Choice Home Warranty

This is the absolute worst company with the absolute worst customer service. They never replace anything, saying that there are conditions (e.g., rust on a coil) that preclude them from covering the damaged item. When I made a claim on my heating system, the first contractor they sent out indicated that my furnace needed to be replaced. They decided to have 2^nd opinion — without telling me in advance — and then tried to charge me the service fee for the 2^nd person! Of course, the 2^nd person concluded the exact same thing but conveniently, CHW won’t cover it. AND the 2^nd guy who came out called me immediately and said, «I see they didn’t cover your claim but I’ll give you a great deal.» Of course you will… what a scam. Finally, when I told them that I wanted to cancel my policy, they told me there would be a $ 50 charge and then proceeded the hang up on me. I will never give my business to them again and would strongly advice anyone against giving them their hard earned money.

Just as the other reviews, I had a bad experience with this company as well. They claim to cover anything wrong with your appliances no matter how old. We were sold. We paid upfront for 1 year coverage. We signed up and paid June 15^th, with the understanding there is a 30 day hold/​wait time, before you can file any claims. All good, as we didn’t have any issues at the time. Lord and behold, one of our AC units fan motor went out the night or whee hours between July 14^th and July 15^th. We woke up to a loud noise coming from the AC unit outside and the downstairs warmer than usual. So I turned off the downstairs unit for safe measure. I called Choice Home Warranty and explained one of our units stopped working overnight, it just happens it fell right on the first day of our coverage. We should be covered right!!! Thank god we bought this warranty (or so we thought!!!)
I called, reported the issue, they told us someone would be out to our house that afternoon. Sure enough a tech came out and inspected the unit. He then gave us the bad news. Its your AC unit fan motor that has gone out. And the warranty company is refusing to cover it. WHAT???
I spent two hours on the phone with Choice Home Warranty people, for them to tell us they don’t cover PRE-​EXISTING conditions. And they even went as far as accusing us of trying to file a FRAUDULENT claim. WHAT???
I was infuriated with what they said and how they treated us over the phone.
How is this a pre-​existing condition? How were we suppose to know ahead of time this was going to happen when it did? Do they honestly think we sat on a broken AC unit for a whole month and called on the very first day we could file a claim? I was disgusted with their service and how they handled our situation. They tried to reason with us, the fan motor does not go out overnight. Its probably started to go out a few months ago, hence a pre-​existing condition.
I don’t think so!!!
They only offered to pick up $ 100 of our $ 900 bill.
In the meanwhile, we already paid over $ 700 to them for a years worth of coverage.
We asked for our $$$ back right away, but hold on, they kept $ 100 as a cancellation /​processing fee. This company are a bunch of liars/​highway robbers.
We as consumers/​customers work hard for our $$$$, we are not just going to give it away like nothing. I wrote this review for anyone else who is considering signing up with this company. This AC TECH also told us he ran into the same situation with another Choice Home Warranty client, they refused to cover her repairs as well.
It took a month to get 90% of our money back. We have signed up with American Home Shield since then.
DO NOT FALL FOR THEIR LYING SCHEME!!! THEY DO NOT COVER EVERYTHING NO MATTER IN WHAT CONDITION ITS IN.

Transferred from American Home shield. Recommended by friends of mine. Unfortunately I believe my friends were wrong!!! Choice home shield would not even cover my first claim. My A/​C coil failed & they stated that due to rust on an Aluminum coil… Aluminum can’t rust! They agreed to pay half of the claim but took my full payment for anticipated services… Totally dissatisfied!!!

This company claims to cover everything regardless of how old your appliance is or how long you have the policy but the minute I tried to make a claim they said it was pre-​existing and refused to cover it! When I tried to get a refund for the policy they put me on hold for 30 minutes and literally tried to bully me!