Carlos Bermudez – State Farm Insurance Agent

Carlos has been our agent for over 20 years. We have always had responsive, professional service with follow through and great communication. When we’ve had trouble dealing with State Farm claims office he intervened on our behalf to get results. I recommend Carlos Bermudez highly for auto and home owners insurance.

Carlos has been our agent for the last 15 years. Carlos and Claudine have given us the best customer service time and again. They are incredibly responsive, answer all of our questions and always go above and beyond.
In the few instances where we have sadly needed to make a claim, Carlos has made it SO easy. His reassurance in those stressful times are worth their weight in gold.
We would highly recommend Carlos and his State Farm team!

I have relied on Carlos Bermudez and State Farm for my property, automobile and excess liability insurance for over 40 years, and he and his office have consistently provided excellent service. They placed coverage for my daughters’ automobiles, making sure that they received good-​student discounts, and referred me to a State Farm agent in another state when one daughter moved away to college.
Melissa Sams recently provided prompt, professional assistance in placing coverage on a condo that my wife and I purchased. Their assistance with placing and processing claims has been excellent.
Very importantly, Carlos has consistently staffed his office with people who will be able to continue the excellent service he has for so long provided.
When friends ask me to recommend an insurance agent, I am quick to give them Carlos’s name and telephone number.
Arnie Turrentine

We’ve really appreciated working with Carlos Bermudez and those in his office over the past two decades! They’ve always been very professional, responsive, knowledgeable, careful and helpful. We wouldn’t hesitate to recommend Carlos and his team to other prospective clients/​insureds!!!

I received a letter in March 2014 alerting me that my insurance was going to be cancelled due to a «payment issue». I called the Carlos Bermudez office and spoke with a woman that seemed unsure of what she was doing, but she thought my account looked ok. The next day I wasn’t feeling too confident about the prior conversation so I called back to verify that everything was indeed OK. The same woman answered, and still insisted that my account was fine, but there was still a hint of I-don’t-know-what-I’m-doing. But I figured there would be some red flags or follow up if my account was in jeopardy. I was wrong.
Fast forward to September, and I realize that I’ve lost my insurance card, so i call the office to get a new one sent out. That’s when i learn that i’ve been driving my scooter uninsured since March of this year. YAY! Thanks Carlos Bermudez!
I tell them that I need my insurance reinstated ASAP so that i can continue to use my scooter to commute. The woman i spoke with tells me that she’ll call me back in the afternoon and that she’s really busy with the move (guess they’re moving offices). Of course, nobody calls me back. I even tried calling back again later in the day and a different guy answers and seems to have no clue «how the system works» and says that the woman i spoke with is busy and will DEFINITELY call me back before the day ends. she never does. So the next day she tells me that i NEED my odometer reading for the insurance to be reinstated. something that would have been nice to know the day before, since I’m obviously not riding my uninsured scooter to work. Which means I have to wait another day.
So hear we are today, and EVERY time i call their office i’m greeted with a voice recording that forwards to a State Farm hotline. If they all took the day off, it would have been nice if they at least let me know during the several conversations we had.
I’m tired of dealing with people that have no idea what they’re doing, not getting following through with replies, and not caring enough to follow up with a customer that they know is out there uninsured. I’m switching to a different office. Steer clear.

I have been a customer of Carlos for over 15 years. The staff is wonderful and he is VERY Knowledgeable about insurance. Carlos and his staff always present to you all the options. I hate insurance, period, but I have to have it. I totally trust him and his team.

I think 5 stars are not enough to rate my experience with Carlos Bermudez’s office.
I have my Life and Auto Insurance with State Farm and I definitely experienced a great customer service. Once I have any questions regarding my Insurance policy, I call Carlos Bermudez’s office and I have always a pleasant and knowledgable person, who explains my policies in details.
Sometimes, Insurance language is not easy to be understood but those people helped me not only to understand the value of my policy, but also to save money on my purchase.
For me is very important to trust the people I do business with, I don’t think I could trust any other Insurance agent more than Carlos Bermudez and his very well trained crew.
Most Agents just want to grab your money and don’t care about you when you really need them. These people are angels and they really care about the service they provide. They will help you with claim, rental car, body shop recommendation, everything.
I really, really recommend the office of Carloz Bermudez. I’m not surprised that he is been so successful in this business for over 30 years.

Carlos and his associate Mateo Cordova, are high touch, high service insurance brokers. I highly recommend this team and look forward to referring them to my client. s!

Excellent service in a very convenient downtown location. I was happy to find a State Farm Agent that could handle my insurance needs during my busy workday downtown.
Mateo provided very personable, efficient, and professional service while setting up my Life Insurance and Auto Insurance policies. I highly recommend Carlos and all of his staff… especially the guy in the Bow Tie (Mateo).
Thank guys!

Angie,
The service today has been excellent. You were easy to reach, very
responsive and extremely thorough. I really appreciate it.
Thanks for the follow up email.