CVS pharmacy

I want my money back for the umbrella I just bought for $ 18. Today was raining like cats and dogs and I am completely soaked all the way down.
*****Update*****
Well I decided to go back to the store because I didn’t need that umbrella anymore since it stopped raining for a bit. I got a refund and guys were really nice. Will I ever go back to spend over $ 20 for an umbrella again at this CVS? No way!

Hands down best customer service I’ve ever received at a drug store. I live across the street and am in here a couple times a week. Everyone always says hi/​goodbye with a big smile on their face whether it’s the cashiers at the front or in the pharmacy.

This store is very small but convenient the staff are always friendly and helpful whenever I visit. I come here mostly for Money-​Gram, the system at times crashes but they always patiently try to reboot the system. CVS should try replacing their system. I never had issues with the one on Market in the Financial district but I try my best to avoid that one because of the aggressive panhandlers outside walking up and down market. Not CVS fault just a civic issue the city needs to address.
The area around this CVS is actually quite safe, although their system crashes every now and then I prefer this store.

I bought some Mucinex for my cough and the cashier tried to charge me $ 27.99 for it, even though it was $ 17.99. I let him know and he impolitely changed the price. I know he did it on purpose.

This CVS is conveniently located on Van Ness, so if I need anything, I can grab it on the go. It’s a decently-​sized store, but since you go down the stairs as you enter, you can pretty much see the entire store from the entrance. I don’t like to peruse this one too often because the windows are way above your heads and so it feels stuffy, but it’s good for a grab and go.

Awesome service from the staff. I believe it was the manager on duty, Dolores, that helped me find exactly what I needed and at the price point I was able to spend. Thanks for the help!

The worst cvs pharmacy in San Francisco. I went there to grab something to eat during my lunch and I could not find anything fresh. The few items I found were overpriced, even the weekly deals sucked.

This review is only for the pharmacy staff. They have always been very helpful, prompt, and friendly. They are willing to go the extra mile to help a customer out. (the rest of the store is not great).

I never went in here because of the picketers when it first opened. I don’t cross picket lines. But my insurance changed from Walgreens & I had to hold my nose and use CVS — too far to go elsewhere. I have to say, I am more than impressed with the staff of the pharmacy. They are as sweet as can be. They always address me by my name, go out of their way to get the R/​X filled and are so very diligent and dedicated to doing their job. Walgreens were awful, they often had floor staff taking over and made errors all the time & the wait was horrible. I rarely have to wait, they have a lot of pharmacists on staff at CVS Van Ness. It took me a long time to even bother to shop in the rest of CVS, but the clerks are sweet, not ballbusters like at Walgreens. They don’t treat returns as if I am trying to rob them. They aren’t petty tyrants. I have to come to really adore the staff here at CVS!

They have really improved their service. My prescriptions are ready on time and everyone is so helpful

I generally like CVS, but have been really disappointed with this location. I had my doctor send in a prescription twice, and both times they claimed not to have received it. The third time, I had the doctor switch to Walgreens a few blocks away, and they had no problem receiving and filling immediately. I would not have expected such a hassle from a large chain like CVS.

I have shopped for general products at this CVS (re: shampoo, OTC meds, toiletries) when I have been nearby. It is small, but has the essentials for the most part. It is not Target or a larger Pharmacy so do not expect the same quantity and variation of products you would find there.
Recently I have had to switch my prescriptions from Walgreens to CVS due to my insurance coverage. This turns out to be the closest to my home so I went for it. I have had to pick medications up 3 times since doing so, and each time the staff at the pharmacy has been very polite. I get a message from them when my prescription is filled/​ready. I have never had a problem with it not being ready when they said it was going to be and I have not encountered anyone that has been rude. In addition, when I initially switched there was an issue with one of my medications. They called me so it could be taken care of before I got there and the pharmacist called my insurance company to address the problem. Good customer service. They were also apologetic even though it had nothing to do with them.
I have no complaints (except I have to walk farther than I did for my previous pharmacy) and this will continue to be my pharmacy.
Thank you!

