Danmer Custom Window Coverings

THE WORST!!!
I would give them zero stars if possible. This is such poorly managed business it has been 9 months of aggravation. They have proven to be dishonest and incompetent. I would strongly encourage you to stay away from this company. Their product is fine (when/​if you ever get it, took me 9 months) but there are plenty of other companies out there that can deliver the same product. It is nothing exceptional and certainly not worth having to deal with their customer service. Wish I had never called them. Also way over priced for what it is and the headache.

I, too, am only reviewing the horrible service from Danmer and it’s designer and not the actual shutters — due to the incredibly horrible experience I never got as far as actually seeing the shutters I had ordered. The «design specialist», Valerie, came to our home and had a very, very lengthy presentation. She was really a sales person, not a designer. At the very get-​go, I explained we had an open house on January 11 and the shutters needed to be installed by then or I would use another company who promised they could deliver without a problem. Valerie promised there would not be a problem. I gave a deposit and entered into a contract on December 14 — 4 weeks prior to my required date. We were scheduled for a technician to take measurements of our windows and doors on Dec 20 and installation on January 8. I took the afternoon off work on December 20 and waited for the tech to show. Not only did he never show up, there was no call to say he wouldn’t be able to make it — AT ALL. Our sales person rescheduled the measurement appointment for Christmas Eve, again stating that she could deliver and meet my deadline of January 11. I rescheduled our Christmas Eve brunch to a Christmas Eve dinner so that we didn’t have strangers taking measurements during our party. The technician taking the measurements said he would be able to install on Tuesday, January 7, as he was not available on January 8. He also corrected a lot of misinformation given by Valerie about what could and couldn’t be done. On the Friday before the installation, Valerie called to say the installation wasn’t going to be able to happen until after our open house on January 11^th! After promising for a month that she could meet the deadline, she very casually said she knew I would probably want to cancel the order so she was working with Accounting on it and would get back to me. I really expected my sales person to at least apologize and work to make things happen that she had committed to.
I’m a big believer that things happen for a reason. If it was this difficult to try and get satisfactory customer service to purchase the shutters, I can only imagine how horrible the customer service would have been if we had issues after the installation.
Danmer sales people are just that — SALES people — they are not designers and they are not customer service representatives.

I am not what I would consider a Unilocaler, but sometimes it is important not so much for the business being helped but for the potential clients. A few years ago we got shutters for our house through Danmer. While we have been satisfied with the shutters, we did not think that the installation was well thought out. We decided to get shutters from Danmer again for our new home and I cannot get over the work that has been done. Our sales person Peer and his installer Edgar were absolutely wonderful. My main concern was to have the shutters installed in a way that did not keep my windows from being tilted in so that they can be cleaned. They really understood what I was looking for, the installation was a breeze and the shutters are beautiful. It sounds so cliché when I literally said «oh my god, I love them» before Edgar had even completed the installation.

Peter Wells showed up for an appointment on time and answered all the questions we had throughout the appointment. We had already received quotes from two other competitors, so we knew what to look for. Peter is a very friendly guy from England, so it’s fun to just chat with him as well. He explained the entire process thoroughly, was upfront on the cost differences which made it easy and quick to make decisions. Out of all the quotes we received, Danmer was the highest quality, offered the most selections to choose from and were very up front with all incentives, tax credits, and financing options available. And the shutters are made is the USA! Ask for Peter for your appointment.
I will write more when the shutters show up in 3 weeks.

This is NOT a review on the actual shutters. I did not even get a chance to see the shutters. This is NOT a review on this actual store in Irving. More of a review of the scheduling department at headquarters or where ever their call center is. Just so happens this store is closet to my house.
Here is what happened:
I called the toll free number and scheduled my first appointment. I was unable to attend so i called and cancelled before the appointment. A few days later, Danmer called back and scheduled another appointment. The day before the appointment, i was called and told that they mistakenly scheduled an appointment during a time when the design consultant was not available. Ok that is fine. People make mistakes. We scheduled another appointment for the next week. Danmer called back a few days before the 2^nd appointment and said the designer consultant was AGAIN not available. That got me really annoyed.
They called again the following day. I answered the phone and said I was tired of dealing with them since they stood me up on two appointments. At this point i was fully expecting them to apologize. Instead the person just said bye and hung up.
Most likely this is just one scheduling person who is horribly at their job. It is enough for me to look elsewhere to a company that gives me an impression that they want my business.

4.5 stars. High quality products backed by excellent customer service (Cecily was fantastic and Edgar’s installation was superb) was the reason we went with this company. We were not disappointed. Quick turnaround from the first assessment appointment with Cecily to the very quick build and delivery of the shutters (not ordinary painted wood, thank you very much), and the professional installation by Edgar, we were pleased with nearly every aspect of this transaction.
The ½ star off is quibbling but need explanation: the cost of these shutters are high (but they are excellently backed and in foggy, damp Pacifica, this counts), and the appointments were consistently earlier than we arranged (i.e. they always offered to came earlier than arranged) but since we were flexible, this presented us no real issue (and they did call before to check).
We have no regrets: this is a local American company that produces quality products and hires great local people that have been with them for many (many) years, so why would you not want to spend a little more, get great service, and an outstanding product from your neighbors?

This is a review for customer services only. Cecily Villema from the Peninsula branch was really great. She had quick email responses, was warm both in person and through email, and very knowledgeable. I love that Danmer shutters are from CA and also American made. She brought lots of samples, and had a great suggestion to get bigger louvers for our kitchen window to let more light in. She also had good follow up communication to check on whether we decided. Ultimately, price was a deciding factor in choosing another company, but I would highly recommend Cecily from Danmer and I can message you her contact info if you contact me directly.