fong and the receptionist. did not push for any sales but told me to get what was best for me which was just the standard plastic lens (cheapest option) vs. trying to upsell.

I found Dr. Fong to be a caring and painstaking doctor. He spent a long time talking to me after my exam, and answered all my questions completely.

Doctor Fong is experienced, warm and very relax!

I’ve been a patient of Dr. Fong’s for almost twenty years. He’s never rushed, asks about my family every time I visit, and has always provided excellent service.
Whenever someone is looking for an eye doctor, I recommend Dr. Fong.

I’ve been going to Dr. Fong for seven years and he’s helped me through eye infections (like 10 of them), new glasses and contacts. Going to him is like going to see your favorite uncle. He always has great stories to tell and always gives you great goodies when you leave the office (yay for eye drop samples and travel sized contact solution)!
He’s incredibly attentive to my eyes and gives conservative advice to make sure that I keep my fragile eyes safe and sound at all times. I’ve spent many extra long appointments (don’t worry – usually I’m at the end of the day) in his office just asking him tons of questions about eyes, how they work, eye diseases, his opinion on new technologies and much more. He’s incredibly knowledgable and won’t recommend something to you, unless he’s absolutely certain that it’s safe. He really cares about every single one of his patients and wants them to have the healthiest eyes possible.
His front desk receptionist, Vicky, deals with so much crap from crazy people, like myself. And she does it all patiently and diligently.
I will go to Dr. Fong for the rest of my life!

Dr. Fong is one of the best eye doctors I have ever been to. Very patient and knowledgeable. He’ll explain things in great detail to answer your questions but in terms you’ll understand. He takes time to get things right. He’s very intuitive for trying things that will work — I’m currently seeing (pardon pun) which contact lenses may work best. He is always friendly and compassionate for when there’s frustration with vision such as old uncooperative glasses frames. I highly recommend him and this location. Front desk lady is extremely polite, friendly and helpful. I can’t imagine going anywhere else.

Dr. Fong is conveniently located off the N Judah line. My family has been going to him for over 10 years. He’s always friendly and asks how my parents are doing each time I come in. He remembers every conversation you have with him and spends the time getting to know each patient. Dr. Fong is one of the best optometrists out there.

Dr. Fong is very gentle and sweet. I’ve been going to him for seven years for check-​ups, contact lenses, frames, etc. and he’s always been very consistent and considerate, making sure to ask what’s new and if anything is bothering your eyes. He also keeps me up with the newest lense care for contact lense wear-​ers. He seems to thoroughly enjoy his job.

I think it’s only fitting that my first ever Unilocal review is for a top-​notch health care professional.
Dr. Fong is definitely a people’s person… he shows a genuine interest in getting to know his patients and builds rapport quickly. On top of that, he’s very good at what he does. Doesn’t get much better than that.
If you’re on the UCSF insurance plan, make sure to mention it to receive a discount!

I’ve been a patient of Dr. Fong’s for about 10 years. He has great bedside manner, and will patiently listen to you as you explain the current state of our eye sight. He explores options thoroughly, and takes the time to give you the complete story.
The selection of eyewear isn’t the largest, but I’m always able to find a style that works for me.

I just had my appointment with Dr Fong and left very satisfied! He’s thorough, very friendly, and obviously knowledgeable. And he has very competitive pricing for a comprehensive eye exam, at least for someone with basic UCSF student insurance. Only thing is make your appointment in advance, I had to wait almost 3 weeks!

After relocating to SF 8 years ago and trying out 3 optometrists, Dr. Fong has been taking good care of my eyes for the last 5 years. He always has the time for and answers to all my questions. I never had issues with parking and always find metered parking across the street.
I especially love the fact that I don’t have a salesperson following me around the optical section after my eye exam. Dr. Fong offers a simple selection of frames and nothing fancy. If you are looking to spend $$$$$ plus on designer frames, the salespeople down the street at Optometrix (irving and 9^th) will gladly demonstrate their sale skills.

I’ve been a patient for the past 7 years or so. I was just in this past week for an exam and he’s wonderful at making one feel comfortable. We chatted about my new job and his son’s fanatical love of baseball.
While these things make him great, what makes him OUTSTANDING is that he actually made a house call to a friend of mine when she had some problems with her eyes. And for me, he worked with me on tweaking my eyeglass prescription years ago when I was unable to wear my contacts due to allergy issues.