Demandforce

If I could give a lower star, I would. And here’s why:
I’ve been using Demandforce for almost a year now, and the frustration just keeps growing. Their support staff is super friendly, but you’d think you’d have to reach out to support maybe once every few months? I probably use their Support Chat feature every two weeks because something breaks.
It’s frustrating that this program often gets «buggy» and instructions on how to do things change. One rep says an email can be 550 pixels and the next tells me it has to be 323. Then I’ll get told anything I upload has to be under 1MB and that’s why the emails aren’t working, but the file I upload is 339KB, well below the limit. GAH! It makes no sense at all.
We’ve gotten so many customer complaints about appointments not getting scheduled correctly or receiving the wrong emails, and this stuff just happens out of the blue. I’m the only one who goes into Demandforce, so why one week is everything working fine and then suddenly in the next, one business location isn’t sending out any correct emails? I didn’t change anything.
If you know of any other email or scheduling program, use that. Demandforce is just not worth the wasted time and frustration.

Never ever sign any contract! This company does try to keep you happy and will work with you to try and keep you as a customer. Even went so far as to work with me one on one for seven weeks. Said if I am still not satisfied they will release me from my contract.

This is one of the best things I have done for my company. I have been using Demandforce for many years.

Let me begin this review saying; I hate a company that doesn’t trust in their product.
So they convinced me, It sounded attractive, maintain contact with my client base and be able to email them as many times as I want. In addition the client will receive a «we miss you» email and a «birthday email».
I been using Vertical Respond to send the email promos and I had an average of 15−20% open emails.
I tried the product for seven months and started to notice a decline on responses from my clients. Therefore, I send a Vertical Respond to see the difference and «Bingo». My average opened emails drop from 20% to 7.36%. Yes! clients just unsubscribed because of so many emails.
Then, I call them, and explained the situation and wanted to cancel. (and of course, you know the story. You are in a year contract). Now! This is hard data, I explained to them, «you product did not work for me», not only didn’t work, it got worse. Is not my opinion. Let me out. I am not asking for my money back. Nop, had to spend 5 more months with the demand force deactivated and paying.
Last but not least, I generated reviews right?, I payed good money for those. Nop. You can’t have those either. Once your out, the reviews are gone with them.
Come on! This days? A company like that?

I did business with this company to help keep in touch with my existing customers. I own a tanning salon. The salesperson was super friendly and gave me his «cell phone to communicate any time whatsoever». It seemed to be ok for the first year but then I saw a big decline in people coming in from the emails. One thing this guy told me is «if you do not bring in the $ 199 per month fee, you DO NOT HAVE TO PAY THAT MONTH. Well, who wouldn’t sign up? The last few months I was barely bringing in anything from this demandforce marketing company. I called the cell number provided and he asked me not to call that number that it’s his personal cell phone. What the hell? Well, that was when I realized I’m screwed. So I called the company and stated my experience and this man apologized and looked at my account ad agreed I was not bringing in the minimum in order to have to pay each of the last few months and he would have someone call me. Another red flag. So I left my personal number and said PLEASE have someone call. I kept my end of the deal so it would be fair for demandforce to keep their end of the deal. Well,.yeah…no call of coarse. I should have gotten back $ 400-​$ 600 based on their «policies». I got nothing as promised and no return calls no matter how much I call. At least they cancelled as requested and got away from my business but they still owe me money and are not truthful at all. That wasn’t the only thing promised that I did not get, which one of them is being helped during my membership. They want you to go to the site to answer your questions. Is this a 3 man company being run? Why not help me over the phone. Big LOSS. And please don’t respond to this saying «I’m sorry you had a bad experience. Please call me so we can fix it.» If you were going to fix it you would have months before I had to leave this review. Thanks.

