Concentra Urgent Care – Potrero Hill

Staff: 5 stars
Dr. Steven Kaminski: 0 stars. Refused to assess my eye for infection because he’s «not an ophthalmologist,» then just walked out of the room to yell at his assistant for not providing a vision test that I didn’t need.
He specializes in emergency medicine at an urgent care clinic; ruling out infection is a big part of his job. Does he turn away people with potential kidney infections cuz he’s not a urologist?
He never came back and avoided eye contact with me back at the reception desk, where they were kind enough to refund me.

This ‘medical facility’ is a joke. The wait times are insane (even in the case of emergencies), the doctors are incompetent, uncaring and notoriously late (if they bother to show up at all). You’ll be lucky if you get a necessary MRI within 3 months, they’ll try to pump you full of drugs while ignoring the real problem (even if it’s life-​threatening) and send you to other dubious random out of town clinics for said MRI and surgical procedures. The only good thing about this place is their physical therapy department (awesome staff!) and the front desk staff which is swamped with dealing with the incompetency of upper management so I’m sympathetic. The owners Dr. Konce and his wife/​manager Gabbie should be placed under extreme scrutiny for their questionable business practices. For worker’s comp, request to go to your own doctor!!!

Walked in at 4:45pm to get a physical. They quoted me 2 hours, from start to finish. I said ok and sat down to wait (I brought a book). Within 20 minutes I was being seen by a nurse. I walked out the door at 5:50pm, physical done and paperwork in hand. Overall a pretty painless experience — despite the horrible reviews on Unilocal

I was here because I had an infection on my thumb. Got in around 9 am for a walk-​in and the customer service attended to me right away and was very straight forward with what the process would be like and the estimated times for each step in the process. I got there before a bunch of people thankfully, I was aiming to get there earlier but that didn’t happen. Anyways, I highly recommend going in early and beating the rush.
Basically they told me an hour and a half wait and up to an hour for actually seeing the doctor and getting my prescription and insurance checked out and stuff. It was much faster than that, only 45 minute wait in the waiting room, and then I was brought into the doctor’s examination room where I waited 10 minutes followed by 5 minutes with the doctor and then another 10 minute wait and then I was out. So it was less than an hour and a half which was much less than I expected.
The doctor was really friendly and able to communicate to me well about how to take care of my finger and about the next steps. Also the lady, afterwards who handled the paperwork gave me good information as I am from Canada so I haven’t been through the american healthcare services before. Overall, my experience was great. Clean and tidy office that felt decently spacious too.

I waited two hours to see Dr. Kaminski for about 60 seconds. He was inching for the door after not diagnosing anything and just stating we are going to «treat the symptoms». I have hives all over my body and after explaining I was already taking Benadryl he prescribed me… Benadryl. I had to ask him to prescribe me oral steroids which I only knew because that is what a dermatologist previously treated my hives with. The one star is for the billing department who initially rejected my insurance but then worked with my insurer after I called member services. Thank you! Front office staff was nice.
Hopefully my first and last time visiting this urgent care center.

This clinics medical professionals should have there licenses Re evaluated, can’t figure out whats wrong with my foot pain. Cough cough doctor meskin

What an awful facility! We arrived at 640 (they close at 7) after my wife sliced her hand making dinner. «The doctor want to go home,» they said. «Don’t worry, ucsf is close and you can find it on google maps.» That is a real commitment to health care.
Stay away!

One hour in and out with a pretty full waiting room.
Equipment was modern. Place was spotless. They took my insurance.
Doc was friendly. So were the techs.
I almost didn’t come here due to the previous reviews. Glad that I ignored them. The ER wait would have been much longer.

Don’t go there unless you’re dying. In which case you should go to the hospital where they can actually do something.

I called them for over 1 hour. Got asked to spell my name each time, then they transferred me to a number that would keep me in the line for 15 mins and eventually hang up. Repeated the process several times until finally giving up.

Worse DR I’ve ever seen. TERRIBLE Dr, who has no bedside manner and apparently no real interest in working out what is wrong. Didn’t read my vitals correctly or administer the right blood samples.
Your DR here will stand up and look down on you and won’t do any examination what use is there in waiting and paying to see a Dr.
WASTE OF TIME!

I’m writing this review specifically about the Physical Therapy department: They are amazing! Everything from the front desk to the therapy sessions is beyond satisfactory because they take the time to get to know you, they are very knowledgable and they are genuinely good people. Shout out to Melissa for giving me the tools to continue on the road to recovery!

I ended up at Concentra yesterday after hurting my back at work. The company that handles Worker’s Comp. claims from my employer was supposed to send my claim info via fax to Concentra prior to my arrival, but the fax was not there when I arrived. And even after requesting two more fax attempts, it had still not arrived. Jazzmina gave me her email address and that method finally worked. She also made sure I didn’t have to get up and sit down too frequently while filling out paperwork while being checked in.
After my paperwork was received, I waited no more than 30 minutes to see Dr. Carp. He was direct, quick, and reassuring. Plus, he made sure I started physical therapy that day, which I really appreciated as I was in pain and it helped loosen up my back a little. I was given two prescriptions that were filled on site and brought to me in physical therapy. That’s good service!
The physical therapy team, which is also located on site, was very kind and helpful. Melissa was my physical therapist and did a great job explaining everything to me. And Marvin booked my future appointments and chatted with me pleasantly until my ride arrived.
A one stop shop for me and a great experience when I was in pain and needed help.

