Brookstone

Brookstone offers great sales assistance but don’t count on post sales services. I bought an iMedic 380 massage chair from this store a few years back and now that I needed parts, I was told that they no longer carry the chair of the parts. When I asked if they have an outside source who might sell parts for the chair I bought and was told over and over that they can’t help me. It’s really absurd that a company vowing to offer quality products cannot stand by their products after it’s been sold. Basically, it feel like I was getting a boot and a middle finger after I handed over my hard earned cash! I wouldn’t recommend buying from this company unless you don’t care for solutions to product issues.

This review is for Nikki, a sales rep I met a few days ago. My husband and I went to Brookstone to checkout BB-​8. Afterwards, my husband wanted to take a look at the massage chairs. Nikki noticed I was close to my expected due date. After confirming that my status is still safe, she offered me to try this massage chair to help soothe out my back pain.
While I was enjoying the massage, I saw there were quite a lot of customers in the store at that time. Nikki would go up to check on the customers to help or answer their questions. She did such a great job and didn’t show a single bit of impatience or annoyance, especially when she was by herself at the store.
If I ever get a massage chair or gadgets, I will highly consider getting it from Brookstone just because of the great customer service I received!

Welcome to the world of endless gadgets and gizmos. When I come here I know I will be entertained. I tend to sit in the massage chair often and I like to play with the wireless remote control helicopters and racing cars. How can anyone not have fun here, like seriously! Great place to get cool gifts for family and friends.

Today is Father’s Day and my family want to get me a «OSIM uAstro 2 Massage Chair Full Body Massage» in brookstone in this location Stonestown Galleria. I was sitting in the massage chair for about 8 minutes, at the beginning the salesman was very nice, and teach me how to use the remote, but the store manager Brady suddenly jumped into our Conversation and say the remote control should Only use by the sales associate and also told me my 5 minutes tryouts time is up, he said because today is very busy, but I and my wife was the only person sitting in the chair, this twenty years old manager, need to know and need to go back to training, he need to know what was our conversation, because we already talked about shipping and prices, this $ 4000, item he told me to get up not ask anymore questions and not try all function before I buy??? So the sales was very unhappy and I told him I will not buy any thing with an ass manager, why this manager will do this kind of action??? so maybe he need the sales to help others, but he was running around help other customers, not just me. I will call the District manager Merritt tomorrow to file a complaint against this Manger.

Brookstone at Stonestown Mall in San Francisco, If I could give zero, I would. I will get straight to the point. Basically, if you are in your 20’s and you go to this store they will assume you have NO MONEY to buy and should not test out the massage chairs. An African American female employee kept repeating the price of the massage chair and said customers are being recorded if you break their things. She kept say the same thing and she didn’t bother another older customer left by himself to play with the chair.
HORRIBLE CUSTOMER SERVICES FOR DISCRIMINATE AND PROFILE YOUR CUSTOMER !! Never shop at Brookstone again !!! Shop at Amazon instead.

Why 5 stars? I was so impressed by the customer service and friendliness of the sales associates! I really like the fact that they showed us how the products worked and actually knew a lot of details about the products!

Brookstone is one of my favorite electronic store!!! And its because they have a lot of cool and very interesting electronic gadgets!!! If your a electronic gadget fan like me then you gotta go and check out this Brookstone Store at the Stonestown Shopping Mall!!!

WOW If I could give zero reviews I would ! HORRIBLE CUSTOMER SERVICE
I went in here last night, yes I will admit I walked in at about 8:58, I take full accountability for that. but I mean if a stores doors are open, I am allowed to walk in. I needed to find a last minute gift for my dude since its our first Vday together. anyways… I picked something out and went to pay after hearing the manager I think, semi nicely tell everyone it was time to go right at 9, which I get. I can pick up vibes easy from people and i heard a little irratation in her voice. so I make my way to cashier, but the cashier was ringing up a couple who had a few questions. So I use that time to look around at the nik nacks near the register.
then not even a minute later, the said manager comes near and me and with more irratation tells me «we need to get you going here since were closed already, so and so is ready to ring you up «so she turns to a girl that was stocking near her and tells her to ring me up but the girl tells her that shes not on a register or something, so they are both look at each other as if they are trying to figure out how to calcuate the PI. equation from memory or something and I just look at them both and tell them this is horrible service, I dont need this and I stomp off.
i KNOW i can probably never step foot in that place again since i am blasting them on here but seriously? That is HORRIBLE service ! Its the day before Valentines, they should expect to see a little higher volume in the store. I was going to pay for some over priced stuff to but for that treatment? forget it.
They need to utilize team work and communication, I work in customer service to and we never boot out last minute clients out of the center I work at, and its high security where I work to so last minute customers are really a security thing but we still treat them nicely. And RULE #101, dont ever look like you have bad communication with your employees in front of a customer, which she sure did. maybe she was having an off day but come on. sometimes we forget, the customer is what makes our paycheck :(

Free massage. I love the chairs

This place has gotten ghetto as hell. There were a bunch of young people all over the message chairs and not one of them looks like they even have a job to afford one of them. I work hard and was thinking of buying one but I couldn’t even try one of them out. They were all taken and not just by the young hoods but by little kids. I thought you had to be over 18 years of age to be in one of those chairs. Management at this establishment went to the dogs. I don’t think I’ll be coming back to this Brookstone. Plus, by the way this place looks, I’m sure sales are down.

