Broadway Eyeworks

Highly recommend Dr. Mark. She’s super friendly and comfortable to be around. My exams w/​her are speedy and easy peasy. Thanks!

Came in around 8pm (an hour before closing) when I realized I ripped my very last pair of contact lens! Elaine provided great customer service — I actually brought the wrong prescription in and she broke the news to me so politely. I sent her the correct prescription and get my contact lens order put in. Thanks so much, Elaine!

I am saddened to read all of these poor reviews as I have always had wonderful experiences each time I have visited Broadway Eyeworks. I was looking for a new pair of reading glasses and I didn’t want to spend too much over the allowance provided by my insurance considering I wouldn’t be wearing them all the time. The staff at Broadway also told me they could order frames if they carried the brand but not the frames. I actually found a cute pair of Raybans at Target and Broadway was able to order them for me! I was in the process of moving so I paid to have them shipped. The frames came sooner than expected and they even reimbursed me for the amount I paid in shipping. Excellent customer service!

I’m pretty confident this staff really doesn’t care to have your business. I went in on a Monday night because I was really in need of some new frames. I really felt I was putting the female employee out by asking her to try on frames. She never gave me an opinion at one point and I clearly needed help because I wasn’t picking frames I like. I decided to cut the business opportunity off when I found myself apologizing for asking to see more frames. Employees response was, «That’s alright» When I realized my situation as being apologetic and it just being alright I hat to jet. I’m sure this company may have its moments but I hope the new business model isn’t based on needed help being put out. Good luck guys but bad business. I really needed frames and was interested in buying. I was told by employee that they don’t sell the frames with glass lenses. So if you need glass lenses this is not the place. In fact, they have never even seen glass lenses before? Odd

Don’t get your glasses here!
Went in with my mom to check the place out. My mom approaches one of the front desk people (chubby older asian woman working on 6÷11÷2015 4:30 pm) and engages her in conversation about what she’s looking for. Doesn’t crack a smile or say something welcoming. And points to racks of glasses behind her saying it’s the newest styles. She does offer to show us any pair we’re interested in. I made my mom leave. One of the most unwelcoming experiences ever. I would recommend to the owner to evauluate your staff more

Let’s be honest, I didn’t come to Broadway Eyeworks expecting top of the line service and patient care. It was conveniently located in my neighborhood (and favorite) mall and I was lured in by their wide range of Chanel frames. I had no issues making an appointment and ordered my contacts and glasses. Unfortunately, I never achieved crisp vision with my new glasses and contact lenses and quickly developed daily migraines. I had to go to another optometrist for a second opinion shortly and the new OD prescribed me new contacts which helped with my migraines.
A few months later, Mr. Dubs decided he wanted new glasses and sunglasses. Once again, he was lured in by the convenience and their Oakley shades. Lucky for him, he didn’t have any issues with the prescription like I did. However, he was told that both his glasses and sunnies would arrive by Wednesday since we’re off to Hawaii on Thursday. Come Wednesday, of course his sunglasses were delayed, but they promised to call him as soon as it comes in. Prior to our flight, I decided to give them a ring myself only to find out that the glasses has indeed arrived, but no one bothered to call us since they haven’t had a chance to check them in. The receptionist was super rude and kept telling me to give her 30 minutes and refused to understand that we’re literally on our way to airport and have to pick it up right away. She even gave Mr. Dubs grief when he got in the office.
On top of that, his $ 700+ Oakley glasses (paid out of pocket) didn’t even come with a case! The reason? Apparently Oakley charges the office $ 30, so they decided not to order any cases at all. They couldn’t even offer a generic case to protect his new glasses!
Lesson learned. Don’t compromise patient care even for Chanel or Oakley frames.

I’ve been coming here for years as they have a great selection of designer frames. If they didn’t display a particular model I was interested in, they would order it. Staff is also great and makes suggestions as to what style/​shape frame would be suitable for your face shape. Sadly, I have a new insurance carrier due to switching jobs so I no longer am eligible for the discounts. I’m going to miss shopping here.