When I was checking out dentists online, I stumbled upon demandforce reviews and I realized that this software is actually much different than Unilocal in that it’s quite complex and innovative. I decided to check out demandforce (because why not) and found that links to write reviews are automatically emailed to clients after their appointments which was great for me to see since I was looking for a dentist right away! I found that demandforce reviews are actually much more truthful about dentists than Unilocal because clients don’t have to login to a site to do the reviews (which eliminates all the people who would give extreme reviews) and therefore the majority of people get to review as well! I feel like most of the angry people below just didn’t comprehend how to properly use the software. Highly recommended to get this software if you’re a business owner or a consumer looking for a dentist!

We were considering doing business with this company, but the Salesperson, Adam has been very uncooperative transitioning us from Customerlink. We were very happy with Customerlink for years, but Demandforce purchased Customerlink. Demandforce went onto our business website without our permission or knowledge and removed over 70 customer reviews that belonged to us, and gathered by us and Customerlink. They were on our website, and t is important to know as well, that we own this website and this domain. It was not constructed or managed by Customerlink, nor Demandforce. They damaged our business by marring and removing positive information that brought business to us. They will not give back access online to repair our website.

BEWARE — DO NOT SIGN ANY CONTRACT WITH DEMAND FORCE!!!
This review is in regards to our relationship with Demand Force in which we requested to be terminated. They have agreed to terminate — however we must continue to pay them through the end of the year a hefty monthly fee for services we do not want! They refuse to allow us to truly terminate using their services.
Upon agreeing to utilize demand forces services, we were given a verbal agreement that we could terminate at any time if we were unsatisfied with the services. Once we tried to terminate the agreement we were told this was not the case and forced to stay with demand force until the one-​year was up. We have been manipulated into using your services, which is an unethical business practice.
We were approached late last year by a demand force sales person and we VERY hesitant to use their services. We already have a similar service in which we pay $ 300 a month for — we couldn’t see the value in paying an additional $ 325 a month for essentially the same thing. We were given a sales pitch highlighting all they have to offer yet we were still hesitant. Demand Force agreed to give us 2 months complimentary and then 10 months of service in which we could cancel at any time. This was the ONLY reason we decided to give it a try — since we were told it was no obligation.
Their «contract» was very vague and they now insist they never agreed to those terms and we are stuck with them till the end of the year.
The MOST troubling issues we are having with demand force is that it is slowing down our entire system and causing great delays during our workday. We have clients waiting to check out or make an appointment because our computer is so slow. This was not an issue prior to installing the demand force software. Demand Force refuses to take any responsibility for this even though we have had several technicians confirm this is what is causing our system to be bogged down so much.

I am only giving them one star because there is no zero star option. I have been locked in for one year and am counting the days until my termination date. Since we began, it has not worked properly. The sync between QuickBooks and DemandForce is never stable and we have missed many opportunities to collect reviews from our clients. Every phone call with DemandForce is a minimum one hour phone call with some of them lasting up to three hours to try and rectify the situation. The problems never got fixed so we finally gave up and are waiting out our sentence. We were told we would be reimbursed for down time but that never happened either. The concept sounds great if it had worked but this wasn’t the case. A huge disappointment and a lot of money wasted. As others have stated, you lose the reviews when the contract expires. It never helped with SEO as promised either. A lot of empty promises never fulfilled so don’t be fooled.

We have been a DemandForce customer for the past few years. Then Demandforce acquired Customerlink — the company who created and maintained our website. We were assured our website would be transferred to GoDaddy and everything would be smooth. What should have been smooth has been a nightmare. No one at DemandForce will take responsibility for things that have not been done by the company they acquired. They have LOST the website data for multiple small businesses including Brothers Auto Tech in Fort Mill, SC. They refuse to take responsibility for the mess they made and/​or inherited. Everyone passes the buck. No one cares about the small businesses they’re screwing over in the process.

