Chase Bank

Great new branch with all the dopest tech! Fast, efficient, and pretty.

The employees in this bank, and esp. the head teller Alicia Johnson, are amazing! They showed me the highest level of courtesy and customer service. I had an urgent banking situation once and this Chase branch location kept open 20 minutes past closing time just to ensure my transaction went through. Amazing Service, best I’ve ever found at a bank branch.

This is a brand new Chase branch with the latest technology located a block from UCSF in Mission Bay. It never seems very busy so I am able to get service right away, many times from the branch manager, Michael himself.
I needed to open a business checking account and Michael assisted me throughout the process, ultimately directing me to the small business banker, Belinda. It had been a couple years since I had opened my last business bank account with Chase and the requirements had changed a bit.
The day before my appointment, Belinda called me to confirm and gather some information to get the paper work going. Unfortunately I was informed some policies had changed and owners not present that were to be added to the account had to fill out a form and the physical copy of that form had to be present in order to open the account. To make a long story short, Belinda oversaw the whole process coordinating with the Chase branch in Southern California where one of the owners resides and had to go in and fill the form out to have it sent to the Mission Bay branch.
Belinda was proactive and responsive every step of the process following up with the other branch to make sure the document had been completed and sent and letting me know she had confirmed it being sent as well as received so I would not have to waste anytime coming in if I could not open the account. Belinda is very knowledgeable, professional and courteous, even when I was not the easiest customer to deal with.
Belinda and Michael truly made the process as smooth as it could be, and have earned by trust and business with their excellent service and commitment to their customers.

How can a bank care this little about providing even one accurate transaction and stay in business? After four substantial screw ups, I opened an account elsewhere.