I have NEVER written a poor review for anyone on any website but I’ve seriously been pushed to the limit. I have been going to a Dr. Mock there for over 10yrs, and have never had a problem aside from the front desk staff being rude from time to time. I went in a few months ago to get a new pair of glasses. I was convinced to try their new progressive glasses, paid $ 600 and was told that my vision would take some time to get accustomed to the new lenses. I tried to wear the glasses but there was no way that I could function with them on. I went back in and was told to return the glasses and I would be able to get a new pair with the credit for the old glasses ($ 600). I had an appointment today to get fitted with my new lenses and was told by one of the staff that I would be committing insurance fraud if I were to take new glasses based on the old credit of $ 600. The lady and I got into an argument because she refused to even listen to what I had to say or honor the facilities promise. Mind you I’ve been having a problem with this same receptionist for the past 4 years, she is very rude and very short with me and my whole family when she speaks to us. A doctor came out and took over the situation and said that she would talk to the head doctor and let me know what options we have and also let me pick out my new frames. I left a happy customer. I just now got off the phone with the head doctor (Dr. Mock) expecting that my problem would be resolved, instead he was yelling at me saying that I don’t pay my balances? And that I wronged his staff? For having done business with this man for over 14 years, taking my full family of 5, recommending people at all times AND following the doctor when he switched locations I expected way more on the end of customer service. I am now looking for another optometrist as well as filing a claim for my $ 600 because the good ol’ doctor Mock has decided to pocket the money and has decided that he will mail me the old pair of glasses that do not work for me at all. He has not even tried to reimburse me for the $ 600 I wasted in his office. DO NOT GO HERE! You will regret it and mark my words the staff is extremely rude and acts as though you’re bothering them rather than keeping their job afloat. This same complaint will be posted on the BBB website along with any other action necessary for this issue to be resolved.

I want to set this a little higher because my first visit went great. But today I was treated with hostility.
A few days ago I called in inquiring about my prescription to order a pair of classes online. Because I had only ordered contacts I was told to come in and they could take my measurements no problem. I walk in, like instructed, and spoke to the receptionist Suzie explaining exactly what I was told and all I got was attitude. Unknowing to me I had to have the glasses already purchased to get sized. I then asked if I could get sized with my current pair to get an idea. Her response, in a rude manner «So your purchasing the exact same pair?»
Instead of taking this opportunity to explain how things worked, since I clearly was given the wrong info & this being my first time purchasing online, she was hostile & spoke to me like I was an idiot.
There was gentleman who finally help and explain a little further the process. But I was surprised at the customer service by this woman. I work in Retail and she could learn a few things about properly speaking to people. Isn’t she there to help?

My first two thoughts when I came across this place:
1. It’s in a mall!!!
2. …It’s in a mall…
After getting over the fact that it’s in a mall, I decided to go ahead and try it out because my insurance sucks and this place was the most convenient location that accepted it.
I guess one bad thing about it being in a mall (as opposed to a medical office), is that the turn over rate seems quite high. I’ve had a different doctor every time I came in. They’ve been nice enough that I’ve continued to visit, but I also wouldn’t mind looking for another place.
For my most recent visit, they seemed a bit more disorganized than my previous visits. The receptionist really pushed for a full eye exam even though I said I only wanted a new contact prescription. I think I got the full exam anyway? I couldn’t really tell, but I wasn’t in the mood to argue.
I always come out of here at least $ 300 poorer, but it’s not their fault I inherited bad eyesight. Thanks, Mom.