DEMANDFORCE… Simple, It’s the best multi faceted tool we have added to our practice. My only regret, not doing it sooner. Our patients love it (have repeatedly told our staff) We have been able to see the financial results in our practice since integrating Demandforce 3 years ago. Our staff has more time to focus on our patients since Demandforce offers so many useful tools. Customer service and support has never been a problem since day one with Demandforce, (their seemingly always there,.Especially my great rep Kumi!!) We looked at ALL the other companies (some that were very well recommended) however Demandforce offeres more.
Its a tool like anything else, you get out what you put in. Intuit spent a lot of money for this company and I now understand why. Thanks for 3 great years and looking forward to many more!

Demandforce is a scam with auto renew contracts that will haunt you to the grave! Run as far away as you can!
As a physician with 20 years experience, Demandforce is the shadiest, most deceptive and dishonest vendor I have ever dealt with. They are an embarrassment and should be avoided like the plague.
Update: All current or future Demandforce customers should also be aware that your reviews will disappear once you cancel your contract. So all those reviews YOU collected and belong to YOUR business, will only be on the internet if you continue to pay them forever. I encourage all unhappy Demandforce customers to file complaints with the BBB, San Francisco and California consumer boards and the FTC.

DO NOT DO BUSINESS WITH THIS COMPANY!!!
I had the displeasure of working with a salesman name Ian. Why I did not tback away after readying reviews here and seeing that Demand Force is not BBB approved is beyond me. Ian pitched a proposal that was very powerful and persuasive.
I understand that mistakes happen but when they do, fix it. Ian and his team prematurely sent out a very generic promotional letter to my clients announcing my new company that I was planning to launch months later. Not only that but they offered some sort of way for online scheduling that did not exist. I was also promised a full refund for a year of my Quick Books online for signing up.
After the BS letter which seemed to be drafted by an illiterate robot went out, I began receiving all sorts of confused responses from existing clients. When Ian and I were able to finally have a phone call to figure out how to mend the damage, he joked upon answering saying he just put back a large glass of whiskey (@9am) to deal with this. Uhm ya I guess I keep a fifth of bourbon in my top desk drawers for emergencies too? Not really. Seriously disturbing.
Long story short, I am still receiving monthly charges for the service which I’m disputing. No one has returned an email or phone call in response to my pleads to stop charging me. A letter was suppose to go out to all of the clients apologizing for the premature announcement and letting them know not to schedule through the non existent scheduling software. To this day I am still getting schedule requests in a random email box because that letter never went out and my account is deactivated. However I am still be charged for a deactivated account. Please feel free to PM for additional info if you have any questions or are even considering going with this company. There are so many better marketing start up companies out there that actually care about what they are doing.

We signed up for the free trial and even after another month we couldn’t get it to do what we needed it to do (hook up our customer list in QuickBooks Online with our email). So we cancelled this service because it did not deliver what we needed. We have the email confirmation to prove it. Then they charged our credit card again. So you know what a pain in the butt it is but we finally got to contact them for a refund. Which we received 45 days later. We have since been charged again and again but no refunds this time. Like we have time to constantly contact this company so we finally had to contact the credit card company and get them to issue us a new credit card number to get this company to stop billing us!

