Crossroads Trading

I’m honestly not sure why they think they’re some high-​end department store… but this is a THRIFT store… for used clothes! I had two full to the rim bags and they took nothing. I understand the whole «buying for summer» thing, completely understandable. But the fact that I had multiple knits, tanks, denim items etc. things that were on the list just pissed me off.
This is after an hour and a half wait & rude behavior from the employees. My sister also had three full bags and they took nothing.
I saw uglier clothes hanging on the racks, never coming here again

I have been a crossroads seller and shopper for a couple years now and I have been to several location in LA and SF. This one by far has the best men’s selection. Every time I’m in here I always find the best deals and the clothes are always in great condition. It doesn’t hurt that the staff is friendly and super stylish.

I’ve came in here a few times to sell. I must say that the people who work here are rude as hell. They look at you with this blank stare and don’t ask how you’re doing or at least start some kind of polite small talk. People come in here to sell to YOUR location and store for a reason. I honestly would rather make the trip to Buffalo Exchange on Valencia (everyone is so much more polite).
More specifically there’s a girl who works here (Crossroads), don’t know her name but she has curly hair with a septum piercing, who has such a negative vibe. I’ve shopped at Neiman Marcus, Saks Fifth, coming in in my gym clothes & the people who work there have never been rude to me. Don’t you think it’s odd you work at a second hand store yet have no type of great customer service skills? It’s not to bash anyone’s work place but really? Crossroads needs to hire friendly and welcoming people. If you’re tired of working retail then go back to school so that way no one is affected by your sour personality. Also, the pricing system here sucks. Basically got $ 28 for like new Ray Bans & designer items. Won’t be coming back here.

Disappointed with the cashier. Almost 7PM today i ended shopping two shirts worth 29 $ .I don’t use card so handed my 100 $ bills and said they dont have enough change to break my money. This is my second time wt the same experienced. The first time was in the morning .I wasted my hour going around your store to shop .The management should put a note on the wall that you only accept Card payments and lower bills.

I’ve previously written a review about this location that was 5 stars, but after today, even though Arnel is a great Manager, and Jonathan is a great Manager, guys… some of your staff really need to get out of customer service, get re-​trained or maybe for the sake of the integrity of your store… let go.
I’m specifically talking about Lucy been there a year or so… Squat woman (5’3″?) darker skin tone, blunt bangs, long dark hair & snarky attitude.
Look, I know it’s a Saturday morning and you’re probably still hungover from your hipster outing to Beauty Bar last night… But you have the demeanor of an old bowl of oatmeal and your blatant and obvious lack of wanting to be at work today radiated over you, sorta like shitty perfume you’d buy at forever 21 because you thought warm vanilla was «in» for summer.
If you don’t like your job, study extra hard in school (if you’re even enrolled) take customer service courses or whatever… get that degree and maybe one day you’ll make enough money to look back at this time in your life and think man… I really was a jaded miserable woman making minimum wage. The struggle is real.
I know most of the staff at this location, and they are super awesome. Strive for that. Hangout with them more.
I pray for you… that one day you wake up bonk your hand to your forehead and have that ahh-​haa moment, because only you are standing in your way for being happy.
Drops mic.

Evan is the worst employee ever. Super rude and pathetic attitude. I wanted to drop off some pieces and he kept talking/​flirting to another guy (customer) regarding personal stuff. I asked his name and said his name was Jonathan but that he was borrowing a name tag!!! I never experience such bad customer service. Usually everybody is suuuper cool and nice there. Definitely not Crossroad material. What a shame.

First and foremost, I ended up buying 5 shirts here, brought them home and took the tags off to wash them (I don’t think they wash the clothes that they sell here), and then realized that TWO of them were ripped! What the heck?! Are these people even inspecting the clothes that they’re trying to sell? Very disappointed.
Secondly, selling here was a quite unpleasant experience. I was 4^th or 5^th in line to sell, so I started shopping around (isn’t that what you’re supposed to do here?). I went into the dressing room and was trying stuff on when apparently they yelled my name out. I obviously couldn’t hear it all the way from the dressing rooms. Later, when I asked about the status of my clothes, one of the employees snarkily responded that she had «called my name out several times» and would have to find a «different, willing employee to redo the sale» because she didn’t want to do it over again. Alright. I get it, I should’ve been there. But don’t disrespect your customers. I’m generally a pretty easygoing person, but this was just plain rude.
Overall, I got about $ 50 for a brand new, tags-​attached Lilly Pulitzer dress and a Prada bag. Not worth it, not coming back.

I love crossroads and have been to many all over the country. This one, however, has terrible service. If you ever go at 11 am when they open, they are so rude, as if they are doing you a favor by being at work. Terrible.