Best thing I can say about this CVS is that it has a good location. Bad= small store with a poor selection, higher priced than Walgreens and unless you like terrible tasting potato chips AVOID the CVS brand chips of any flavor!!! Someone brought the CVS chips for a get together, they’re worse than Laura Scudders brand for anyone who couldn’t afford Lays Potato Chips.

I have been going to this CVS for a very long time and I did not have a single problem with the pharmacy until recently. The staff for pharmacy has changed and customer service is no longer what it used to be. The younger guy that has «assisted» me over the phone the last three times is not paying attention to anything I am asking in regards to meds. He seems too busy to pay attention to my lastname and personal information, lazy to pull up the information on the computer and answer my questions. IT sucks to be so disappointed at CVS! I always liked CVS more vs. Walgreens. but I guess not anymore!

The last 3 times my doctor has called in a prescription to this pharmacy they have «not received» the order… despite the fact that every time my doctor’s office faxes a prescription over, I get an automated email confirming the prescription has been faxed in. I have even called my doctors office to confirm this and everything was taken care of on their end… but this CVS somehow magically loses the fax. After calling CVS and explaining the situation, the person on the phone always tells me they will call the Doctor’s office right then to clear it up… but what ACTUALLY ends up happening is that they don’t call anyone and I end up notifying the doctor’s office to resend the Rx.
SUPER FRUSTRATING! If you have the option, avoid this place for any of your prescription needs.

I’m about to say something that a few months ago I wouldn’t have dreamed of even thinking: I MISS WALGREENS. I miss their beautifully organized pharmacy with moderately knowledgeable staff, fairly simple online prescription refill system, manageable lines, and mediocre customer service. I even miss their oddly eclectic Walgreens soundtrack, where I could hum along to the likes of Lionel Richie and Kenny Rodgers while I patiently wait for my prescriptions. CVS, you are lacking in all areas above, (though I don’t fault you for the lack of Lionel Richie).
Let me be very clear with your areas of deficiency: I waited to pick up a prescription for no less than 37 minutes on my last visit. When I finally got to the counter, your staff was rude. You mentioned that I was getting the very last of my very common prescription, (which sort of blows my mind), and I wondered if maybe there was more hiding in the back that you just aren’t aware of given the total disarray of your store. You said switching my info over would be easy, it wasn’t. Your online system is ALWAYS down. I’m calling you right now to refill and I’ve been on hold for 13 minutes and counting. It’s clear you were totally unprepared to deal with the sudden influx of customers from Blue Cross, but seriously this is pretty awful. You suck valuable minutes out of my life that I’ll never get back, and you aren’t even friendly while doing it.
Maybe the other CVS in the city is better. It can’t be worse than Prescription Purgatory on Van Ness.

Due to changes in my insurance, I’m one of the many people in the SFBay area that needed to change from Walgreens to another drugstore provider. Unfortunately, as Walgreens has the monopoly in the city, it’s left me very few options. Fortunately, the only two CVS stores are located either near my workplace or my apartment. Which means this should be good right?
Wrongo.
I’ve gone to both the CVS on Market and the one on Van Ness. Now, I understand the chaos and panic and overtime the staff is dealing with due to the mass transfer of Walgreens customers to CVS and other drugstores in the area, but oh. my. gawd.
My first experience picking up a cough medicine prescription was equivalent to getting my teeth drilled on the ninth layer of hell. We waited between 45 – 60 minutes to get this prescription filled and the lines were packed and insane. Now, I *could* be understanding about this except for an event that happened that really made my experience hell.
As I got up to the actual counter to drop off my prescription, I had a blood sugar crash and went into shock. I didn’t want to leave and wind up having to stand in the line again to drop off the order, but I started hyperventilating and blacking out. I asked the girl behind the counter if they had a bathroom I could use… nope, no public bathroom. No, they didn’t have an employee bathroom either. She told me I could go to the Subway next door. So let me get this straight… I’m going into shock, I’m starting to black out, the girl behind the counter tells me I can go walk next door. Yeah… how about no. I was lucky to have a friend with me who managed to get me seated and ran water and crackers to me so I could stabilize.
I get that it’s not their problem if someone’s crashing in their store, but really… there could have been a bit more consideration. Especially how frustrating and upset customers were getting with the service and wait.
Then to top it off, at this particular store I had a fax sent up from the Market location for a refill that they didn’t have. It was faxed in at 6 pm. I waited until nearly 7 pm to head up to get it, figuring an hour from the fax would be a good window. Got there, they didn’t have any record of it. Oh, because it was still sitting in the fax tray. An hour after it was sent up. And it would take 20 minutes to actually fill. Oh and there were six people working behind the counter at this time and the lines of customers waiting were actually *short* and decent (maybe 4 or 5 customers waiting at the time).
Combine this annoying incompetency I experienced Thursday evening at the Market street location where the pharmacy *could not find two prescriptions faxed in the day before* and I had to get my doctor to call them back in, plus the hour long wait it took to get this all finished up, I can honestly say that I’d rather go for more dentist appointments than fill prescriptions at CVS. At least my dentist is cute and considerate and friendly.
If you can find another pharmacy outside of CVS, DO IT. Both locations I’ve been to in SF suck ass. I am desperately trying to find another drugstore I can get to conveniently that isn’t a Walgreens (WHY DID YOU GUYS NOT COME TO A HAPPY ENDING WITH THE INSURANCE COMPANIES???) I fear I will be stuck with CVS though. I am dreading it.