A marketing company that promotes online reviews that cant even get their own good reviews? BEWARE!
Our contract started with Demand Force in Jan 2014. The agreement was $ 299 per month for marketing services. With provided training and they would walk us through and set up our account. They offer a service of Emailing and sending post cards to our customers. «Thank you «‘s for service and service reminders. Emails are free and postcards cost .79 per card. We opted out of sending out costly postcards due to the fact we are a tourist town and more than half of our customers are not locals and being in business for over 30 years, our customer data base that Demand force now has access to, is extremely large, and many addresses of course are no longer even accurate. With Demand force you do not get to pick and choose who gets a post card, they just send out to all your customers that need a service reminder or «thank you» for service card. With Mechanic Net, Our previous provider, we can go in and delete any out of town, or questionable addresses. Why would we spend money sending a postcard to a customer in New York, to have a service recommendation? So we opted to have this option turned off. Our account is set up by Demand Force trained employees. We trust in their ability to provide us with the correct information. Jason, the young man who set up our account had at some point during one of our training sessions, left this option on after he had walked Allen, our Manager, through how the post card option worked, and in April we received an additional charge on our credit card of $ 1069.66. We called immediately and Jason apologized and said he had somehow left the post card option turned on and that he remembered us NOT wanting it on and why and agreed this was not of any value to us at this time. He would credit our account for 3 months and we would call it even. We agreed to that, but Demand force continued to try and charge us, eventually locking us out of the account to make any contact with service requests from customers. (customers can request our service through their web site, and we can communicate with the customer as well, WHEN WE ARE NOT LOCKED OUT) We once again were charged for mailing out post cards. Jason said we would get 6 months free. Putting us until Dec 2014 paid. When We called for invoices or proof of any mailing (How many cards were sent etc) We got no response. To this day we have no invoices, just charges on our credit cards.
We question if any cards were actually ever sent. While doing business with their competitor for over 8 years, Mechanic net, weekly postcards are delivered, and any undeliverable cards were returned to sender, being The Auto Dr. Weekly we would get 1 to 4 returned cards. (we have a very large customer data base) Not one time had we ever received a returned card from Demand Force.
We had tried through Jason to get copies of whatever these unusual charges were exactly for, and have yet to receive a copy of anything. In trying to clear this mess up, Jason was let go. Now they are telling us since we had nothing in writing, they will not credit our account. We had given them a new credit card to charge for a service we requested in Dec, and they ended up charging over $ 3000 on it without our approval.
Both times I called to find out what the extra charges were for on our credit card, the people on the phone even said that those charges could not be right. They never bill people that much!
This is the second time we have tried to do business with this company. The first time when they just started up, and we had nothing but problems and we quit the service. We gave them a few years to get the «bugs» out, because they SOUND like a great program, but once again, they have treated us quite poorly and unfairly.
This company has at no time tried to contact us and help rectify this problem, and have been very unprofessional. We will be filing a report with the BBB today as well.

Hah! This is their SECOND Unilocal page!!! The first had DOZENS of one-​star reviews from all their shady practices! Demandforce locks you into contracts & doesn’t tell you! They will ignore you when their platform causes issues with your local software! They don’t support it and only care about customers until the moment they sign… then you’re as good as dead to them.

BEWARE OF THEIR LONG TERM CONTRACTS!
The service was fine but it was like having a deal with the devil. They sent me to collections and now I am going to small claims court against them.

This review should serve as an update to a review I posted back in June (shown at the bottom) on behalf of the Dental Office I work for but that the public could not see for some odd reason.
After I posted my bad review, I received a call from rep. Bobby saying they can cancel my contract after all. He told me that I would get a refund for a month’s service within 30 days and a copy of contract cancellation with 48hrs. I have since (June) been calling to follow up because I did not receive either the cancellation notice (within 48hrs) nor the refund within 30 days. Upon a leaving regular messages for rep ‘Bobby’ I finally opted to call Demand Force ‘Sales’ and finally received an update. They claim they will process my refund soon. Lets keep our fingers crossed.
The following is a review I left late June:
If I could could give a 0 starts I WOULD!
Unfortunately, I am STUCK with this company and their poor customer service. We received a call from DemandForce around March, we contracted with them in April. We were told over the phone a price that enticed us for the product they were promising. As a Dr. I delegated my assistant to sign the contract after I had a few conversations with a Sales rep named ‘Darryll’.
Upon looking at my account statement I saw that the charge, that was supposed to be monthly charge for a certain amount, was $ 200 dollars over the amount spoken about with ‘Darryl’. I assumed the charge was for an initiation fee and conversion to our system. The second month, the same charge came up on my account and I contacted DF to inquire about it. When I called it was EXTREMELY hard to get someone on the line. Sometimes holding 58 minutes to get someone to answer me (their response to the wait was ‘try to get an answer to your question online trough our website, that way you wont have to hold’). I had to leave a couple of messages and NEVER got a call back. When I finally got a hold of someone they promised me someone from accounting would call me back. When they did it was 2 weeks later after I had followed up many times. When a rep called me about the cost, he informed that it must have been a miss communication and he would try to speak to someone regarding it. After 3 weeks had passed, the amount of time DF provides the customer to cancel was expired, so I could not cancel anymore and in between the monthly charges, DF had randomly charged my account $ 100+ a couple of times. When I inquired about this extra charge the representative said that they had added a feature to my DF software and that they needed to charge for their services. When I asked why I hadn’t been informed about it they said that they usually don’t say anything, but we should be happy to get the service because we are only benefiting from it.
Today, we spoke to ‘Bobby’, after trying to reach him for almost a couple of weeks with no answer, he summed it up for us. Even though, the DF rep misrepresented the price of the software over the phone, and because their contract said another cost, it is their word against ours and we could not cancel until the day of renewal which is April of 2015.
He said that he had spoken to the highest executives in his company and nothing could be done. Obviously we were unhappy with continuing to pay for a software that has not been doing much for us and that we DO NOT WANT. So we asked him if he could do the right thing and honor their sales pitch and he went on to say that he did all he could and that he had spent ‘a whole HOUR’ dealing with our account.
Obviously, this company has no morals, no ethics and as soon as they get a hold of an account, they will do anything in their power to take advantage of every penny they can get their hands on by giving you barely any support and keeping you stuck with their bad product.
If you are reading this, PLEASE, do not contract with them!!! Save your self thousands of dollars and go with a company that will care about you and your business.