I originally came here for a regular eye exam for contacts, and wasn’t impressed or disappointed either with the service. I had read the not-​so-​great reviews and went anyway because they were close and took my insurance. It was a little weird going to an eye doctor in a mall at first, but don’t let that stop you. The front desk people have always been helpful and kind with me, and they can usually get me in pretty quickly.
It wasn’t until I actually had a bad eye condition that required a long series of visits, that I met Dr. Gloria Surh. I hesitated at first about going back to Broadway Eyeworks with this more complicated condition because honestly, I wasn’t too impressed with the other doctors I had seen, but I went anyway, and eventually met Dr. Surh.
She has been one of the very best medical professionals I have ever met. Now, I do not want to make eye care appointments with anyone but her. She has such a wonderful bedside manner, and seems to get to know each of her patients very well. She is extremely knowledgeable about eye care and everything related to it. She went over exactly what was happening with my eyes, and why, and broke down the whole medical situation so I could take good care of my eyes and recover better. Dr. Surh also took into consideration that all of the prescription eye drops, contacts, glasses, and copays added up quickly and helped me keep those costs down.
I would HIGHLY recommend her to anyone looking for an eye doctor, even my friends who live far away from Stonestown mall. It’s well worth the trip.

I’ve been very happy with Broadway Eyeworks.
My first visit was somewhat of an expected emergency — I came in with a papercut on my eye from trying on glasses at another store with my prescription sheet in my hands. Dr. Suhr treated the cut right away without an an appointment.
In that same visit, I ordered two nice pairs of glasses with some helpful advice from Dr. Suhr and the team.
Several months later, the screw in one of those glasses broke and was stuck inside the frame. I tried a few other places before taking them back to Broadway, but nobody could figure out how to extract the broken screw to put in a new one. But when I finally brought them back to Broadway, they were able to figure it out and now I have my favorite glasses back!
Overall, I’ve been consistently happy with Broadway Eyeworks, and will definitely go there again the next time I’m looking for fashionable new glasses.

I bought a pair of sunglasses that were too large per the recommendation of a worker at Broadway Eyeworks. Once the optometrist saw how much of a horrible fit they were he returned them for a smaller pair, I paid the difference for the switch. My bill was up to about 500 by now. I had the sunglasses for 2 months before they started to fall apart and became loose (which happened because of him using the heat gun and tightening them over and over since once again, they were too big). The doctor offered to exchange them again and he’d put new lenses in my old frames and give me the difference.
I brought in the $ 500 pair of sunglasses and EVEN THOUGH he said that he would «put new frames in my old lenses» he then said I’d have to give him the $ 500 tiffany sunglasses without any money back or price adjustments. So basically that crook wanted me to have my old sunglasses, with new lenses (which don’t cost $ 500) and not honor the 1 year warranty from the tiffany company! He would not even let me have my money back for the frames that he broke. I want my money back for the sunglasses and I will go back to my old frames entirely. I cannot believe your company treated a customer like this. Your poorly trained staff was the problem. And ON TOP of it when screws started falling off the glasses the optometrists hands them back saying «glue still wet, let them dry first» wow, classy repair.
I’ve had to be in touch with the Tiffany’s company and the Linthotica company who manufactures the frames to try to correct the mistake and return the broken glasses under warranty. DON’T go here. I’ve filed a complaint with Tiffany’s and with the Better Business Bureau, I really hope to have my issue solved.

Came in a few weeks ago get a screw replaced for my glasses. Thought I would support a small local business instead of going to Lens Crafters at center court. The receptionist greeted me and told me it would cost $ 5. OkAY, a bit much for one tiny screw, but fine i thought. After 25 minutes of waiting, she returned with my glasses. «That will be $ 5.86» i asked her to repeat that…. «oh, i mean, $ 5.43». I paid and she gave me my change without even saying a simple «thank you» and went back to playing with her iphone … I noticed that my lenses were also full of fingerprints and was disgustingly oily, but I was already put off my such poor service and decided to clean it myself at home. Next time, I’m sad to say that I will not support a local small business and will resort to Lens Crafters at the Center Court.

I really do NOT like dealing with the receptionist. The 2 that I have spoken to are not only difficult to understand but a bit condescending. The doctor I saw also rushed through my eye examination to the point where she was sooooooo out of breath. It just didn’t feel like a place I could go to for years. I’m on the hunt for another optometrist. Hmm… where to go?

