CPMC Pediatric Evening Referral Clinic

BEWARE OF THEIR BILLING DEPT: Their billing is awful! Diablo Medical Billing should be fired. They kept charging us for an appt. our insurance paid for for 2 years. They should hire someone else to deal with their bills who knows how to do accounting.
Their Doctors: in a pinch they are good, but I have experienced better. The long wait times are challenging.

I’ve brought my children to the PERC 3 – 4 times in the past year. Each time, the doctors and staff were prompt, friendly, and competent. Most of our visits have been weekday evenings and were easy to schedule. A couple weeks ago, we called on a Sunday at 11 AM; the first appointment available was at 4:20. (Close to that time, we called to move the appointment back an hour as my sick child was finally napping. At first they couldn’t give me anything earlier than 9:00, but after someone else cancelled, they called me back and got us in at 5:30.)
I have called the advice nurse a couple times and received thorough, helpful responses. (One, during flu season, took about four hours for the callback.)
Perhaps they need an extra physician and an extra advice nurse during busy periods. Other than that, I have no complaints! Cheaper and easier than the ER.

Like the others our pediatrician, as well as CPMC during our pre-​birth tour, recommended the Pediatric Evening Referral Clinic. We’ve called before and talked to the advice nurse, but today she said come in and scheduled us for 9:30. We spent an hour waiting for a doctor and still none came in spite of being told on two occasions «in a couple of minutes.»
At this point we left having been there a total of 1.5 hours (½ hr waiting room, 1hr office)
If we were triaged into a low level of urgency and therefore all more urgent cases, even those arriving after us, were seen first, it would have been nice to be told. On the way out the front desk nurse didn’t even look up, let alone ask any questions or say goodbye, as it sounded like she was on a personal phone call.
We will be looking for an alternate weekend/​evening pediatric urgent care.
Note: They have not called to ask where we went or why we left and we have no idea how or for what they will attempt to bill us or our insurance; time will tell.

I love our child’s primary pediatrician from CPMC… she is great. However, we brought our child to the CPMC Pediatric Evening Referral Clinic and I was completely disappointed at their doctor on call: Dr. Eddie Cruz. Not only did he makes you feel like you should not be bringing your newborn there with his condescending comments… without even understanding the child history or even listening well or letting us parents finishing our sentences. What a joke! I spent an hour leaving a voicemail and talking to his nurse who determined I should bring my baby in and then he made me feel that I brought him for nothing. Horrible bed manner, horrible attitude, condescending… what a jerk. If I ever find out that he is the doctor on call, I prefer to take my child to the ER than dealing with him again. He would be the very last doctor I would choose as primary pediatrician for our children.
I am even surprised that the Sacramento Latino Medical Association has it as part of the board:
. I would expect them to at least have doctors representing them that can deal respectfully with children and their latin families.
What a disappointment for us as Latinos, for El Salvador, for University of California at Davis Medical Center, for University of California at Berkeley, for the Children’s Hospital of Oakland and for San Francisco.

This is a review of the weekend clinic. I’m so disappointed with this office that I should just stop this review right now before I say anything I could regret.
Incompetency seems to run rampant from the front desk all the way to the top of the chain. But especially from the nurses.
This practice operates in the office of my daughters normal doctor, who has been absolutely amazing. But the weekend crew in this office, I have nothing good to say about them at all.
The doctor, no name tag no introduction of her self as a doctor. I found them not to be very helpful and that made me sad. Not going to go back.

Without the quick help of Dr Nasser Jafarian, my kid would have been a lot worse off. He quickly assessed the problems and treated accordingly. I am so glad we were able to see this physician at the after hours clinic. It was packed in there and he had a ton of sick kids waiting to see him, but he was great and listened everything I had to say. Great place for after-​hours care with a competent pediatrician.

i called @9.30 am. as of 1.30pm, no return call. lot of help that nurse hotline does. & i bet they charge your dr. a fortune for the privilege of allowing the doc to say there’s a nurse hotline.

My experience with the PRG clinic was pleasant. It’s nice to know I have a place to take my two boys when they are sick. The nurse advice they provide was helpful in keeping my child comfortable until my scheduled appointment. I am grateful they are open on Holidays and Weekends. I hope my children do not get sick this winter, but if they do I have a place to go.

It is nice to know that there is a nice facility for my daughter to go to when she is sick on the weekends. We have used the CPMC Pediatric Emergency Room before and that was a good experience but this is much cheaper. I hope we won’t need to come back but it’s definitely a great clinic to be a part of.