Why is CVS so EXPENSIVE?
Maybe it’s just this location or something but everything is overpriced. However, If your looking for anything, literally ANYTHING, you’ll find it here. They have a Pharmacy in the back too for your meds so that’s a plus. It’s also interesting watching the Local 2 guys picketing in the parking lot, in rain or shine.
The (free) CVS card also gives you little bonuses when you shop (like 2 for 1 Gatorade) but that’s only if you go on a lucky day. I haven’t found a way to check up on their specials so far. Other then that, all the employees here are polite and helpful, so I give em’ that. However, I think I’ll just travel two extra blocks to the Walgreen’s on Polk st for the same but cheaper goods.
Helpful Tip: Yes, there’s parking but don’t be an idiot and park on the NON-​CVS side of the lot. Read the signs — It’s common sense. They’ll get your car ticketed and towed!

«Yeah, well, the least you can do is pull your knife out of my back,» your roommate tells you, his eyes swelling up with tears. You walk up to him slowly, shoulders slumped down from the heavy weight of your guilt.
«I’m sorry,» you say. «I’m sorry this happened,» you continue, as you embrace him with a gentle hug.
Grab the hilt of the knife protruding from his back and yank it out as fast as you can, to minimize the pain. «Let’s never do this again,» you tell him, as you cover his open wound with your hand to minimize the bleeding.
This will be the last time you both play roller hockey in the kitchen to determine who has to do the dishes. The image of you checking him into the kitchen counter so hard that he flew on top of it and landed on your unwashed knife will haunt you for years.
Since the easiest way to not clean dishes is to throw dishes away immediately after using them, go to CVS, where they have a great assortment of paper plates and microwavable goods, such as Hot Pockets and Pizza Rolls. By supplementing an all microwavable diet with multi-​vitamins, you’ll stay alive and never have to do dishes again.
«Thank the heavens you’ll never have to pull a knife out of my back again!» your roommate will cheers to you over a Racer 5 and ham & cheese Pizza Pocket. Although this may seem like an ideal opportunity, refrain from telling him that you are sleeping with his girlfriend. After all, that knife is only figurative!

I have never had a neighborhood pharmacist growing up. I am so lucky to have this pharmacy just 2 blocks from my house. I have spent the last year VERY sick and pretty much homebound, which for someone like me is very depressing.
My pharmacist Tammy has been a god send. She was always concerned, asked how my progress was going and did her best to get me all Rx’s on my schedule. I usually only got out of the house once a day and she made sure that she had everything in order for me when I did make it out.
For everyone who is so critical on here about the pharmacy I just cannot relate. Tammy has been incredibly helpful to me during this difficult year. Now that I am recovering and feeling better and back to work I can look back and realize the extra effort and TLC that Tammy put into her work for me. All I can say is thank you and spread the word about this CVS.
Thanks again Tammy, and all the staff at CVS. I appreciate all your help during such a difficult time!