Chase Bank

There’s not much to say about this branch other than they have great customer service and it’s never too busy. I’ve had to wait maybe. 8 minutes in line at the most to see someone? That’s usually during lunch time or the evening rush when people are on their way home.
The location also feels pretty safe considering FiDi can be sketchy at times. M-​F hours only like with most places in the area.

Hands down the best chase bank in SF. The staff is amazing — always helpful, speedy, and so friendly! :) love my chase bank!

Efficient services and friendly staff members. ATM’s are inside so it does provide a much safer experience.

Never had to wait in line for an ATM here. What else can you ask for?

Wow. I don’t even bank here and everyone is so nice. So many people have asked me if I needed help while I was waiting for my friend. Such great service!!!

Since I have a knee injury that requires walking with a cane, I often need to sit down after walking only 2 – 3 blocks. Although I do my banking with Chase on Polk, I walked into this branch downtown to make a deposit since I was in the area. Before standing in line, I took advantage of the sitting area in the bank to rest the knee. Krista came over to find out if I was all right and when she found out I was there to make a deposit, she personally did the deposit so that I did not have to stand in line. Very gracious service!

I ATM here because of the ATMs inside the building [they have two of ‘em]
It lessens the chance of encountering any whackadoddles.
Whenever I ATM here, it reminds me of that Friends episode where the NYC blackout results in Chandler being stuck inside this ATM «vestibule» (seriously, who uses that word) with super hot model Jill Goodacre.
…yeah…no such luck hehe

I was just here this morning to make a deposit and it was the longest procedure EVER. I walked it and there was a nice greeter, which is why they get one star. I was waiting in line behind 7 people and after about 20 minutes I was next in line. Ughhhhh. at least I was on the clock… A rep that has his own desk, I forgot his name asked me if I was making a deposit and I answered yes, so off to the desks we go. As soon as I sit down he asks me for the checks and tells me immediately, I had to do this through a teller. ARE YOU SERIOUS?!, I just waited almost half an hour for you to tell me that I had to get back in line… I kindly told him I would just get back in my place in line and he stated that actually wouldnt work. He would get someone to help me. The teller that helped me, not only gave me the evil eye because I got back in line, she also counted my checks wrong, told me I made a balance mistake… omg, at this point I was going to scream! I made her re-​count it, just to have her apologize about the overlook. If you have to go to a bank, don’t go to this one, unless you have 45 minutes to waste.

Wow, it’s amazing how great the customer service is here. For the last year I’ve noticed how incredible the employees are with the Chase customers.
Whether it’s a simple question, opening an account or getting a replacement ATM card, Chase really does make the customer feel as if they are VIP. All employees are extremely friendly and polite and do their best to resolve any issues you may have.
Very impressed!

I like this Embarcadero Chase locale as they give free coffee when I’m on the way to office, and the staff are nice. It’s a little dark/​gloomy inside, but I’ve noticed that with the Chase takeover of WM, the style and banking style seem «not so friendly» as before (in terms of layout of branches), but the staff are still cool. A bit «corporate» for me.
I’m an Alameda customer but use Chase in the City as needed.

The employees at this bank are very good… Sometimes the lines are kind of long but. Overall they are good