Always get attitude here. You get treated like you’ve just walked into a Gucci shop dressed in Ross branded clothing. Don’t you dare ask a question!

This is one of the friendliest experiences I’ve had so far selling and shopping at crossroads. If you’re selling, make sure you check into their iPad system to queue up. Definitely plan for a good amount of time for selling especially on the weekends. I had a friendly gentleman helping me out who wasn’t afraid to have a conversation. Talking with your seller actually makes the selling process more pleasant. All of a sudden you’re like, «That’s it?» & everything was bought from you. That is the goal. If you’re not in the mood to chat, you can always browse and shop.
As for shopping, if you get past the occasional homeless person coming in and yelling, you’ll find some great stuff. Their staff has the best service, even at check out. They definitely have more gems on the men’s side so don’t be afraid to explore it as a women as well. While I was selling there was a girl trying on the most amazing jacket she found in the men’s section. Till this day I wish I found it first. ;)
If you’re looking for character, one of a kind pieces and the best service from a crossroads, this is your shop.

When your wait is supposed to be 20 minutes as the iPad says but you end up waiting for 1:37 minutes, you might get a little frustrated!!! They need to fix their system or hire more people!!! It’s so ridiculous!

One star for their offerings, one star for the attitude = one star total.
I have been selling and shopping here for years, but over time this place has become ridiculous and I am over it. It used to be a mix of interesting, varied options — you could find something interesting and stand-​out, but it has devolved into being some pseudo-​hipster mini-​mall for styles that are going to be unfashionable a week after you get them and strangely all look the same.
If that is what you are looking for — the ill-​fitting, H/​M brand of «unique» — go for it. Last time I was in, I ended up not even staying to sell, because although they have always bought my clothes, who wants to sell to such a bunch of silly, gossiping, haughty, pretentious salespeople who talk about whomever they were just selling to (and smiling at) with total distain? After 45 minutes of watching them do this, I felt dirty just being around there. Who needs that when you only get 35% back/​50% (trade) and you still have to pay salestax by cash (no idea why they cannot take that off your card too — and they cannot seem to explain it).

I always find something in this store. I have been to a lot of thrift stores second hand stores, but this one by far stands out to be the best. They pride themselves on high quality clothing, name brands, and some of the merchandise has not even been worn. The prices you cannot be literally it’s unreal. I don’t think I could justify spending $ 100 for a pair jeans at an apartment store, when I can get three pairs for the cost of one.

I’ve sold clothes at crossroad all over and come here to sell men’s items especially… my experience today was so crap.
«Jazzy», the women buying from me was unfriendly and almost like blank staring at me, and it started when I asked if she could tell me the prices she’s giving the clothes as she bought them… I mean, isn’t it a little weird they don’t give you an itemized list after you sell? So why would you be surprised if customers ask? Oh and no smile came off her face at any time either. I think that should just be a normal thing working in retail?
I go collect my $, ask Jonathan at the front to go over the items (the ones I didn’t get the prices for) and again I get this strange stare, and «What else can I help you with?» looks from this guy. The girl standing next to me actually even laughed.
He didn’t even thank me at the end.
Yeah not a good job for either of ya, and
COSTUMER SERVICE is more than just ringing… Look into it ;)

As others have said, the service here is beyond reproach. I understand you’re busy, I understand you can’t take all items (how could you?! you need to only bring in items that have a good change of selling), but that does not mean that any of your employees should treat your customers with disrespect. I have been treated rudely multiple times in this location — and it’s always the same two folks… everyone else is nice, but these two people seem to ALWAYS be here. So, I won’t come back here. There are plenty of other consignors in this city so there is no reason for me to come to crossroads and deal with your unbelievably rude employees.
Also — I see there are multiple complaints about this… Either fix the text message service so that you ACTUALLY message customers instead of NOT messaging them and claiming you did OR get rid of that service as an option. If you can’t do it/​if it doesn’t work or isn’t dependable, just don’t use it! It’s not fair to have people wait for long periods of time and say you’ll text them… and then not. This last time I was here, I was told I would get a text message and that the wait would be over an hour… I returned 45 minutes later after running errands at Whole Foods and Pet Food Express, to find that I had been bumped. The employee RUDELY, (and the rudeness was absolutely unprovoked) said they texted me, despite that I got no text. I understand things happen — why couldn’t he just say Oh I thought we texted you? OR SAY WHAT HE SAID NICELY!!!
When I nicely (and I shoulnd’t have been nice) tried to show him my phone he got EXTREMELY nasty and shoved it off the counter. The manager needs to spend time in this store to ensure that they understand/​monitor how their employees are treating their customers because it’s downright shameful.

