Burns Cleaners

I wish Unilocal allowed a zero star rating. I brought in an expensive blouse for dry cleaning and when I got it back it no longer fit. They completely stretched out the neckline to the point where it is now unwearable and good for the garbage. When I brought it back, the woman refused to take responsibility. She first blamed the manufacturer, and then the retailer. She said I should return «the defective» blouse to the store. What?!? I don’t even remember where I bought it. She insisted that the material was below par and should not be dry cleaned. Okay — then why didn’t she caution me when I brought it to her in the first place? Her brusque and argumentative manner was even more upsetting than the ruined garment. About a year ago I had the same experience with them but decided to give them another chance since after all, everyone is entitled to a mistake (although I didn’t appreciate their rudeness in dealing with that matter either). This is one time too many. If you want to patronize an honest, reliable business go somewhere else. There are lots of other dry cleaners within walking distance.

I am always so thrilled with Burns Cleaners that I feel compelled to call and say thank you when I get my clothes home and open the bags. Every time I leave their store, I feel like I have a new wardrobe.
The cleaning is incredibly thorough, I have no idea how everything comes back so new looking! I usually buy classic pieces that can be worn for many years, but eventually all clothes get a bit ratty — Burns really saves the day on those garments. My favorite dress is almost 20 years old and Burns has it looking like I just purchased it last week.
Also, their tailoring work is phenomenal !!!
Know what else is really nice about Burns? They are so sweet and kind to their customers. :)

The owner, a Korean man has always been nice but I returned an item that they didn’t clean well and since than he treats me like a fifth class citizen. Bye bye burns cleaners. Too many other choices.

So I never would have even thought about reviewing a dry cleaners before I walked in and saw their little Unilocal sticker on the window. Anyways, this place is in a great location in West Portal. There’s two limited parking meters in front, where you can just drop by and drop/​pick up your dry cleaning.
Onto my experience: I came here today with my dad, just so I could see where he takes his dry cleaning and to dry clean some of my shirts too. The first thing the dry cleaner says is, «Is that your son? You look really handsome.» Sucking up to me? Maybe, but thumbs up in my book! My dad always goes here and he’s super picky about his clothes, so I figure their services can’t be bad. When we asked to do 2 separate orders of my dad’s shirts and my shirts, the man didn’t complain. He told me that I could pick mine up next Monday, but I asked if I could get them by this Friday, and he said it would be no problem.
Overall, this has been a great dry-​cleaning experience for me. Sure, the shirts costs a little over $ 2/​each to dry clean, but I’ll definitely be returning here again.

Good service. Dropped my peacoat off monday it was ready friday, but she was willing to make it ready sooner. It cost $ 9.95 and the peacoat is in perfect condition.

Been bringing clothes here for 8 years now. Fast, friendly, and very helpful. Was recently in a bind when I discovered a spot on my suit coat just before needing to get on a plane to attend a funeral. Ran it down to Burn’s and within an hour it was cleaned, pressed, and for no charge.

I don’t think they are expensive, but that might just be me. They are great and that is important to me.

Burns cleaners does a perfect job every time. They are also extremely nice people who always remember you, and take great care of your stuff! On top of that they are organic, and their prices are great. Burns is by far the best dry cleaner we have ever used.

Clothes are clean and smell good

So a dear friend invited us to Roam Artisan Burger’s opening party (yes, it’s good — go try it). As someone’s drunk date (probably first and last) was gesturing wildly, he lost control of his balance, as drunk young men often do, and started a domino effect that ended with an innocent bystander flinging his glass of red wine onto my newish yellow silk top. As I looked at the ugly red stains that were not supposed to be on my shirt, panic quickly ensued. But then I remembered I had Burns Cleaner on my side and they have never let me down. Besides, the party was still young, so I took a deep breath, drank more wine and enjoyed myself the rest of the night.
When I picked up my top from the dry cleaners I basically squealed with glee: the stains were completely gone. Undetectable. Burns Cleaners provides an organic dry cleaning service and always delivers what they commit to. I absolutely adore the lovely lady behind the counter. Over the years, I’ve trusted her to do everything imaginable and have always been pleased.
Burns Cleaners, I appreciate you.

Burn’s Cleaners has been cleaning my clothes for the last ten years and they have been as consistent as the sun rising each morning. I have never had a problem with them whatsoever and their cleaning methods are apparently organic.
The owners are very honest as there have been a few occasions where I left money in my pants and they have returned my money with my clothes. They will also do minor repairs (replacing a button, fixing a hem) for you free of charge.
They remember your name so that each time you drop off or pick up your clothes you do not have to tell them. Last but not least, they always offer to help you bring your clothes out to your car which is a nice touch. It is good to know that not all great customer service has disappeared.

Best dry cleaning experience EVER!
I brought my suit and dress shirt in to them on a Monday afternoon to be cleaned and pressed. After updating my info on their computer (my phone # had changed), the owner asked me if Friday would be ok. After telling her that I had a funeral to attend on Thursday morning, she smiled and said, «Ok, your clothes will be ready Wednesday afternoon.»
This is typical of the phenomenal customer service at Burns Cleaners.
On Wednesday, not only were my clothes cleaned and pressed to perfection, the price for the cleaning was only $ 15. Fifteen dollars! What a bargain for such great service.
I’ve brought work uniform shirts in here before for alterations and have always been very pleased with their work. Burns Cleaners is the kind of establishment that makes me wish Unilocal had a 6^th star to give out.

I have been using the services of Burns Cleaners for years and have always been happy with the work they do. I recommend them highly.
Michael

I tend to stay away from clothes that need to be dry cleaned or pressed but I do own a couple pieces that are the exception. Usually, I’ll put them on my boyfriend’s pile of things to take to the dry cleaners and he’ll take care of them. He chose Burns initially because it was on his way to the MUNI station and super convenient. Now, he goes there because he loves the service and the fact the woman always remembers him. I recently dropped a ravioli (nightmare) on a white shirt and brown linen pants. I was convinced they’d have to be tossed. Burns Cleaners got the stains out and gave them a nice cleaning and pressing, all ready to wear to my next event. Thumbs up!

Not only are they organic, they’re super friendly too! Will fix any problems your clothes have, no extra charge. Hem your pants, take in a skirt. Walk you out to your car with your cleaning. Very friendly, great service. Try them, you’ll love em!

I’m scratching my head over the previous review which was written about 3 months ago about switching management. I’ve been coming over here about once a week for a year and it’s the same extremely nice ladies. Helen is a dream. She remembers you and your preferences after your first visit. On top of that, I’ve come here a couple of days before the promised date to see if, on an off chance, my clothes were ready (i really wanted to wear that specific dress) and it was. They’re on top of it.
I love them — their alterations are impeccible as well. Highly recommended.

It appears they have recently changed hands. I really liked the previous owner… she was very friendly. The new people who have taken over are just okay. I miss the other person who used to assist me whenever I dropped off my clothes or had something hemmed. Now, I’m afraid to have anything hemmed there because I have no idea how the quality of the hemming by the new staff will be like.