Chase Bank

I’m glad I’m no longer with this bank. First of all. There is nearly no point on having the tellers because their customer service has gotten a lot worst. You have of have their account for them to help you. Otherwise. They give you the boot. I remember trying to deposit an IOU to my mom’s account and they didn’t want to help me. Not even asking for change they will help. I will never in my life get back with them. Any bank but them. Don’t care if they are on my block but rather go far away from them possible. Should be called. Chase away bank.

The worst customer service I’ve ever experienced. Inconsiderate, sarcastic and patronising.

While waiting for 45 minutes by now for a banker, I watched people stack in line where one of the two tellers closed her window to chat and laugh out loud. To reopen her window after 10 minutes while people are just standing there.
As for me, two bankers, one is working with a couple and the second God knows what is going on, just I hope she is not facing any life problems.
While I am waiting thinking to my self, a branch of a bank as big as Chase in SF, with only 2 tellers and 2 bankers. No wonder their review is that low.
I will definitely update my review if I get a chance to finalize my business today, as I started to doubt it now, we are getting closer to 5:00 pm.

this is the worst run chase location in the city. the were was a complete lack of Customer experience focus. the lines were long and there were was 3 people working the whole branch. all of whom could care less about helping me. the branch manager Melissa N. Fuentes went out of her way to prevent me from accessing my OWN funds. I had recently been a victim of a crime and needed help in an emergency situation. i had gone to at least 6 other branches in San Francisco and San Jose in similar situations and they took the time to listen to my problem and help me solve.
She instead chose to needlessly make things difficult for me, not in the name of safety, but rather cause she wanted to give me a little lecture about how powerful she was.
she actively refused to listen and then gloated in my face about I could never reach her boss’s cause he was too busy and did not work weekends.
i was forced to call corporate to refer me to another branch where they would help me. this manager is the lowest of the low. if there was any semblance of actual concern for protecting me, I would have given them a pass, but this was juts blatant lack of competence and a complete lack of concern for customer experience. and then I get a parking ticket as I leave.

Opened an account yesterday and realized they spelled my name wrong on everything despite having 2 forms of ID with my name on it. Emailed customer service and was rudely told I’d have to go into a branch with proof that my name was spelled differently. Decided I don’t want to deal with terrible customer service with people who handle MY money so asked them to cancel the checks the teller ordered yesterday but nope they can’t do that either. Definitely going to shut this account down. Was told this bank was better than the one I use currently but that was an outrageous lie, this place is terrible and I’d never recommend it to anyone. Worst customer service I’ve ever seen.

Be prepared for a loooooong wait. They are understaffed and dont even bother lettinb you know when anyone ia going to attend to you .so unlike any of the BOA customer service

So if I could, I would give this location a 0!
Worse customer service ever! Stupid tellers and rude «manager»!!!
So I went in to pay my mortgage and the teller tells me I have a late fee! I tell her that’s impossible, she asks for my ID & I tell her to look into my checking account, it shows I make my payments on time every month! She asks I want to add some money for the late fees! I requested a manager & started calling the 1 – 800 chase number.
The phone operated informed me I was not late. I stepped into the manager’s office and was shocked with her treatment! I begin to tell her that I just confirmed that I was not late and she rudely yelled at me «Listen to me!» Of course that pissed me off and I also raised my voice and all she would say is «Listen to me»! I said I am not making my payment at this location, I am going somewhere else and she literally threw my statement at me! I seriously can’t believe this women who claims she is the manager has a job! Do NOT GO TO THIS BRANCH! I went to another location and didn’t have a single issued! Make my payment and continued my day!

I just moved to San Francisco from New York, so this was my first visit to this Chase branch. I had several things I needed to get done, and banker Santiago Rosas was great. Friendly, knowledgeable, and efficient, he was super helpful and was able to take care of everything on my list in less than twenty minutes. Such a pleasant experience, thank you, Santiago!

First off let me just say this is the first time and last time i go into this branch. This branch is located by 24^th st Bart station and the employees are a reflection of the atmosphere around the area. I was greeted but the tellers where so freaking so to help out their customers. I was waiting in line for 10 minutes while there were 3 tellers active. One of them just finished a transaction and then went to one of the other tellers to help them out for over 5 minutes. Really freaking Chase? When it was my turn I have the teller the biggest attitude and said basically just process my crap and save you good morning bs. Conveniently I had to swipe my debit card 3 times before it worked. Think this fat cow of a teller had something to do with it. Again avoid this Chase location. There’s better ones in the city.