The stuff here is really overpriced garbage. The stuff might look interesting and useful, but after being purchased at an inflated rate and being used the item tends to break within a couple months because of it’s poor workmanship.

Brookstone is going downhill. Now I see why they only have 2.5 Stars here. Customer Service isn’t very great here. They leave the customer feeling cheated. So now, I’m writing a Unilocal review and emailing their corporate office for a good answer.
In Customer Service, shouldn’t a business try to keep their customers or make their customers happy? I’ve been a customer for many years, but depending on their response, I may no longer purchase from Brookstone again.

Their customer services was terrible. Being that it was a weekday and no one was in the store other then me, i didn’t think it would be so hard to find someone to help me.
Love the gadgets, but kinda of pricey unless you have a groupon cert.

so i give four stars not for the price. it’s obviously pricy and unless you are settled down with a great pay job, its hard to buy things here. i’m giving it cause they let you stay on those massage chairs forever! after a decent workout, they’re totally fine with you using their chairs and massage products, and they even told me, «yea.people come in here after a good workout, and we’re fine with it»…score!
so i can say they are nice people. i would never buy it, but i’d use it if it’s free. i think i bought an ipad keyboard here once on sale. try usin the foursquare app if you have it cause they have a 10 dollar off a purchase of 80 bucks? your welcome. i’m just glad they’re not stingy and make you get off the chairs. its great.

I always viewed this as a slightly cheaper version of Sharper Image (if it is cheaper at all). The highlight of coming in here is usually to sit in one of their massage chairs for 15 minutes or so. Usually the staff doesn’t bother you too much when you do that.

WORST SHOPPING EXPERIENCE EVER!
I bought a Temper-​pedic mattress set which costed like $ 2000 on ¹⁄₈. The sales person was all excited to have a huge commission for him so he did his best to serve us. At this time, Temper-​pedic is doing a free delivery and 2 free pillows with any matress purchases so I got two «free» pillows on the day of purchase. The deal is that they charge $ 200 for 2 pillows on the receipt and take $ 200 off the foundation so the total will still be $ 2000.
Delivery company called me around ¹⁄₁₂ to schedule the delivery and they can only deliver on weekdays in about a week, so i have to take a day off on the 24^th to wait for the delivery. On the 24^th, only a foundation came. Can you believe someone would only buy a temper-​pedic foundation without the mattress? so I call brookstones at stonestown and found out that the sales messed up my order by entering the order seperate in foundation and mattress.
Here’s the rediculous part. I called brookstone at 10am right after I found out I waited 2 weeks and just a foundation came in, they told me that there’s nothing they can do at this moment but to wait for their mattress department to respond. 10am and there’s nobody in the department to address my issue? Their customer service representatives were super unfriendly, rude, unhelpful and doesn’t even give a damn about customer concerns. All they do is apologize coldly and repeatedly but cannot give me any information regarding my order, including basic information such as warehouse phone number, order number, or the delivery company’s contact info. They just left me cold out the door with no support or comfort like they don’t appreciate my business at all!
After 24 hours, nobody from brookstone returned my phone call so i called them to file a complain. there’s no help about that part either. the customer service and store clerks are not helpful what so ever, and I am still waiting for them to confirm when the mattress set will be scheduled ONCE MORE for delivery.
I got so tired at this point that i don’t want to deal with this company ever so I wanted to do a refund, but I was told that since I opened the pillows I cannot return them and I need to pay for them! I got those 2 weeks ago and they expect me to not use it? If i were to expect this kind of service and delivery lag, I might put them aside, but will anyone actually will?
overall, Brookstone has the worst customer service I have experienced, worst customer care from store associates, and a very inefficient delivery system. DO NOT EVER ORDER ANYTHING THAT NEEDS TO BE DELIVERED FROM BROOKSTONE! BECAUSE THEY SIMPLY DON’T CARE ABOUT YOU ONCE THEY SWIPED YOUR CREDIT CARD!
I will NEVER step foot in Brookstone again! and definitely NEVER shop from the stonestown store AGAIN!

