Chase Bank

This bank will only provide quality customer service if your ethnicity is Chinese. I have come here multiple times and have had other guest helped before me because I am not Chinese. In over ten years I’ve been with Chase Bank, no branch has ever treated me this way. I am going to close my account because of this branch’s collective negative behavior. Shame on you, Chase!

One of the only Chase branches near me that are open on Sunday, 9−1pm. Thank you for saving my laundry day! Needed rolls of quarters last minute.

The staff here are very friendly, but when it comes to resolving issues with their mortgage services, they fall apart. In fact, they either run away or delegate the task to others in their branch. I have mortgage with Chase bank and have always made payments on time via their automated online pay. For some reason, once a year, EVERY YEAR, for the past 4 years, I get hit with a late fee due to an error of processing for which I have to visit a banker to resolve. Now it shouldn’t be too difficult seeing that my online transactions show that all payments have been delivered on time, that any and all late fees should be reversed. I’ve visited two bankers at this branch. The first banker assured me that everything was handled after he first told me that only one of the two late fees could be reversed, but then called me back to let me know that all late fees were erased. My next monthly statement showed that the second late fee was still being charged. So, I had to go back to speak with the same banker. I spoke with him at the branch that day at 12 PM, but decided to delegate this issue to his female coworker who assured me that she would work and resolve this late fee while I was at work. She seemed perturbed by the fact that I was not happy about the situation and wanted to end any conversation after I explained my dissatisfaction with their mortgage services. After 6 PM with no call from her, I called the branch back to hear that both bankers I spoke with had left for the day and that one of the branch managers would call me back. 6:30 PM, no call, 7 PM, at this point I’ve concluded that they will not call me back. They only prefer to deal with opening new accounts and put very little effort on correcting errors that are at the customer’s expense. I hope to never go back to that branch again other than to use their ATM.

Brand new great location with super friedly staff that will have a conversation while assisting you.

Friendly staff and there are enough of them to support the foot traffic at 3pm on Friday. The branch isn’t huge but they were able to help with (no wait) complete a wire transfer so I am grateful!

I’ve never been into the branch, but I used the ATM after hours on a rainy Saturday night. The branch is just a little over a block from Columbus/​Stockton (where MUNI 30 & 45 lines stop), so was convenient for me to get dough for my dinner with friends in North Beach.
One thing to point out is that the door is tricky from the inside when you’re there when the branch is closed. I *almost* started to panic because the door wouldn’t open to let me out and I started looking around to see if I needed to swipe my card or something like I did to enter. (The woman who came out when I went in appeared to have the same issue.) Just relax and try the door, wait a second, and then you’ll hear a «click» and you can open the door. Whew!

Nice new Chase branch that opened up 5 months ago (May 21, 2011)! With Chase’s slogan «CHASE WHAT MATTERS!» At JP Morgan Chase they’re always looking ways to serve their customers better. Their bank branch network expansion is a useful tool! As one of the fellow Unilocalers pointed out, it is much safer to use the ATM machines behind closed doors.
— – UPDATE — – Saturday, January 21, 2012
This is my second or third time coming to this branch! The tellers and bankers here at this branch are very friendly. Also, I like coming to this branch since it is not as loud and crowded as the one on Grant Ave!

This is one of the newest chase opening up in the city. I keep seeing more and more of them popping up. This one happens to be at the boarder between Chinatown and north beach. The staffs are very friendly and there’s been no wait time thus far. They offer me a seat while my deposit was being processed and even offered me coffee as if I was VIP. The ATM is behind secured doors so I feel less in the opening when I take money out at night. One extremely cool feature that I have never see anyone else, is their blue projector light that comes on at night. It’s the sickest thing ever. It shoots a spinning chase logo onto the sidewalk!!! Awesome location n awesome bank.

By writing this review, it’s quite obvious I have an account with Chase.
Whenever I’m in Chinatown and/​or North Beach I usually go to the busy Grant Avenue branch to get spending money and other transaction (s). Another alternative, I also go to the Walgreens, a few doors down from the new branch for spending money.
The new Stockton Street branch has just opened in mid May and surprisingly a quiet branch at this young juncture. My agency does have direct-​deposit and doing my deposit transaction is infrequently needed. I was withdrawing some money for grocery shopping and I was in & out of inside teller within minutes.
I do recognized two of the cute Miss tellers from other prior Chase branches, which made the transfer to this new branch and they are nice to Joe Cool.
For security purpose, the ATM machine is located inside near the main entrance. To get in, you need to slide your ATM card on the slot to open the door. I do feel safer when I use the ATM machine behind locked doors.
I’ve been banking Chase/​WaMu for fifteen years and I still love this institution to this day. I’m also happy another branch has opened in Chinatown.