I have banked at this branch for years, since it was WaMu, and even Coast (or whatever) before that. Today I went inside to make a deposit and there was an 80 pound pit bull wandering all around inside the bank unleashed and uncontrolled by anyone. I asked an employee on the floor whose dog it was, and she didn’t know and didn’t seem to see anything amiss. The teller also didn’t really seem to understand why I objected to this animal being loose in the bank. Really, Chase?

i just needed some cash and wanted to park my car nearby too. This was a good spot since i found metered parking about one block away.
They were painting the front of the building when I stopped there (April 2013) and when I peeked my head inside it looked a bit small. But then again after driving around mission district for a bit, they have quite a bit of Chase Banks around here, just my luck I guess.
Anyway there were two ATMs in the front and no lines. Good enough for me

Gross.
Perky and helpful staff members, who can NOT be blamed because they are clearly in thrall of some Jabba-​the-​Hut type branch manager who slithers and bubbles in the back room, telling them what they can and cannot do. HInt: They can’t do what you want them to do. Example:
We were there to transact the sale of a car. The buyer was a Chase customer (poor guy). He had a cashier’s check duly issued, we signed the papers and the deal was done.
When we went five minutes later to cash that same check, we were led through a lengthy gauntlet of reps to talk to, and desks to sit at, fingers to fingerprint, with the end result that we were expected to pay a fee to cash that same check. Naturally, we said «F you,» and loudly, But seriously. Gross. (hint: Chase, if that’s the deal, just say the F so. Saves time. Which is money. Which is what you supposedly do, right? Money.)

It just got worse and worse! ATM still is never able to read my paychecks so I still had to deposit them in person. Was told by an accounts manager that if I opened a personal savings with my business account it would be free of charge. My Business account was $ 25 a month and when I received the statement for my personal account there was a $ 15 service fee for the additonal product! Fees alone came to $ 480 a year! That’s a trip to fucken Hawaii to see my family. Thank you global occupiers of the 99% for making me aware of how fucked over this bank was doing me. Not only am I «lending» them the money I make from my job which they invest and make a profit from but they turn around and charge me for this, a despicable double dip. Now if you have accounts totaling over $ 15k, well then, all charges are waived, lucky 1%, but who keeps that much money in a personal checking? gee!
Have to say that the staff was sympathetic to my reasons for leaving even telling me that credit unions are the way to go. Because I had electronic statements I asked for and they printed out a year of transactions for me at no fee so I could do my business taxes at year’s end when I no longer would have access to this info on the webs. There was no reason that they had to do this for me if they didn’t want to. I always thought the staff at WAMU and now Chase branches are extremely professional and the way they handled me closing my accounts there only reinforces this opinion. I’ll miss the interaction a bit, but I’m sure Chase as an entity couldn’t give a shit about me or my money. All they are after are fees.

Four ATM’s outside that are all touch screen — nice! They really do need to have more tellers available at each window. The staff here at this branch are very friendly, they are very friendly and helpful in making sure every customer get their transactions taken care of in a timely professional manner!

I felt compelled to sign up for Unilocal to write a review after standing in line for 30 minutes at this particular Chase branch. On 6÷30÷11, there were only two tellers working while the line kept on getting bigger and bigger. There were at least 3 other tellers walking around in the back, but who knows what in the world they were doing. I kept asking the person behind me if she didn’t mind if I ran outside to feed the parking meter. I am usually a patient person, but waiting for 30 minutes in line at a bank has no valid justification.

The bankers at this particular branch are painfully stupid. When a new merchant account was almost placed in their lap, they foolishly chased it away by asking for a current statement, current merchant processing rates and best of all, a disregard for the business in their face.
Staff here should be trained by Zig Ziglar and stop getting drunk off Blue juice. Sometimes, you’ve got to think like a salesperson, especially in sales. Hmmm, what a concept.
Take your money and trust elsewhere.

I know what you’re thinking… a bank in the mission, 5 stars, really? Picture this: it’s Saturday and we need to open a joint checking account… I look at the reviews on here and fear the worst: a one hour wait to talk to someone who doesn’t know what they’re doing.
Instead, we walk in, walk past the huge teller line and put our name down. Less than 5 minutes later we’re being helped by a gentlemen named Walter. Multiple ATM cards that have access to only this account, no problem! Multiple separate logins to this account, no problem! Linked up automatically to my existing accounts, no problem! If this had still been Wamu there’s no way I would have left that morning a happy customer. Instead I was seriously impressed by the experience. In and out in under 20 minutes for a complex situation.
They also get stars for replacing the god awful wamu ATMs with machines that don’t take 10 minutes just to get $ 20 out.

Meh. I like that my WaMu account automatically turned into a Chase account and now I have access to a national network of ATMs. But they’re just another huge bank.
Four ATMs outside is nice, and it’s awesome that Chase finally upgraded to the touchscreen ATMs that everyone else has had forever. But there aren’t enough tellers inside to handle the rush in the morning, at lunch hour, or right before closing. Same as every other location.

Don’t go here, it seems they charge you for things at a the manager’s whim, as I was informed by an teller. I own a business and have an account with Chase. Before this location was a Washington mutual where I would get change in large amounts at any time no charge. Now all of a sudden they wanna charge me 7 – 9 cents a roll, I decided to ask at another Chase, the one at Potrero Center about the matter, they gladly gave me all he change I needed free of charge. When i went back to this chase to see what was up They said we will give you change this time but next time we have to charge you, and it is all dependent on the manager.

Chase was forced onto me, I had a WAMU account for the last 15 years and loved it!
I don’t like Chase, just another big bank. The customer service is worse then it’s ever been overall since the switch.
If you a teller and you’re not open you need a sign! Don’t be a little b*tch to me I walk up to you. How am I supposed to know your not open?
Just more motivation to switch banks.