Horrible customer service.. Play cat and mouse with you to string you along in your contact. Did not generate the 3x’s revenue promised and resulted in multiple complaints from past clients being emailed to much. Reviews they generate show up no where online.. Horrible. Do not get suckered in.

BEWARE-​VERY BAD SERVICE I really wanted to believe and yet… I trusted Demandforce to provide the services that they promote. Not only did they not deliver they now will not return any phone calls or emails. The «Customer Care» line always has a 38 – 42 person hold time. At first they were very accommodating and always available to chat. As soon as they got one payment that was not supposed to be taken, as I had already cancelled in the allotted timeframe, it’s been radio silence. I even recommended Demandforce to a client of mine, thinking Demandforce would be a better fit for him… Now I have to tell him not to use them either. I’m extremely disappointed in the complete disregard of responsibility of Demandforce. Kimberly Jones Esthetics San Francisco
* * *

It has happened again… we went another 23 days without being able to use the service. I called in to see if I could get a discount or reimbursed. After going through several different departments and several days later we were made to believe that we were getting that month reimbursed to us. Later we found out that no, they only pro-​rated our month and billed us for days we didn’t even use. Very unsettling.
Furthermore, other salons in the area have been calling us to ask about the service. Apparently DF has been using our business name in their sales pitch claiming that we are extremely happy with the service and quote on quote «they love it!» Never have we given permission for them to use our name for marketing purposes.
We will be cancelling as soon as our new software is set up.
Again, don’t waste your money.

I had called Demandforce about possibly working with them and my business. Their people make all sorts of promises of performance and guarantees, but could I just get a return phone call/​email instead? Whether they are actually as unprofessional and dishonest as seems is unknown. I overheard a background sales staff conversation when calling them, and they were discussing/​complaining about the politics of getting promoted, it having something to do with selling in a territory in Texas. Demandforce seems like a typical telemarketing sweatshop.

My short lived tenure of the dental industry enables me to utilize Demandforce, Inc.‘s appointment reminder platform without downloading any software or tools. An online nationwide appointment reminder platform enables doctors, salons to effectively communicate with patients and clients of their upcoming appointment via email or SMS text messaging. There are also cool features as reviews or surveys where patients and clients can freely anonymously comment their visit from staff, comment a particular doctor or technician, quality of service/​product, price, ease of appointment booking.
I think Demandforce enable appointments with ease of technology. There is the option for subscribers to «opt out» which is imperative to patients/​clients. However, reminders are sent one week which is too early, ergo three stars as reminders are not sent one day prior.