This place seriously needs to learn some customer service!!!
I am usually someone who always give people the benefit of the doubt but man this place really got to me!
I been going here for several years for my glasses and contacts!
Well here’s my last and final experience here EVER!!! I, myself work in customer service so I know what it’s like to be on the other end of the phone so I always try my best to be nice to people who are helping me. I called one evening in desperate need of one contact lens, and I repeat ONE, not a pair but one! I asked the receptionist if it’s possible for me to have one contact lens since I really needed it, she asked me when did I ordered my contacts and I said I didn’t order it though their store and this was her response word for word with attitude! ‘So you didn’t order your contacts from us but you want us to give you a pair. Well, that just don’t make sense to me!’ And repeated again to her that I only need one, not a pair and I been a patient for years. She then chuckle at me and said, ‘I’ll call you back on it’ I was in shock by her tone and attitude, that was really unnecessary, if it’s something she didn’t think is possible or against their policy, she could had just explained that instead of thinking so highly of herself! I also thought to myself, alright it was the end of the night, perhaps she’s trying to go home and I’ll wait for her, and guess what??? No returned calls!
This is horrible customer service! The boss should really read all the reviews about the snotty receptionist they have there and tell her to check out her attitude at the door. I usually wouldn’t say this but man WHAT A BITCH she was!
Not only will I never go there again, but believe me, I will tell all of my friends to not go there, they are definitely not the only optometry here in the city! Trust me when I say one bad experience can ruin it all!

I had a pair of glasses that needed to be fixed. They are half-​rim frames with a type of fishing line on the bottoms that keep the lenses in. I broke one trying to replace the lenses myself):
I called in and the lady on the phone was very nice. She said they’d have to see the frames first to determine the cost and even then it would start at around $ 6. Fair enough. I went to LensCrafters in Stonestown first because they said they’d do it for free. Unfortunately they weren’t able to help me with my *special* kind of frames lol.
So I skipped down to Broadway where everyone there was very polite and helpful. I was blown away, taken from the reviews I had read earlier.
One associate (the doctor?) quotes me $ 10 and it’d be ready in 10 minutes. Well apparently my frames are very hard to deal with because 40 mins later they still aren’t done. I understand that I am asking a lot so I go run an errand for another hour and call in.
They’re done! And perfect! And they only charged me $ 10! Incredible! I really feel bad that they had to spend so much time (2hrs) and labor to fix one pair of glasses but I am also extremely appreciative of how hard they worked.
If I could afford some of the gorgeous frames in here I’d probably stop by to get my prescription filled. Maybe one day…

Stopped by to look for new frames. The store is nice and clean but the selection is limited and all of the frames are unfortunately locked behind cases which means that a salesperson must be there the entire time breathing over your shoulder and making trite comments.
The receptionist/​s were not particularly friendly. No greeting. The only nice employee is Nina.

I’ve been coming here for a few years… if it wasn’t for the nice good doctors there I wouldn’t have came back. Because definitely I do not know how they hire their staff but for sure they don’t have any manner or customer service at all.
When you call an office as a new patient or even a return one. The receptionist is the first person they hear before seeing the practice or the doctors. and definitely everytime I call I never had a pleasant time. They truly did not sound welcoming nor helpful but instead of answering the patient’s question they reversed it back on you or sound like youre irritating and want to discourage you or just end the call. They’re the experts on what to offer to patients and not the patients has to offer to them. For over 5+ years I have working in a medical admin practice if I were the staff recruiter they wouldn’t been hired. I’m not being rude, but they definitely need to work on their calls and in person etiquette! No hard feelings, but I’m just speaking the truth!

These folks are a bunch of knuckleheads. I have been there now twice for a couple pairs of glasses and contacts over the last couple of years. Each time I had to return 3 – 4 times to get everything correct. Even as recently as the other day, I got my new specs with polycarbonate lenses, and they didn’t even check my previous profile where I had to come back and get plastics lenses instead. They don’t pay attention to details and they mostly just try to hustle you.
Trying to get a refund and they are trying to swindle me out of the money my making their fees so complex that even they get confused. My advice, go somewhere else. Unless you want to deal with a hastle.