With the mess this company is in on its balance sheet I’m surprised they can still afford to put out those «Whoo Hoo» commercials. Sometimes I wonder whether the WaMu employees will be going «Whoo Hoo» once they try to go to work one day and find that the doors are locked because the WaMu is bankrupt. I have nothing against the employees; they have always been nice, accommodating and willing to help. But as for WaMu corporate, they deserve to get what is coming to them for engaging in risky subprime loans. The pigs here are definitely going to get slaughtered.
In the spirit of the demise of this soon to be defunct institution let me illustrate my final experience here. I walk into WaMu and politely tell them I’m there to close our joint account. They kindly beckon me to an account specialist in those chairs.
Me: «Hi, I’d like to close the joint account I have with this bank.»
Rep: «Ok, what is your account number.»
Me: «It’s XXX-​XXX-​XXXX»
Rep: «Mr. P — –?»
Me: «Yes»
Rep: «What is the reason why you want to close your account?»
Me: Well, lets see … I think you guys will be bankrupt in less than one week, your corporate cohorts are desperately trying to get a back room deal going with the Federal Reserve, [who is also broke] to try to engineer a so called bailout which the government believes is in the best interests of the American people when in the end, we’re just printing money like crazy, devaluing our dollar, which will be mere toilet paper to other countries who will then be encouraged to sell their T-​Bonds and dollars thereafter reducing the United States to a second world country. The FDIC is on the verge of being broke and honestly I don’t want to have my money frozen for an indefinite time when WaMu decides to tell the masses «sorry we fucked up and got greedy in the whole subprime market, we’re bankrupt, but the CEO is going to get a golden parachute, and to all the investors and employees, well good luck feeding your families, us guys in the boardroom are going to Fiji now.
Rep: [looks at me blankly]
Me: [No I didn’t say that, but it did cross my mind]. «We’ve moved our account to a different bank.» [At this point the mattress is looking really good]
Rep: Ok. Would you like to open a business account with us?
Me: [Ah shit, did I mistake this bank for Wells Fargo?]
«No»
Rep: «OK one second, I’ll be back with a cashiers check.»
Time passes…
More time passes…
15 minutes have now passed…
I’m beginning to wonder if WaMu is indeed broke and they’re looking for change under the cushions to cover the check.
I’m not kidding you, a different rep comes over and says they are having «computer problems and techincal difficulties.»
They produced a paper check and will now have to stop pay in the morning because it’s after 5 p.m. and they simply can’t do it. So basically my account is closed, I have this useless paper cashier’s check [might as well be monopoly money], they’ll have to stop pay tomorrow, and reissuethe check, and if they go bankrupt tonight, all I have is a paper trail to show for it.
So WaMu is still functioning today and I got my cashier’s check. My business is now with another bank and I won’t have to be around when the corporate mess that is WaMu unfolds. No longer with WaMu now … WHOO HOO!

I had transferred money from the wrong account, resulting in two insufficient fund charges today (these bring tears to my eyes). I called customer service and they stated they would not be able to refund me since it was not a bank error. Acceptable, but not what I wanted to hear.
I walked down to this branch and simply asked if there was any way they would be able to refund me those charges. Karen looked at my account and said no problem. WaMu has yet to disappoint me and today they took the cake.

We’ve all heard the term «pay it forward» and it’s something that I like to do. There are days when every person I encounter is just plain nice. Other days… hand me the muzzle.
I walked over to WAMU near my office on the way to CalTrain and got to the door at the same time as another woman. She opened the door and said «after you» to which I responded «why thank you!» Then I walked in to do a straight deposit and was greeted by the nicest gal at the counter. She was super duper courteous. After my transaction I walked to the door and a nice gal held it open for me.
Geez, I just wanted to go hug someone after all of that lovin’!!

Wow, I didn’t even remember reviewing this the first time. Well, I went back when they had a week-​long promotional 5% CD offer to open one and I was impressed with the speed and good service of the guy that helped me, Greg. Sure, they may fail and you better make sure you have under the FDIC limit in this bank, but this branch seems to have improved things since last visit, though I will say the ATM line always seems to be big still. But they have a pretty good free-​checking deal with free outgoing wire transfers, checks, no min, no dir deposit needed as well as a nice savings rate, due to their desperation for deposits to keep from going under.

This is the best WaMu that I have been to in the city. The customer service is wonderful especially if you happen to be lucky enough to work with my favorite banker Abraham. The people at this branch really seem to care about me or you. Thanks WaMu for making me smile.

Another efficient WAMU. This one isn’t very pretty, but they shuffled through that line pretty quickly, and in the end, before I had direct deposit, that was all I needed. Man, what was I thinking when I bypassed the direct deposit form. What could have been on my mind? Maybe it was a nap, or some cheese and crackers. Who knows.
But really, the more I frequent WAMU’s, the less special I feel. Used, abused, and manhandled (in a slightly sexy way). That’s it. No, that’s just an exaggeration. They are all very sweet to me, especially some of the men. Maybe it’s because this city is chock full’o’gays. Love me my SF.

Somebody explain this to me… WaMu’s big claim to fame is that they don’t charge atm fees. It’s all «free», right? Wrong. Apparently, it’s only «free» for non-​WaMu customers. If you fail to use a WaMu atm and you are a customer, they do in fact charge you hefty little fees that they surreptitiously subtract from your checking account at the end of the month. Yeah, that makes sense, reward the people who AREN’T ACTUALLY PROVIDING YOU WITH BUSINESS, while simultaneously milking the people who butter your bread. Now THAT is customer service…

I just opened an account here, and boy was it ever exciting. They took my money, gave me some paper to give to other people in exchange for the money, man, technology is awesome.
Ask for Rose if you go in. She is so cute, hardly intelligible, but really a doll.
Really, they have totally fee-​free checking and online access and all that; and apparently, it is TOTALLY fee-​free. That’s worthy of some stars isn’t it?