Chicago Title

Many of my experiences mirror the other folks here:
1. No communication. We were due to sign at 1:30pm, and the first communication I got from the title company about the signing was at 12:46pm that same day. Their notary was then over an hour late from the agreed upon time.
2. We had a slightly messed up title with some incorrect CC&Rs, and just getting them to respond to try and fix the issue took 3 days of constant hounding.
3. Their «rules» are extremely opaque and only get communicated once you violate them. For instance, our money arrived in their account after noon, which we found out afterward means they opted to delay the closing by a full day.
4. Communication again: The bank had to ask for a copy of the title 7 times before they actually did something about the request.
Find another title company. This falls into the bucket of «You had one job, guys…»

The level of incompetence here is unbelievable, especially given how important an event in most people’s lives they’re dealing with here. There were numerous mistakes, and even after we emailed about mistakes and they said they would change them, when we came in to sign those mistakes and more were still there. They were super sloppy, and really did not take the time to help or explain anything in any way (though perhaps they just don’t actually know anything), and were incapable of even keeping track of which docs had and hadn’t been signed.

We recently closed on a home and went through Chicago Title Company w/​Loli Chung AVP/​Sr Escrow Officer. I have worked with Loli before on numerous new loans and refinances. She is a seasoned veteran and most of all cares about your transaction and your best interest. If you are a first time home buyer or a seasoned veteran — she’ll treat you the same professional caring way. I’m glad Loli has our best interest at hand and not bending from pressures from a pushy seller. You as the buyer have the right to choose the title company — Trust Chicago Title and ask for Ms Loli Chung!
415−405−1302

Smooth experience signing title papers here. Process was much quicker and smoother than I was told prior that it would be. So this rating is to give them credit for that.

I again had to clean up everybody’s mess, and they’re supposed to be the professionals here, as this is all new to me.
1. They didn’t provide me with copies of the signed documents despite my repeated requests, thus I have no backup documentation.
2. They neglected to provide me with copies of the CC&Rs, which is standard.
3. They didn’t put the title or grant deed in my full name (middle initial)
4. Their communication was horrible, never made phone calls nor took the time to explain anything to me (including the legal documentation I was signing) and guide me through the process, unless I asked. Not proactive at all.
5. Poor customer service overall. I got the impression, that they were lazy and wanted to do the minimal amount of work. What am I paying them for?
6. I had to have them correct some stuff on the closing docs.