Oh my GOD. The elderly Asian doctor here needs to RETIRE. I was in town and woke up at 4 AM from excruciating eye pain. I thought that I had a corneal abrasion or that something was stuck in my eye because 7 hours later, it was still hurting. I came here (I am not from this area, was in town) and wanted to get it checked out/​removed. The front desk lady was nice. It was Saturday morning, so I don’t expect bright and cheery. The nurse that helped me was wonderful and sweet and was trying to get my helped asap.
The doctor came in and proceeded to not only talk my ear off, but he first had me lay down to try to flip my eyelid in the most brutish way possible (WITHOUT GLOVES – I did not even know if he washed his hands :(…). Without a warning, he was pinching/​grabbing/​poking my eyelid in the most painful way. I think I lost about 10 eyelashes… And then because the eyelid was so swollen and could not be flipped, he then just put some dye in my eye, looked at it under the light, and concluded it was not a corneal abrasion but a bacterial infection… I had NO symptoms of mucous, pus, etc. He DID NOT even ask me, but started writing up a prescription for antiobiotics with a really shaky hand (really… please, retire.).
I’m glad I got out of there quickly, and went to get normal eye drops to try to flush that thing out because the doctor could not. What a waste of my money and time.
PLEASE RETIRE!

Originally I came in for a chest pain that was worrying me. I gave my insurance information to the front desk associate and when I asked what my copay would be I was told, «oh no its okay, don’t worry.» My first mistake was not questioning this. I later received a $ 500 bill that was clearly never submitted to my insurance company.
The staff was very friendly in taking my information and performing tests on me. When the doctor came into the room and saw me, I felt extremely dismissed. The doctor was more concerned with typing than actually listening to what I had to say. Even if he was able to make such a quick diagnosis, actually LISTENING to and UNDERSTANDING your patient’s concerns is equally as important.
I returned a second time for an unrelated reason. When I was about to be seen, the power went out (no fault of theirs) and I was advised that I would have to come back the next day to be seen. The doctor than stopped and said, «well I can write you a script for something if you want.?»
How the hell am I supposed to ask for a prescription when I don’t know what the hell is wrong with me!?? Seems like the doctors here have zero concern with their patients, and are only concerned with getting people in and out.
never coming back here again, and neither should you.

Don’t go here. They’re horrible. Rude, Short staffed, terrible facility. 1^st thing they told me when I walked in was it’ll be 4 hours until we can see you and we are short staffed. No remorse. Front desk lady was cold blooded. When you’re sick the last thing you want is attitude.
I left and went to a Golden Gate Urgent Care and they were Phenomenal.

As soon as you get in they tell you it would take couple of hours, which I think is great they are upfront about it. And of course this is much faster then emergency room.
Also the staff is nice and helpful, and did a great job.
The reason for the 2 star is that I had ankle injury and got X-​RAY taken, but it took 24 hours to get the results from radiologist!!!

Equipment required for my physical not operational.
Like every other professional occupation you check your equipment before the day starts. Operational checks. Do it before opening for business. If it does not work then start making phone calls.
The best part is they actually started my physical with it seems no intention of actually completing it.
My feeling is this is just some corporate facility. Getting people through as quickly as possible is likely the goal here. If you come here regularly it’s probably because your employer — who is looking for a cheap solution to your medical issue — is sending you.
Side note: You get subjected to trashy talk shows and info-​mercials in the waiting areas, at what seems to me high volume. I mean c’mon.

I mostly agree with Tanner B., but I entirely agree with David M.: This place is inadequate. The staff is slow, unfriendly, and generally incompetent. Don’t even think of going here for anything.
It’s not URGENT care. I know of great URGENT CARE:
Golden Gate Urgent Care
2395 Lombard St, San Francisco, CA 94 123
(415) 796‑2242
But, I chose this place because it’s in my medical insurance’s (Anthem Blue Cross) network and close to my work. I thought I could go here to be seen, get a prescription, and drive to work. I might have just been a little late.
But, I arrived about a half an hour after they opened, 7:30, on a Tuesday morning. There was only one person waiting, and then, someone arrived after me. I was called in second. All my vitals were taken and was waiting in a room. Then, I was told, they were waiting for the doctor to arrive at 8. I had to be at work at 8. If they’d told me earlier, then I would have left as soon as they told me, but I still left and drove to work. So, I was quite late, but fortunately, I was only there to TRY to be treated for an eye infection which I think was caused by my contact lens, so I just decided to wear my eyeglasses to let my eye heal and used an antibiotic ointment that I’ve been given before at the other urgent care place. But, I was hoping a doctor could have found out if there was any eye damage and if my ointment was enough or if not, be prescribed an other medication for my eye.

I need urgent care should I go here?
No
But it’s close to my house!
Doesn’t matter you could take the caltrain to the valley go to an urgent care there and come back before you even get your vitals taken.
The staff is nice enough but they’re either understaffed or mismanaged expect a wait of 2 hours.
Next time I’m using one of those tele-​docs