Here is my recommendation. Avoid at all cost!
About a week ago I was doing a little Christmas shopping at Stonestown, when I passed the window of the Brookstone store. In the window, I saw some of those remote control helicopters that are sold at those stand alone kiosk vendors in nearly every single mall across America these days, (including one that is about 40 feet from this particular Brookstone store). They were having some kind of sale that read, «$ 29.95 each or 2 for $ 50.00» My daughter has been driving me crazy for one of these things. I knew about the kiosk that sold similar helicopters a few feet away, but after some careful thought, I decided to buy it at Brookstone. That’s what I get for carefully thinking.
I told one of the sales people that I’d be purchasing 2 of the toys, and was lead to the counter to be rung up.
Ok, so I was handed over to someone named John… Here is the scene that ensued directly after.
John: Can I help you?
Me: Yeah, I wanted to purchase those 2 helicopters.
John: Okay … (punching some keys on the register)
John: Did you need any batteries to go with these?
Me: No, that’s okay I’m all set with …
John: Because we sell an entire brick of batteries for blah blah blah
Me: Nah, I’m good.
John: Okay…
John: Were you interested at in all in purchasing our extended warranty?
Me: No thank you.
John: Are you sure? You know, for only $ 3…blah blah blah… You can…
Me: No really, I’m not interested.
At this point there is a bit of a pause before this guy launches into his spiel again!!!
John: Well I just want you to know that these items are the #1 broken item in our inventory… aside from overseas… blah blah blah
At this point I’m thinking, «Is this guy for real?» Overseas??? DUDE! How many times do I have to say NO! I’m also saying to myself… «How does anyone destroy a sale such as this? This sale SHOULD be in the bag, right! All you have to do is ring me up, and it’s a done deal! But somehow this guy is managing to plunge the whole thing into the mountain side.
Admittedly, I lose a smidgen of my social amenities and cut him off…
Me: I… am not… interested.
John: You don’t have to get irritated.
I don’t? Really? I’ve declined 3 times but I shouldn’t become irritated? So I explained to John that I wasn’t irritated until his telling me NOT to become irritated.
Anyway, this story is starting to bore even me, and I’m the one it happened to… but the point is that he starts in saying that I yelled at him, (which I did not) but by the time our exchange is through, my voice is definitely raised. After is was over, I really wished I hadn’t raised my voice because I felt like I played right into his hand.
I’m sorry, I am in retail myself, and perhaps that biases me even more, but this guy handled nearly every aspect of this encounter poorly. Rarely do I do so, but I called the manager the following day, whom I sure was fully briefed by his salesman about this wacko who was in the other day. After speaking with the manager, Steven, I understood where the lack of any real customer service comes from.
I KNOW there are people who write bad reviews on Unilocal hoping for a discount or some freebies. I wanted nothing of the sort. However, I didn’t think it would be asking too much if Steven had offered an apology, and perhaps invite me to come in so he could handle me personally. Right? At least that’s what I would have offered. Instead, there was nothing. The closest he came to acknowledging my… dissatisfaction was to say, «Yeah… he shouldn’t have asked you 3 times.» That’s it? Well, thanks for nothing, Steven.
Please don’t shop here. If only because it leads people like this to believe that you are going to shop there no matter what, if only for convenience. Let’s put our money where our mouths are, and let corporations know they still have to provide good customer service.

Do they EVER clean those massage chairs? I hope daily. Seems like people come in here just because theyre tired from shopping and take their smelly hot shoes off for a vibrating massage. They dont even shop in the store. «honey, you go ahead, i’ll be right here» Gross. They even take off their socks!

I feel like I need to review more places other than restaurants so HELLO BROOKSTONE!
Do you know why I love coming to Brookstone? Because they have the softest NAP products ever! I actually got a nap blanket (blue) from my friend as a birthday present. It’s so soft and smooth. I can fall asleep in less than 5 minutes with it. Its my new security blanket. Besides blankets they also have nap sock, nap pillows, nap teddy bears (weird but COOL!), and much more.
Of course there are much amazing products than nap blankets. They also have cool electronic products, massage chairs, digital picture frames, jewelry cleaner, amazingly soft slippers, the list can go on.
Needless to say this is a great holiday gift store. You can’t go wrong with Brookstone.

The last few visits to Brookstone were, surprisingly, not to bum off free massages, to take naps on the Tempur-​Pedic mattresses, or to work out the abs on the iGallop. Instead, I like to browse through their gadgets and gizmos to remind myself of the SkyMall catalog on the plane because I don’t get to travel nearly as much as I used to.
On my most recent visit, I picked up a humidifier. For three weeks, I was suffering from nosebleeds. Not your average, every day nosebleed, but rather scary ones [See MMG review:
. I was advised on multiple occasions to invest in a humidifier, and after unsuccessfully trying to locate one at Walgreens, I finally made the trip to Brookstone. I could have purchased a less expensive humidifier at Target, but for the additional $$ spent, my water gets UV’d and is 99.999% germ-​free! Hopefully this means no more nosebleeds…
On the same visit, there was a special on their NAP Comfort Rest, so I grabbed two of those also. Now, not only will I breathe and sleep easier [blood-​free!], I can also sit on my bed and watch television or read a book in comfort.
The gal behind the counter was kind enough to assist me in bringing everything to the car [Enviracaire Germ Free Humidier + 2 NAP Comfort Rests = a lot of stuff] IN THE RAIN, so that I wouldn’t have to make several trips. Didn’t catch your name, but YAY — thank you!
I’m also a fan of the Buds Sound-​Isolating Earbud Headphones, and I wish I could hand a pair to every person on public transit who doesn’t realize just how god-​awful loud their «music» is, especially meshed with everyone else’s «music.» Replace your Ipod earphones — please!
Minus one star for «Bob» the 5-​in-​1 Wobble Clock! This special has been going on forever, and I really don’t care how many colours it comes in. ENOUGH!