Though I’m sure there are some good finds at crossroads, most of the clothing here is overpriced for what you get. It’s either a cheap brand (H&M, Forever 21, etc), or it’s a better brand but in poor condition, or it’s simply overpriced for what you’re getting. There is a «designer» section in which I found a Madewell item and a Uniqlo item… not exactly my idea of designer. In addition, the staff was extremely rude. I will not be going back.

If one man’s trash is another man’s treasure, then one woman’s fashion reject can be this woman’s fabulous find at Crossroads! And that find, something I never thought I would ever own, is now my most prized possession ever.
Crossroads has been my go-​to place since Out of the Closet closed on Church. They have brands all across the board and budget from H&M, Old Navy and Forever 21 to Banana Republic, Cole Haan, Longchamp and J. Crew to Manolo, Louboutin, Chanel and Akris. And even though the prices are far below retail, there are times when I wonder if a certain purchase can be justified. So I’ve learned to put the item on hold and if I’m still thinking about it the next day, I head back and pick it up. There’s no guarantee you’ll find something fabulous or otherwise with every visit but it can be fun hunting!

I’ve lived near this location for almost 7 years. It used to be great — a mix of stylish/​timeless stuff, great selection of designer jeans, fair prices on trade-​ins. Sadly, it’s devolved into total hipster-​ville. Cheap, poorly-​fitting stuff that you’ll throw away in 2 years and look back wondering how you thought it looked good. And not sure what happened to the formerly great denim selection, it’s now a bunch of cheap stuff.
The nail in the coffin for me was when I came in to sell a bag of about 10 things over the weekend — and the hipster girl rejected ALL of my items. The irony was that about half of it was stuff I’d bought there in the first place, not that long ago. The other half was great condition designer denim (that I’m only parting with due to gaining a little weight). Somehow I feel like if i’d walked in dressed in skinny jeans and a plaid shirt (rather than my weekend workout/​running errand attire) I’d have had better luck.
Won’t be coming back. Sad, used to love this place.

Love Crossroads. I live closer to the Fillmore location, but I try and stop in here from time to time because their inventory is so well organized and I almost always find awesome pieces. On my last visit I scored a leather Superdry jacket for $ 150 and a couple blouses under $ 20 which I remember spotting at Anthropologie for three times as much. Thrift store/​second hand shopping is my new addiction: D

I am not sure about the selling experience because I never have but when it comes to buying clothes at Crossroads Trading, I have had nothing but success!
I use to go there when I was a starving artist for cool clothes and now that I not so starving… I still go there!
If you look in your closet and your bored… just go! You won’t regret it!

I haven’t sold clothes since I lived in Seattle. I only ever went to Buffalo Exchange, but I figured it would be the same when I came into here. Not so much.
You have to sign your name down on a list, and then wait in person with your clothes until they can review it to purchase. Kind of sucked having to wait, because there could be a number of people ahead of you, which could mean maybe even an hour of waiting inside the store. Would be nicer to just have your name attached to your bag of stuff, then be back to come back and collect or exchange.
This girl ahead of me was telling her whole life story to the person check out her clothes. Seriously, they don’t care about each piece of clothing, so don’t bother trying to convince them to pay a high price for your used shirt from Forever 21.
30 minutes in, I got my name called and just went up and gave my stuff to the person, and then sat back down. Didn’t really care what they bought, since my only alternative for the stuff was to donate it — from about 10 things they bought from me, I made $ 97. Not to shabby. Was just lame how they don’t give you cash when you want the money instead of exchange. Kind of a hassle with them writing you a check.
My only reason of coming here was because of proximity to my house. I’m going to check out Buffalo in Haight next time.

What’s better than Forever 21 clothes? Secondhand Forever 21 clothes!
Here I have bought a Banana Republic tweed blazer, a flirty yellow dress (imagine Belle from Beauty and the Beast, but miniskirt length) and 7 jeans for $ 12.50 each. But get this — I even dug up an Emporio Armani silk pencil skirt, and a gorgeous silk Alexa Chung button-​down blouse here for $ 22 each! I wore that ish to my friend’s wedding and looked super fly! I couldn’t be more thrilled about my escapades here at the Castro Crossroads. (I have even more prizes from the Haight one.)
I like that they’re very selective about the styles they carry to keep their lineup on trend for the season, so don’t be offended when they don’t accept some of your pieces. I mean — be honest with yourself. Was anyone really going to buy those flared jeans from 2002? (I sucked it up and donated mine to charity.) The way to do it is when you first walk in, put your name and bag of clothing down, then spend the next 30 — 60 minutes browsing the store’s clothes, then when they finally call your name you will know whether you want the store credit to buy some cute clothes, or just take the cash!
Sure, some pieces are gonna be duds but in general this is the best selection of a secondhand clothing chain I’ve seen. If thrift stores were department stores, Crossroads would be the Nordstrom while Buffalo Exchange is the Forever 21– no, JC Penneys.